Re: Vmng300
 

interesting so maybe my superhub wont work next time I try to use it as I plugged my vmng300 back in 2 afternoons ago.

Re: Vmng300
 

I'm genuinely sorry if you lose connection, but we remove modems that are not billed. Make sure they set the modem you want to use, to be on your billed account.

The numbers of none legitimate modems is falling thanks to the fantastic investigations from a number of teams throughout VM. The work I do does not target individual, I do not look for people off this forum, the data I use has nothing that would identify a user to me. The security teams may work differently but I don't.

I know this sounds like VM script, but if I pay for a service, why should someone else get it for free ? I completely understand there are people on here that have two modems active for a reason and do not argue that their reason is justified, but as has seen said a number of times, we run one modem per residential account and anything more is a fault.

I'm happy to discuses this (without disclosing any sensitive information or discussing accounts) via PM.

Re: Vmng300
 

Lol, I know you didnt target me specifically. ;)

I did call to make sure my VMNG300 was the 'billed' one. Unfortunately it appears that whoever did it didnt do it correctly. Or just completely misunderstood and lied about it being correct to get rid of me. This wouldnt be uncommon for offshore unfortunately.

I'm back online now (well, I was 30 minutes after my post) thanks to one of the UK based activations guys who heard superhub, tried to claim only superhubs could provision 50meg, but when told the modem was a 50meg one and had been fine until then he just took the mac and re-activated it. Sorted, so no worries. Just a shame VM's billing system and offshore staff are so pants!

Re: Vmng300
 

Glad to hear it :cool: that it works I mean, not that VM are pants :)

Re: Vmng300
 

What's the url for the virgin speed test?

Re: Vmng300
 

It requires a username and password which only the installers have

Re: Vmng300
 

and me :D

Re: Vmng300
 

and service techs :)

---------- Post added at 19:38 ---------- Previous post was at 19:37 ----------

Also i'd like to confirm that i have no issues with my internet since going back to a 50meg modem, I now have nothing to moan about.....

Re: Vmng300
 

I'm sure you can think of something :D

Re: Vmng300
 

SO are VM now starting to allow some users to use the VMNG300 on 100mb?

Re: Vmng300
 

As they are no longer a stock item in the long term it will be pointless as you would be unlikely to get a replacement if it develops a fault as all they will offer is a Superhub.

Re: Vmng300
 

It was never a question of allowing it, the VMNG was setup to accept the 100Mb config as the platform was to accept the VMNG, VM decided to start providing only the Superhub.

Re: Vmng300
 

If you're already on 50Mbit then, presumably it's the same situation. (ie if yours develops a fault then you can't get a like for like replacement).

Re: Vmng300
 

Not easily no. As Mas has said the system is now set up to replace the VMNG with a superhub, you'd have to be luckily to get a tech with one on his van.

Re: Vmng300
 

The has never been an option to send out a VMNG300 which is why many people ended up being sent Ambit 256 modems by offshore and then we had to sort it out by sending out a technician but even they only carry hubs and Superhubs now.