Re: VIP/VIP+ New and Improved VIP Package
 

The VIP bundle include one V HD box at no extra cost. If you want your second standard box swapped it would cost an install fee of £40 on top of any fees you are paying for the 50Mbit install (but you wouldn't be charged the £49 activation fee as well)

Re: VIP/VIP+ New and Improved VIP Package
 

@ big red just a little confused on your bill it says additional v box, then has v hd box then v+ hd you have 3 boxes ? or 2?

Re: VIP/VIP+ New and Improved VIP Package
 

He has two. The zero rated V HD line it the entry needed to activate HD on the box

Re: VIP/VIP+ New and Improved VIP Package
 

ye thanks for that .....

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks Ben.

Have just placed the order

Upgrade to XXL BB
Sky Movies & Sports HD
Swap old Samsung STB for VHD

All for £20 installation and (strangely) £5 extra per month???

Just a pity can't get the HD before Ryder Cup. Installation on 9th October.

Re: VIP/VIP+ New and Improved VIP Package
 

Who did you speak to, to get that deal. Customer Services or Retentions?

Re: VIP/VIP+ New and Improved VIP Package
 

We phoned the 0800 number that was in the offer email we got (although that indicated £7 extra per month). A lady (of poor English) then transferred me to 'customer services' as she said she couldn't process email offers. I had to mention the email to the guy I then spoke to before the deal was forthcoming. Still not sure why it's an extra £5 (although I am sure he said £5.01), other than him mention it was because of the package I was presently on. We'll see what the billing says though......

Re: VIP/VIP+ New and Improved VIP Package
 

It's because there was price rise of £2.99 for existing VIP 20 customers back in April

So £8 - £2.99 = £5.01 ;)

As it will actually be £1 cheaper by the time you have it installed, it will only be a £4.01 increase in what you are paying now

Re: VIP/VIP+ New and Improved VIP Package
 

Interested to know the contents of the e-mail you received as I did not get one. Do you have to quote a Reference No to get the deal?

Re: VIP/VIP+ New and Improved VIP Package
 

That would be a result! Seems to make sense now. I'll keep my eye on the billing....

Thanks again Ben.:nworthy:

Re: VIP/VIP+ New and Improved VIP Package
 

I have taken the text from the email and attached it in a text file.

No reference number required, it looks like a standard mailshot.

Re: VIP/VIP+ New and Improved VIP Package
 

BenMcr - it would be intresting to know the number of customers who have upgraded to VIP50, no doubt the bulk would be VIP20 customers as you point out for an extra £4.01 your getting 50MB BB, Sky Prem HD Channels (On One Box) and your 2nd box upgraded and to VHD Box all extra.

Not sure why VM still offer VIP20, you would of thought with a £4 differance it would be better to offer VIP50 only as the top and only VIP package.

I would of also thought that VM would of emailed/sent letters to all its VIP20 customers stating upgrade to VIP50 for only an extra £4.

I'm a very happy VIP50 customer and all the emails we have issued to the CEO office have paid off - I just can not wait for the new VIP packages come new year once TiVo is released.

Re: VIP/VIP+ New and Improved VIP Package
 

Totally agree. Although I did get an email, it indicated £7 extra (although Ben has since clarified that for me).

Re: VIP/VIP+ New and Improved VIP Package
 

EssDee. Thanks for the contents of the e-mail you received. I'll give them a call and see if I am offered the same.

Re: VIP/VIP+ New and Improved VIP Package
 

No probs.

Good luck!