Re: PVR release dates
 

That is just the old Telewest page updated with the new names so not really "new" information.

Family pack is now TV Size: XL

Re: PVR release dates
 

Keep phoning back mate, i spoke to 4 people regarding my install in Stoke, I got different stories from everyone I spoke to. I was told it wasnt available, had been put back to march, was on trial only.

Luckily on the 5th call I spoke to someone who knew what they were on about and got it installed for me within 2 days :)
Its trial and error really who you speak to, some cant be bothered, some havent been trained, and some are very very good.
Id phone back again.

Re: PVR release dates
 

I do indeed yes but is only a old pace box that was left behind after and Endineers visit
;)

They have said that they will come and take that away and leave the samsung box in it;s place along with the new pvr downstairs

Re: PVR release dates
 

The best thing to do is come on here, find out all the information from us, the official releae dates and then you know all the info, even if the CS Rep doesn't.

Re: PVR release dates
 

Due an install this afternoon.

Tech arrives and tells the wife "Sorry its not available in this area yet, network problem."

Rang CS and have new date for 16th Feb, apparently the roll-out date for Solent region is now the 15th Feb.

Re: PVR release dates
 

Solent is experiencing problems according to many sources.

Codes, mainly. And a lot of content/features missing, so until that is fixed, the date is still penciled in.

I don't understand how they can't use the same code we have in Bromley.

Just ship a box down there!

Re: PVR release dates
 

I was also do an install today but got a phone call from field support last tuesday telling me that they were having serious technical problems and they rescheduled my install for the 14th which I was assured would definately go ahead.

So I'm a bit concerned to hear you say the release date is the 15th? Are you sure? :confused:

Re: PVR release dates
 

I was told mid February for Solent installations to commence so that would fit in with the current forecast of 15th February.
My install is for 19th, but was told that if there were any delays or problems then they would phone up and rearrange the date.
It all seems a bit of hope and guesswork at the moment, then mix in the garbled and random information from CS and it's a lottery !
Still in a week the launch of Virgin Media occurs so everything will change for the better.
;)

Re: PVR release dates
 

Just ordered my V+ box (BN postcode).

Being installed on the 15th (in the afternoon) with a Cable Modem being sent out to me for this Friday.

Re: PVR release dates
 

you a new customer?

Re: PVR release dates
 

Thought I'd better check with CS that my install was going ahead. Explained that I had an install booked for the 14th ..........there was along pause and then 'I'm afraid we're not installing in your area till the 15th, Miss White :confused: . I'll have to get my supervisor to phone you back'. So an hour later I get a phone call to say my install has been moved to the 16th. I tried to explain that I had already taken the time off work but she said there was nothing she could do. So now i've got to go grovelling to the boss to try to change my day off. :mad:

Re: PVR release dates
 

Just booked my install for Friday 16th of Feb.

Leeds(Bromley):) .

Re: PVR release dates
 

Mine is booked for 10th March - could have had earlier, but wanted a Saturday. Also, they're installing a SACM as well, and removing broadband from the STB (even though I'm keeping a Samsung STB)

Re: PVR release dates
 

why remove BB from STB?

you got a router?

Re: PVR release dates
 

Hi

Please forgive any errors here. I'm a Newbie to forums.

I've been visiting the V+ threads for a few weeks now, and can see how useful it is to share information like this.

I'd like to add my experience today to see if anyone else has had this problem thrown at them.
After the usual wait to talk to someone in Sales, and telling him to check again that I should not have to pay the £75 Installation fee, I'm now told that no installation can be booked for at least 2 weeks. The reason?
Their systems cannot cope with the switch of main STB for V+ because I wish to continue to rent the 2 additional stb's used by my sons in their rooms.
Sounds like the system blew a fuse and their programmers will take at least 2 weeks to sort it out!

Is my stb package so unusual that the booking system cannot cope?:)