Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I can't remember if I did, I haven't received a response to that thread regardless, which include the modem stats, which I also posted a few posts back.

I piggy backed on to someone's elses thread on VM and got a response much sooner than expected, who apparently ran a check against my line.


2nd of December I had a T4 error

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 4 5 N/A N/A
Frequency (Hz) 37600000 Hz 31000000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 51.0 dBmV 52.3 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well why not provide a link now?

Also, when correlating stats to the TBB Graph, downstream and network log are also advisable.

The upstream power levels are in range, though high-ish. If they're stable, it means that the VM can indeed read what your sending out. The TBB graph doesn't show any noise so the high-ish upstream could be down to an amplifier somewhere or even (less likely) your SH1 (which is a wretched device that ought to be retired except in modem mode).

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...04-12-2014.png

ps - at the time of posting this is 1st time I've been on my home network today.

my most recent stats

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 4 5 N/A N/A
Frequency (Hz) 37600000 Hz 31000000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 50.8 dBmV 51.0 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 0 0 N/A N/A

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 53 49 50 51 52 54 55 56
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 4.9 dBmV 4.1 dBmV 4.3 dBmV 3.3 dBmV 3.6 dBmV 5.0 dBmV 4.6 dBmV 4.7 dBmV
RxMER (dB) 39.0 dB 39.9 dB 39.4 dB 39.4 dB 39.4 dB 39.0 dB 38.9 dB 39.1 dB


I don't know what the issue is, all I know is my internet disconnects every day.

a mate doesn't think the levels are too high he thinks they will replaced the hub, not because the current one is duff, because a new one would connect to a different segment of the network..

he also said it might be an area fault.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

A new SH would not connect to a different segment of the network. You'll get a new IP address because the new hub will be assigned a different IP address from the one you currently have (and will remain assigned until the lease expires).

But you will remain on the same line card and the same segment. A new IP address, which is an administrative thing, is unlikely to have any effect on your experience. But a new SH might.

BTW what is the link to your VM forum posting?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not really. I go for months without glitches. I always look a few times a week.

There has been a rash of glitches this last month.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I thought the IP address would stay the same after a SH change if you're running in modem mode, as the network will see the mac address of whatever is connected to the 'modem', must admit I've not read the whole thread so if the OP is running the SH as a router then ignore me!!

Cheers

Grim

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for proving my point :)

---------- Post added at 09:36 ---------- Previous post was at 09:31 ----------

I have no idea why anyone would look at the graphs without a specific reason although people also like to speed test on a regular basis and check the power levels on their connections even when they've no issues.

To each their own.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Some people just like to seek reassurance their stuff is working optimally once in a while.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

had a tech visit yesterday who sorted things in the pit and changed my super hub and I'm still getting disconnects

when I speak to the online chat guys they are saying there is no issue, there clearly is if I'm getting daily disconnects for the last 2 weeks


http://www.thinkbroadband.com/ping/s...06-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Did they give you a SH1 again?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yes sir, apparently I have to phone and pay (depending on the package I'm on) for SH2

---------- Post added at 11:59 ---------- Previous post was at 11:47 ----------

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 5 4 N/A N/A
Frequency (Hz) 31000000 Hz 37600000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 42.0 dBmV 42.3 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 1 1 N/A N/A

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What package are you on? You can tell from the Operation Configuration link in the Router Stats page.

Mine, for example, is:

Primary Downstream Service Flow

SFID 2961
Max Traffic Rate 168960000 bps
Max Traffic Burst 10000 bytes
Min Traffic Rate 0 bps

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Primary Downstream Service Flow SFID 32287
Max Traffic Rate 168960000 bps
Max Traffic Burst 10000 bytes
Min Traffic Rate 0 bps

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

So, Blair, you're on 152 meg and the SH1 is not an appropriate device for the top tier. It'll handle the 152 meg, but you could ring retentions, tell them about your woes, thinking of leaving but if they send you a SH2ac and your circuit holds up, you'll think again.

Be firm and polite with them - there should be a result. It may not cure the problem, but at least you'll have a reasonably good modem/router instead of that wretched SH1.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I spoke to online help this morning I have another tech coming tomorrow they said its classed as an upgrade and therefore I would need to pay £20 for the SH2

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Do it, for what my opinion is worth. You get rid of a whole load of maybes by dumping the SH1. As said, the problem may be in your circuit, but the next problem can possibly be avoided by having the SH2ac.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

the circuit of the SH1?

I swear I spent about an hour with them this morning and they are saying there are no area faults and that the issue has to be with the hub.

I said how can I go from having a rock solid connection for months then in the space of 2 weeks, and now on a 2nd hub, that I'm still getting these issues, surely I can't be that unlucky in getting a replacement hub that is still causing the same problem.

if I get a third one tomorrow and it happens again then surely to god it can't again be blamed on the hub.

oh and guess what they said to me when i said SH1 was useless.

"its no useless, its a great piece of equipment!"

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

When all else fails its worth changing any splitters and possibly the isolator. Used to do the trick for me when I had VM.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Having noticed a few glitches with connections I checked the monitor that I have been running for years... and saw that it was all red due to the IP address changing. D'oh!
That's the first time I've actually seen the address change.

So, upon setting up a new monitor it was quickly apparent that the connection has dropped in quality. I've tried resetting the SH2 but it looks like there is packet loss even in the middle of the night.

Here's the last full day:

http://www.thinkbroadband.com/ping/s...06-12-2014.png

The IP address was originally 82.19.59.xxx (Southampton). However, it is now 82.19.152.xxx. Has the infrastructure changed? The other odd thing is that the transmission light on the SH2 is flashing rapidly all the time. I unplugged everything and it still flashes. I disabled the TBB monitor for a while, still flashes. The rapid flashing starts as soon as the SH2 is booted and never changes.

Downstream power levels are between +2.5 and +4, upstream between 47 and 48. Pingtest shows 3% packet loss.

Having had faultless broadband for years I'm suddenly in a position where it isn't quite right - any ideas?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You're on a different CMTS. You've been moved from a Motorola BSR 64000 to an Arris E6000.

Looks like there's an SNR problem on the cable - perhaps something related to the migration, perhaps nothing to do with the migration at all and a fault that developed recently.

BSRs Southampton 9, 11, 12 and 13 have all been switched off, replaced by E6000s Southampton 14 and 15. Presumably 10's turn will come soon.

I'd contact technical support and ask them to have a looksie. The rapid flashing isn't a problem, it's just the difference between how the E6000 and the 64k operate. The packet loss is a problem and needs sorting.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thank Ignitionnet, I'll give them a buzz in the morning. I hate it when they move the scenery.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It's better scenery and it had to be done else you couldn't have faster speeds in the future. :tu:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Igni's a gemster! Little nuggets of golden knowledge.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The chap has been moved from a Motorola BSR 64k to an Arris E6k. The Motorola can't handle more than 12 channels to a single MAC domain, 600Mb total capacity, the Arris can :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

another drop last night that kicked me off the internet during a bank payment I was making.

[img]Download Failed (1)[/img]

---------- Post added at 08:01 ---------- Previous post was at 07:59 ----------

Network Log First Time Last Time Priority Error Number Description
07/11/2014 23:13:21 07/11/2014 23:13:21 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I was also moved from sotn13 to sotn15, what is interesting is that the new CMTS (2nd hop) now no longer responds to pings:

I wonder if this is a new policy or just lack of setup i.e. the default for the new kit?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks like the default configuration, and a symptom of how the kit does its thing; it doesn't respond to pings on the SVI/RVI serving cable customers.

If you want to ping your CMTS for whatever reason it will respond on the 10Gb interfaces - try 62.255.45.58

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks a lot better than what it was though, what happened?

Mine's doing great......

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I had a new hub installed on Friday but I've had a few reboots since then, maybe 3 in total since Friday.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just got off the phone with VM and apparently they cant do nothing about ping and latency issues as it is outside of their control.

And they also cant raise any utilisation flags because we are only at 89% and you need to be 94%.

So bye-bye VM. Hopefully no more of this crap

http://www.thinkbroadband.com/ping/s...08-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Streaming some Youtube HD content certainly made the evening hump bigger:

http://www.thinkbroadband.com/ping/s...10-12-2014.png

No stuttering or buffering though. :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

that's just pants, I am sure Kush told me they flag anything which goes above 70%

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I've heard quite a few different figures bandied about, seems like the goalposts keep moving

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

as always

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The guy I was talking too didnt seem interested or cared about the problem tbh.

http://www.thinkbroadband.com/ping/s...11-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The goalposts do keep moving, but not in the direction you seem to think. It was never 70%, the last I checked it was (if I remember correctly) >90% utilisation for >10% of the time on DOCSIS 3 (i.e. they don't do anything if it peaks at 90% for an hour a day) and it was getting better (used to be >95% util for >15% of the time or something like that).

DOCSIS1/2 had much different figures, it was something daft like >99% utilisation >50% of the time. I don't think that ever changed.

I'm not sure where the 70% figure came from, that could be the CARDIE score for noise but I was never clear on what that figure actually represented (Something to do with FEC errors) as occasionally a completely chuffed upstream would only have a 25% score while people would be happy and content on a line hitting 72%. A good agent would raise both of those if he spotted it though.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

A VM staff member once told me my segment was >90% 90% of the time... Didn't say if it was D1 or D3 but I had a D3 service at the time.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That would be D3 then.

The figures are for agents raising a ticket to the outage team, who'll double check it and raise a utilisation ticket (Assuming it IS within the correct figures and isn't a duplicate).

After that, I have no idea what happens - from what I gather, the ticket will sit there until someone at *NMC (Who no longer exist?) decides it's causing enough trouble to actually have something done about it. In other words, when you phone in complaining, the agent books a trouble call against that ticket and when the ticket gets enough customers assigned to it, they'll decide to actually fix it. That was a while ago though, I'm sure it has changed since them.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

One of my better days

http://www.thinkbroadband.com/ping/s...12-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

had 3 days without any problems then had 3 drop outs in the space of 12 hours

---------- Post added at 08:40 ---------- Previous post was at 08:38 ----------

Modem Initialisation Stage Status
Downstream Acquisition Locked
Primary Frequency 299000000 Hz
DHCP Complete
TFTP Complete
Time Of Day 08:40:37
Security Enabled
Counters T1,T2,T3,T4,Sync,Resets 0, 0, 3, 1, 0, 0
Internet Connection IP Address Status
WAN IP Address 92.239.221.253
Lease Time Remaining 6 days 01:58:18
Expiry Fri 19 Dec 10:38
Current Network Time Sat 13 Dec 08:40
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 53 299000000 Hz QAM256 4.6 dBmV 39.0 dB 95 0
Locked 49 267000000 Hz QAM256 4.1 dBmV 40.4 dB 109 0
Locked 50 275000000 Hz QAM256 3.7 dBmV 39.8 dB 103 0
Locked 51 283000000 Hz QAM256 3.0 dBmV 39.4 dB 119 0
Locked 52 291000000 Hz QAM256 2.5 dBmV 39.1 dB 145 0
Locked 54 307000000 Hz QAM256 4.1 dBmV 39.0 dB 83 0
Locked 55 315000000 Hz QAM256 4.2 dBmV 39.0 dB 95 0
Locked 56 323000000 Hz QAM256 3.7 dBmV 39.0 dB 164 0
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 4 37600000 Hz ATDMA 41.5 dBmV 16QAM 6400000 20480 Kbits/sec
Locked 5 31000000 Hz ATDMA 41.3 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

---------- Post added at 08:42 ---------- Previous post was at 08:40 ----------

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

and another reboot!!

utter farce.

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 5 4 N/A N/A
Frequency (Hz) 31000000 Hz 37600000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 40.8 dBmV 42.0 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 1 1 N/A N/A
T4 Timeouts 1 1 N/A N/A


Network Log First Time Last Time Priority Error Number Description
13/11/2014 12:19:31 13/11/2014 12:19:31 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC......................;CMTS-MAC=........................;CM-QOS=1.1;CM-VER=3.0;

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

and another one

Network Log First Time Last Time Priority Error Number Description
13/11/2014 15:28:58 13/11/2014 15:28:58 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 5 4 N/A N/A
Frequency (Hz) 31000000 Hz 37600000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 40.5 dBmV 42.3 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 1 1 N/A N/A

http://www.thinkbroadband.com/ping/s...13-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Perhaps a new thread detailing your woes would be better than posting your outages here where they can be lost amongst on-topic stuff?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

and another!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...14-12-2014.png

[img]Download Failed (1)[/img]


Hmmm close ;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Packet loss makes me cry:

http://www.thinkbroadband.com/ping/s...15-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ouch

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Restart of the SH seems to have settled it down a little. Weird.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Perhaps, perhaps not. If one of your upstream channels had gone to poop when you restarted your SHub you may have not locked back onto that one, either through design or because it's too hosed to be locked back onto.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...15-12-2014.png

---------- Post added at 23:23 ---------- Previous post was at 23:22 ----------

Is that Plus Fibre basically the same as Infinity 2?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Network Log First Time Last Time Priority Error Number Description
16/11/2014 17:34:14 16/11/2014 17:34:14 Critical (3) 2436694078 TOD established
16/11/2014 16:20:09 16/11/2014 16:20:09 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:8e:f2:0a:c6:e0;CMTS-MAC=00:21:d8:d1:8c:43;CM-QOS=1.1;CM-VER=3.0;
15/11/2014 17:10:52 15/11/2014 17:10:52 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out


Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 4 5 N/A N/A
Frequency (Hz) 37600000 Hz 31000000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 42.8 dBmV 41.5 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 16 16 N/A N/A
T4 Timeouts 0 0 N/A N/A

http://www.thinkbroadband.com/ping/s...16-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Nearly, the same core network, but controlled by plusnets Servers/Gateways or whar ever they are called at the end

:)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Couple of odd spurts this time:

http://www.thinkbroadband.com/ping/s...16-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...17-12-2014.png

http://www.thinkbroadband.com/ping/s...17-12-2014.png

;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm still getting daily reboots.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

ring tech support. They'll either send you a new shub or send a tech out who will escalate it to networks with those t3 and t4 errors

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Something is going on today judging by my graph, however Speedtest.net and Pingtest.net are giving me normal results.

Anyone else experiencing this before i reboot the hub?

https://www.cableforum.co.uk/images/...2015/01/22.png

http://www.pingtest.net/result/113320035.png

https://www.cableforum.co.uk/images/local/2014/12/3.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

[QUOTE=SnoopZ;35748366]Something is going on today judging by my graph, however Speedtest.net and Pingtest.net are giving me normal results.

Anyone else experiencing this before i reboot the hub?

[QUOTE]

Not in Oxfordshire. My graph is normal.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No issues here apart from the graph, downloading off usernet gives me max speed as well as pingtest, speedtest, so will not reboot the hub for now.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same pattern in this part of Cambs (CB21 5**, but with more congestion before midnight. Pingtest.net reckons 6% packet loss, D grade line quality.

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Glad it isn't just me.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This is still going on glad it doesn't appear to be affecting my internet service though!

https://www.cableforum.co.uk/images/...2015/01/22.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Does anyone else have the issue where your graph is all red? My IP hasnt changed so i am guessing it is their problem, If you guys are ok i will reboot the SH2ac.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

... maybe the SH2ac has reset to defaults and Ping Pass-through has been disabled.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I meant to say that is still enabled, if no one has this issue i will reboot it later.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Rebooting the SH2ac fixed it, still the same IP.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2015/01/21.png
Modem reboots several times a day, Lots of post RS errors in network status.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Still the same as last month :-(

[img]Download Failed (1)[/img]


Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 4 435000000 Hz 256 QAM 0.4 dBmV 37.6 dB 2026 280
Locked 1 411000000 Hz 256 QAM -0.2 dBmV 37.4 dB 2068 300
Locked 2 419000000 Hz 256 QAM 0.3 dBmV 37.4 dB 1218 290
Locked 3 427000000 Hz 256 QAM 0.4 dBmV 37.6 dB 873 287
Locked 5 443000000 Hz 256 QAM -0.2 dBmV 37.6 dB 300 298
Locked 6 451000000 Hz 256 QAM -0.5 dBmV 38.3 dB 325 321
Locked 7 459000000 Hz 256 QAM -0.8 dBmV 37.1 dB 974 972
Locked 8 467000000 Hz 256 QAM -0.8 dBmV 37.6 dB 301 297

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 1 45800000 Hz ATDMA 45.5 dBmV 16QAM 6400000 Hz 5120 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
Locked 3 27400000 Hz ATDMA 45.5 dBmV 16QAM 6400000 Hz 5120 Ksym/sec

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I don't have my readings to hand, but I got SH2 installed on Saturday after almost 6 weeks of daily reboots with an SH1 and everything has been fine until today where I've had 2 reboots which I notice is roughly around the same time as your outages.

I'm in the FK1 area of Scotland

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Dont assume that every red spike on the graph means your internet went off as i too have those 2 spikes and my internet didnt go off.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Then they are NOT reboots, as you've already been told.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well what else is it?

If the hub lights change colour kick you out of the internet and all wireless connections surely that is a reboot?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Interesting.

Your reboots appeared to have caused my broadband, which isn't even on VM, to drop at exactly the same time and for exactly the same length of time.

http://www.thinkbroadband.com/ping/s...06-01-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 5 N/A N/A 4
Frequency (Hz) 31000000 N/A N/A 37600000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 42.25 N/A N/A 42.25
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 2 0 0 0
T4 Timeouts 0 0 0 0

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

2 x T3 timeouts, zero T4s. Nothing that would've caused the connection to drop.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Routing problems at ThinkBroadband, as you've already been told.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

OK, in your opinion, why with a SH1 does those red lines reboot the hub but doesn't do it with SH2?

as I said previously, the SH1 was constantly restarting - solid blue lights, then they would go out...top light flashes yellow, then they all come back on yellow followed by the top light turning blue and then I get internet access again.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It does not.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

So was I imagining my internet dropping out all this time?!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

See this? This is my Virgin connection:

[img]Download Failed (1)[/img]

Now see this? This is a leased line that doesn't use a superhub:

[img]Download Failed (1)[/img]

Notice the same red lines? There was a much wider issue at those times, it might have affected your internet because it was clearly widespread enough to affect all routes to ThinkBroadband, but it wasn't a reboot.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Confirmed as a TBB issue http://forums.thinkbroadband.com/new...qm-pinger.html

My graphs for a Plusnet, Sky and work connection all show it too.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It does seem that TBB have now confirmed its a problem at their end however here is graph of mine from 30th December 2014

http://www.thinkbroadband.com/ping/s...30-12-2014.png

I was on the internet most of that day, I still had the SH1 and all those drop outs resulted in me losing internet access. This was confirmed via the stats on my router status.

After the last 6 weeks of drop outs I thought yesterday would have been the same, I wasn't at home when I posted about it yesterday, now its confirmed as a TBB issue.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Think I'm going to ring them up tomorrow and see if they can do anything about it, if not, I'll try and cancel quoting the price rise and quality of line :-(

http://www.thinkbroadband.com/ping/s...12-01-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well, something's been happening today when I was at work!

http://www.thinkbroadband.com/ping/s...12-01-2015.png

My logs show multiple T3 and MDD timeouts, as well as the following: TFTP Request Retries exceeded, CM unable to register.

That, and my downstream power is down to around 0dBmV from 4ish, and upstream power to 48dBmV from 40ish. So I think there was either a fault or someone re-jigged something in my area.

This area has always been good for speeds, but a quick test on TBB and Speedtest show it easily maxing out at 107mb on the downstream. In fact I've never seen such a flat graph from either test before. Not bad for peak time.

http://www.thinkbroadband.com/speedt...7657999172.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Been pretty good tonight I reckon........

http://www.thinkbroadband.com/ping/s...18-01-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mine has been getting steadily worse over the last lot of months, but the upgrade in our area is due soonish so I'm hoping that sorts it:

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just thought i'd take a re-visit to this thread after nearly three years of inactivity.

Moved to Liverpool and had to suffer with a 5mbit ADSL line for the same period due to no cable at my post code. Luckily BT just came along and threw some fibre into the cabinet and im now back to enjoying an 80mbit connection.

I see VM are still battling massive amounts of jitter... things never change.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

[img]Download Failed (1)[/img]

What jitter?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mine has too always at the same time, i am guessing this is congestion? I have no idea if any upgrade is planned for my area, how can i find out without phoning VM up? :)

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Almost certainly congestion.

The "Upgrade" I'm speaking of is the 50/100/152 "Supercharge". It's due to be completed by the end of this month here, which would be good as I think we need extra capacity.

You can check yours out here: http://keepup.virginmedia.com/speedupgrade

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Cheers, July-December 2015 is my speed upgrade although i have already had it after swapping my SH2 out for a SH2ac trial modem but i guess the area still needs to be ready for it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You know the date for the speed upgrade doesn't automatically mean a flood of capacity upgrades just before, right? ;)

Upgrades could be delayed and it released despite capacity planning's misgivings.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The yellow bit on your graph is jitter.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Anybody know how to get this working on the new talk talk super router? I've allowed the imcp request in the firewall but I'm still getting a red graph. IP address is correct

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Return ping from WAN side? Had to enable that in the security settings on my router.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

how do I get my yellow part to be a bit lower?

don't know what happened around 5.30am either.

[img]Download Failed (1)[/img]