Re: 20 Mb/s to 30Mb/s free upgrade
 

You edited your post as that's not what it said when I replied to it.

---------- Post added at 01:59 ---------- Previous post was at 01:56 ----------

Not true, vm are replacing 20 with 30 so there will be an auto uplift to 30 for those with superhubs and already on 20. The £30 is to send out a superhub.

Re: 20 Mb/s to 30Mb/s free upgrade
 

why are people posting about it still says 20Mb on the website? Do you think VM staff are waiting till it hits 12am then quickly update the website to state 30Mb, you people make me laugh.
Be happy with what you have, you signed up and pay for 20Mb so don't expect more, be happy *IF* they upgrade you to 30Mb.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Where the hell did you get all that rubbish from.

Re: 20 Mb/s to 30Mb/s free upgrade
 

on virgin media website, if you click add and the price is now showing LIVE of 30Mb there!

Re: 20 Mb/s to 30Mb/s free upgrade
 

i don't see any of these prices quoted on VM website, could you post a link?

---------- Post added at 02:15 ---------- Previous post was at 02:12 ----------

Here is some information just posted today.

http://www.t3.com/news/virgin-media-...to-30mb?=52987

But if you don’t want to upgrade from your 20Mb, you don’t have to. “It’s completely optional,” Asam Ahmad, head of Consumer Relations at Virgin Media, told us. So you won’t have to pay the £30 fee if you’re still strapped for cash post-Christmas.

Re: 20 Mb/s to 30Mb/s free upgrade
 

There u go: http://shop.virginmedia.com/build-your-bundle http://s3.postimage.org/8q0x2m3sw/Untitled.jpg

Re: 20 Mb/s to 30Mb/s free upgrade
 

yeah i just saw, thanks. Theres lots of information to clear some rumours on other websites

http://news.google.co.uk/news/more?h...ed=0CCgQqgIwAA

Re: 20 Mb/s to 30Mb/s free upgrade
 

I suppose no-one's noticed the £40 one off charge. Not surprised as it brings it in ine with 50Mb and 100Mb activation charge.

Wonder how those who jumped the gun will get on?

That said it is a new customer charge (just checked the bundle builder myself), take the phone as well and no activation charge.

I can't check what it would be as an existing customer as it is not an upgrade for me and the bundle builder does not show a downgrade (I'm 50Mb).

So Helmutcheese. ATM 30Mb is only live for new customers unless of course you can find an upgrade page soon.

Re: 20 Mb/s to 30Mb/s free upgrade
 

There has been the £40 charge for some time now i signed up 2 weeks ago and there was the £40 charge there, if you add phoneline (which i did) you get the £40 charge removed and also get the 6 months offer.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Was supposed to be £30 + waived £40 if any problems arise and engineer needs to come out !

No jumping gun as no upgrades were processed and are to be done on 1st Feb via a call back to all who ordered it the night it went up by mistake.

I am stating what CS told me in response to me calling them after they mailed, I am not saying they could be full of BS.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I for one, ain't willing to pay one off £40 (no chance virgin media)

Re: 20 Mb/s to 30Mb/s free upgrade
 

You already pay for 50MB so why would you drop down.

If you have 50 and call to drop to 30 I am sure there wouldn't be an admin charge as you have the superhub already and 30 is the standard speed now for XL.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Not sure this is relevent to this post but would like opinion we are still listed on large internet aswell as phone and xl tv for the internet part we are charged £25.00 and have been for years we do get a loyalty discount however would like opinions please

Re: 20 Mb/s to 30Mb/s free upgrade
 

That screenshot looks like it's for a brand new installation, and if you change up the bundle to include another service the £40 is dropped. ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

You need to ask VM's loyalty department (retentions) not us.

http://www.t3.com/news/virgin-media-...to-30mb?=52987
Haha, T3... You fail. [Edit] Double fail.

Oh, and it looks the press release(s) were embargoed until 12:01am today, not 01:00 but regardless. Looks like VM's got automated systems for updating offers in their shop by date but not on the main website... We may need to wait until the press staff wake up before a direct announcement/update is made, but it's already clear the official annoucement date is today.