Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I notice that I get high latency spikes when I upload or seed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That makes sense.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

but the average (blue) latency was never so high, just the maximum (yellow) latency.

this is from yesterday,


http://www.thinkbroadband.com/ping/s...23-11-2014.png

can you explain it for dummies like me that don't this language please?

I restarted my hub yesterday to drop it which it did though my seeding didn't go back to high levels again that it was doing at the time.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

In simple language, when you are busy downloading, seeding or whatever of that type, this traffic takes priority over pings to/from your system. SO the ping latency must rise.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

cheers, but as I said the blue is never that high its normally the yellow.

is this usual the case?

I never see the blue go that high.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It could be one of two things:

1/
The stuff your system is doing is not exactly the same in load terms as on previous occasions - for example running upstreams and downstreams together.

2/
There is additional utilisation elsewhere on your node.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Blue that high is completely normal thanks to VM's bufferbloat.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

so there are slowing it done?

---------- Post added at 18:56 ---------- Previous post was at 17:50 ----------

2 outages and and reboot today, dont know why


[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Me too

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

just had another outage.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well my SHac has died support said it was a Locked up Modem. Now back on SH2

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My Broadband Ping

---------- Post added at 21:42 ---------- Previous post was at 21:41 ----------

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/d5a5091919b70bb33fca53a79a869fe8-25-11-2014.html"><img alt="My Broadband Ping - vm 100" src="http://www.thinkbroadband.com/ping/share-large/d5a5091919b70bb33fca53a79a869fe8-25-11-2014.png" /></a>

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Last nights
http://www.thinkbroadband.com/ping/s...24-11-2014.png

Tonights
http://www.thinkbroadband.com/ping/s...25-11-2014.png


Anyway of getting better results than this graph you reckon?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Changing service providers.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Was it the FLOD (5 lights of death) and how long have you had this SH2ac?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

But that will need researching too especially if you're some distance from the FTTC cabinet.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Even fast path ADSL will blow away that jitter.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yes its the 5 lights of death I had it from the trial in the summer .

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Bad batch of SH2acs then, have you got another SH2ac enroute?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My nearest exchange is 0.8m away and says its is enabled and accepting orders. But, I only renewed my package a couple of weeks ago anyway so tied in to a 12month contract.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

had another one at 8am this morning. FK1 area


http://www.thinkbroadband.com/ping/s...26-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You would have absolutely no problem wriggling out of your contract with a connection like that, best route imo is contacting Virgin via social media asking them to check on the utilisation of your connection, chances are they will be well aware of it being hammered and be able to advise on a suggested fix date.

Beware though, these dates come and go and can take 12 months or longer to fix, however the beauty of this is you can ask for a reduction off your monthly bill until it's fixed or simply leave with no penalty once you've spoke to a decent customer service person that is.

My advice is, if your a gamer and need low jitter then look elsewhere, if your a habitual downloader, stay put and ask for a discount.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for the advice padscars.

Not much of a downloader myself but I am a gamer. You reckon there would be a noticeable difference changing providers?

Heres tonights graph
[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

We have both VM cable and BT Infinity.

My son's a gamer (CoD) and his PC is usually on BT Infinity - except that he often asks to switch when poor latency shows up on Infinity. He generally gets better latency on our VM circuit.

It all does need thinking through.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You'll probably see an improvement.

http://www.thinkbroadband.com/ping/s...27-11-2014.png

By its very nature cable is more prone to latency issues than properly configured xDSL.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Indeed, the underlying tech is more prone to it but it's all in the implementation. Depending on area, line quality, and the so forth, even on a high jitter VM line you could end up with lower average latency than even the minimum latency on a colocated FTTC connection if you're unlucky enough to get a crappy routing path and forced interleaving on your line that you cannot turn off.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It probably depends on what kind of games you play and the times at which you do it, if you play a lot of driving games like Forza, then you might not notice too much difference but if you play FPS games like call of duty, you could well notice a benefit, there's no guarantees but it certainly looks like your part of VMs network is suffering under the strain.

You pays ya money, you takes ya chance :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Some driving games might be extra sensitive, as they lack lag compensation. MMOs I find to be the least lag or jitter sensitive IMO, especially as they tend to have 500ms+ server lag built-in anyway.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Have to bow to your experience there qas, so, what he said :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

that's me had outages every day for almost a week

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same

This was on the Service Status page today

Fault Ref: M02196793

The latest update is: Our engineer is on site and they're working to fix the problem

We now expect to have this resolved by 27 November 2014 21:00

The Virgin Media Team

https://www.cableforum.co.uk/images/local/2014/11/9.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Cheers mate hopefully sorted soon

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yeah - but whatever is afflicting Martin isn't the same fault affecting Blair. At least not judging by the evidence here.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks like ping problems again...

https://www.cableforum.co.uk/images/local/2015/06/3.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Again? Holy crap what's going on in the network nowadays! I'll check my graph at lunch.

Edit: Not here, weird:
http://www.thinkbroadband.com/ping/s...28-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

thing is mate Martin and I are off the same server in Uddingston, Scotland.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

VM's core network seems to be in a bit of a state of flux over the past weeks.

Wonder if new hardware or a new JunOS release have caused some problems?

---------- Post added at 09:04 ---------- Previous post was at 08:59 ----------

There are 25 'servers' in Uddingston, and you and Martin could connect to any one of 7 of them. Each of those 7 can serve 10s of thousands of customers in hundreds of separate groups.

Unless you guys are within a couple of streets of each other you aren't sharing the same things throughout, and your issue seems pretty local.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

any suggestions what the local problem could be mate?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ouch, that reminds me of a game called Lemmings from the 80s or even Scramble!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Understood - but if the TBB graphs were from the same day, the red bits were different (e.g. see 4pm 27-Nov). And it was the TBB graphs that were posted as evidence.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Am on uddi22

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Tons but you'll need to brave tech support to get it sorted mate :(

---------- Post added at 16:18 ---------- Previous post was at 16:18 ----------

You and perhaps 10,000 others, Martin. Uddi-22 is specced for up to 64,000 subscribers.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

New JunOS cocked up some corporate networks today but I severely doubt it was the same issue.

Then again I thought VM mainly ran on Sh*tsco gear?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

how do I find out what server am on?

just had another outage a few minutes ago, I've made a thread on the VM forum about this and I can't be bothered phoning up India just to get the run around.

it might not be a big problem giving the gap between issues its just becoming a complete pain.

http://www.thinkbroadband.com/ping/s...28-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You're not 'on' a 'server'

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hit the connection link towards the top centre of this web page the copy/past the HOST data you see in the pop-up

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...27-11-2014.png

Ugh. Looks like I've been put on the naughty step.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

cpc14-linl7-2-0-cust247.sgyl.cable.virginm.net

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Look like you're connected to edinburgh not uddingston.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

you know anyone that is connected there having these time outs also mate?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The supercore, the -bb- nodes have been Juniper for a while. When I joined the company back in 2003 they were M160s and have been steadily upgrading since with the core nodes around that supercore/backbone being Cisco kit replaced by Juniper kit subsequently.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Oops, something went belly up overnight, only just come back on:

http://www.thinkbroadband.com/ping/s...30-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

no outages yesterday but had another one today

[img]Download Failed (1)[/img]

---------- Post added at 19:59 ---------- Previous post was at 18:41 ----------

as you will see another one,

[img]Download Failed (1)[/img]

---------- Post added at 21:53 ---------- Previous post was at 19:59 ----------

does anyone have any suggestions as to what the hell this could be?

no issues yesterday and now I have 3 in the space of 2 and a bit hours.

I can't get anyone at customer services.

---------- Post added at 22:01 ---------- Previous post was at 21:53 ----------

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 53 299000000 Hz QAM256 4.4 dBmV 39.3 dB 250 0
Locked 49 267000000 Hz QAM256 3.6 dBmV 39.0 dB 205 0
Locked 50 275000000 Hz QAM256 4.2 dBmV 37.9 dB 1777 0
Locked 51 283000000 Hz QAM256 3.6 dBmV 39.0 dB 199 0
Locked 52 291000000 Hz QAM256 3.6 dBmV 39.0 dB 200 0
Locked 54 307000000 Hz QAM256 4.6 dBmV 39.0 dB 182 0
Locked 55 315000000 Hz QAM256 4.5 dBmV 39.0 dB 163 0
Locked 56 323000000 Hz QAM256 4.5 dBmV 39.4 dB 209 0
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 5 31000000 Hz ATDMA 52.3 dBmV 16QAM 6400000 20480 Kbits/sec
Locked 4 37600000 Hz ATDMA 51.5 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

One thought that comes to mind is that you're running torrents with hundreds of peers connected and overwhelming your Superhub.

The ping times suggest you're constantly seeding.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks like intermittent noise on the upstream. This is deduced now that you have posted the modem stats. An upstream problem can be confirmed if your upstream power is not stable and reaches 54 dBmv.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If the high power were due to noise it'd come with packet loss on the TBB monitor. If power is ramping up because periodic maintenance, which uses QPSK, isn't being seen then the 16QAM data bursts will be lost too.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I do seed a lot mate but that is nothing new, it was never an issue in the past, only this week

I mean these outages are happening when am not seeding, like when the computer is switched off

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I knew you'd come in on that. But if the noise occurs only at the time of the resets (which is possible) then we have an explanation.

If he posts on the VM forum the team there will be able to say what's happening. Of course there are the other possibilities of SH failing (I doubt that) or a problem in the common part of the network in which case neighbours would see the same.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

this is a joke, that is the 4th outage now since 6pm.

I can't understand how my seeding has anything to do with this...I do a lot of seeding around the weekends and have done for years and NEVER have I had this amount of outages in one day, never mind just this week, in fact it never happened period.

A fella I spoke to on the Paisley connection (I assume that will be via Uddingston) said he's had a similar problem over the last 2 weeks.

I've just spent another 30 minutes on to the phone trying to get through to VM with no joy, hopefully I get a response to the thread I made on the VM forum + I've sent a complaint.

http://www.thinkbroadband.com/ping/s...30-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Doesn't explain how you deduced it from the modem stats. If there is no noise the upstream power will normalise straight away - as soon as periodic maintenance and response are exchanged CMTS will tell modem to back off to avoid the modem causing problems by overpowering return path laser.

To perceive noise as a cause from modem stats you'd need to see high upstream transmit power at the time of the issue.

Needs a tech either way. The upstream transmit is a little high and out of kilter with the forward path.

EDIT: T3 count would be useful.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Will post it in the morning mate just away to bed, my computer is off now so will be interesting to see if there is any outage.

Was seeding yesterday and had no outage then 4 quite quick today

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The high upstream power shown in the stats was what led me to the possible deduction. So I asked Blair to see if the power was ramping.

Incidentally for Blair, the T3 count is best obtained IMO by using the stats from the ROUTER STATUS link at the top right of the GUI screen rather than logging into the GUI.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Where do I get them?

---------- Post added at 07:27 ---------- Previous post was at 07:12 ----------

T3 Count via Router Status:

US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 4 5 N/A N/A
Frequency (Hz) 37600000 Hz 31000000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 51.3 dBmV 52.5 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 0 0 N/A N/A


Upstream Burst Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11)
Modulation Type 16QAM 16QAM 16QAM 16QAM 16QAM 16QAM
Differential Encoding Off Off Off Off Off Off
Preamble Length 36 384 384 64 64 64
Preamble Value Offset 396 6 6 396 396 396
FEC Error Correction (T) 0 5 5 6 8 8
FEC Codeword Information Bytes (K) 16 34 34 76 231 236
Maximum Burst Size 0 0 0 4 0 26
Guard Time Size 22 48 48 22 22 22
Last Codeword Length Fixed Fixed Fixed Short Short Short
Scrambler On/Off On On On On On On

Network Log First Time Last Time Priority Error Number Description
30/10/2014 22:28:32 30/10/2014 22:28:32 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=4c:60:de:1c:c1:60;CMTS-MAC=00:21:d8:d1:8c:43;CM-QOS=1.1;CM-VER=3.0;




T3 Status from Logging into the GUI:

Modem Initialisation Stage Status
Downstream Acquisition Locked
Primary Frequency 299000000 Hz
DHCP Complete
TFTP Complete
Time Of Day 07:25:53
Security Enabled
Counters T1,T2,T3,T4,Sync,Resets 0, 0, 0, 0, 0, 0

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

There would be packet loss during periods of high upstream power if they were in response to noise. Upstream power rises because there's no response to station maintenance, either because it was drowned out due to noise or some other impediment or more rarely because of a problem on the downstream.

While power is ramping up TBB monitor will show loss as the data (ping response to TBB) fails to get through to the CMTS along with the station maintenance.

---------- Post added at 08:00 ---------- Previous post was at 07:57 ----------

Okay thanks - there's a problem on the downstream here going by this, and likely close to your home. The guys on the VM forum should be able to sort you a tech visit.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

how long it take for the VM forum guy to respond?

I posted up the forum on Friday morning I think.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Blair

I've suspected upstream because of the high power level. Igni has correctly pointed out that upstream power ramping can occur because the downstream is playing up and the modem can't respond to maintenance requests it doesn't understand.

Igni has also said (more or less) that there isn't enough evidence of packet loss in the TBB graph to signify an upstream problem.

On balance, he's prolly right! He does point out that T4 events due to the downstream are rare-ish.

Anyway, it takes three or four days for the VM bods to reply over there but they'll tell you what's going on.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

thanks for the response guys.

will VM forum be able to deduce what the problem is by simply checking from their end?

I haven't posted these stats on to my original forum post and I don't want to go back and post them because I think that 3 day wait then starts over again.

do you suspect this has happened off the back of the 152MB upgrade?

Sorry for the questions, I've been following you two's conversation and I must admit, it would probably be better off written in Chinese for that is how much I understand of it :D

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The 3 day wait shouldn't start again. They do like as much info as possible so that they can compare what they see now with what you saw then.

As to the exchange between Igni and myself, he usually has the trumps. That's Chinese for a bigger wi.......

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

what is the best way to post those stats on the VM forum?

I remember someone saying to it was best to post it in a certain format

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just copy & paste. Sometimes the format isn't brilliant, but it's better than having to go to external links for pictures - a real pain!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I posted on VM forums and got this reply from John

"Your power levels and modem stats are fine. Looking at your connection I can see your upstream utilisation is getting high at peak times. This would explain the ping spikes though it is not very severe and quite short lived so we're unable to raise this to networks."

Here is last nights graph .... :-(
[img]Download Failed (1)[/img]

And the night before
[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

so they aren't going to help you?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Bigger wiki of cable terminology indeed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

just thought I'd let everyone know that VM finally responded, not to my thread on the forum, it was a post on someone else's thread:

apart from the very occasional peak time spike this doesn't look to be related to high utilisation, but more an issue with high upstream power levels reported by your SuperHub.

Got an engineer popping on Friday morning I think, I assume that should sort it, but I've read others saying that not all the engineers visits solves these issues.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Doesn't look like it no.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Phone them up and report it. Virgin won't do anything unless you book a trouble call against the issue. Path of least resistance for them, you can sit and stew at home but that costs them nothing. Paying someone to answer a phone call costs them money and when enough of those happen, it becomes cheaper to fix the problem.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Given the company has been around in one form or another for over twenty years, if they haven't figured that out by now I doubt they ever will.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

raise a complaint mate, no chance would I be letting them get away with that crap, you are a paying customer and deserve better.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'll ring them up then, see how many hours I'm on the phone for, or how many times I have to switch the router off and on... :-(

Thanks for replies guys

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

raise an official complaint via the website mate.

maybe chance your arm and make a comment on this thread

http://community.virginmedia.com/t5/...e/td-p/2523679

I did that yesterday just to add to the conversation and had a staff member PM me today to arrange an engineer visit.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just put a quick post on that thread. May helpp. Cheers

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Amazing what a difference a re-boot makes...

http://www.thinkbroadband.com/ping/s...02-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hope the new build in LS16 is as good as that.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

had another outage tonight.

http://www.thinkbroadband.com/ping/s...02-12-2014.png

got a response from a couple of lads who I showed my readings to.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yesterday

http://www.thinkbroadband.com/ping/s...03-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yesterday

http://www.thinkbroadband.com/ping/s...04-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This last night. No lasting effects on levels or performance.

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I had the same outage also in Scotland last night/this morning mate.

[img]Download Failed (1)[/img]

However I've been hit with outage problems for close to 2 weeks now, an engineer is meant to coming round tomorrow as apparently my upstream levels are too high

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 4 5 N/A N/A
Frequency (Hz) 37600000 Hz 31000000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 50.8 dBmV 51.0 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 0 0 N/A N/A

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Try having one like this

https://www.cableforum.co.uk/images/...2014/12/16.png

https://www.cableforum.co.uk/images/...2014/12/17.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same midnight TBB glitches in RG41 (which weren't reboots) but then a real outage at dawn.

http://www.thinkbroadband.com/ping/s...04-12-2014.png

It goes to show that not much can be deduced from TBB glitches that are seen across the country, IMO.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Beyond that people look at their TBB graphs far too much perhaps.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

feeling your pain mate.

I use Skype quite alot of work purposes and I'm getting annoyed at the amount of times I get these outages during the times that I use it, really denting the confidence.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Indeed. The TBB graph merely provides potential corroboration for modem stats and anecdotal performance reports.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That and the people wrongly claiming every one is an 'outage'

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

to be honest and fair about this, not everyone that uses this forum actually has the technical know how, experience or knowledge what the vast majority of these issues are.

And I include myself in that.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

An outage shows in the modem network log. Sometimes there is a corresponding red line in the TBB graph. Corroboration is necessary, IMO otherwise people are wasting their time trying to help.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

in my case there is clearly a problem, my hub is resetting (outage, whatever you want to call it) every day, I've been told my upstream levels are slightly high.

I have to constantly enter my pass word in to re-connect my Sky box to wifi.

Normally my connection has been rocked solid, however the last two weeks has seen a daily disconnect from the internet for about a 2 minute period. I had 4 disconnect in 3hours last Sunday whilst I was on Skype, bloody annoying when you are trying to get work done.

I'm posting stuff up to allow others that may be suffering the same problems or for others to make a suggestion.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That's fine, Blair except that the stuff being posted is incomplete without the modem stats. That said, it's clear that you need VM input. Did you provide a link to your thread in the VM forum?