Re: TiVo
 

This has been a sad and sorry debacle by Virgin over Tivo, it has been a shambolic exercise from December onwards and they have treated existing customers very poorly over this.

Re: TiVo
 

i eventually got my email yesterday from VM about Tivo i wasnt one of the lucky 1,000 (bloody fix lol :) oh well will have to wait till april when they start rolling them out to see what deal i could pick up

Re: TiVo
 

That is really OTT in my opinion. I would say VM should have been clearer on their deployment policy for those who registered i.e. Tivo1 owners, VIPs, then 1000 winners of draw, then the rest who registered before new customers are permitted. That is the one area where there could have been better organised in communicating to customers.

But apart from that they have been overwhelmed with interest in Tivo and my only concern is that I can order this month as a pre-reg. People just need to chill out and wait the email I guess now.

If you don't want the Tivo then stay with a V+ or wait until the cheaper Tivo is released. Perfectly good options, its not like the V+ I've had for a few years and been very happy with as suddenly become obsolete.

Re: TiVo
 

for all those moaning about not winning the raffle spare a thought for those of us that didnt even get an invite into the raffle ....

you think you were hard done by there are plenty of VIP customers like myself not included at all :dozey: ... and before you say we had a raffle of our own .. i have yet to see proof that the VIP only raffle even existed as all raffles and draws so far included XLTV customers not just VIP customers

saying that ... i must be immune to all the TiVo shines out the backside brainwash because i have yet to be convinced it offers anything worth having beyond a V+ box to myself and my viewing habits ... its just a PVR nothing more and nothing less and does not matter how many bells and whistles it has it is only as good as the content it carries and that in TiVos case just means more repeats of the same content ... nothing new

VM get ya finger out and tell us VIPers this new so called improved package as that is of more interest to myself now more than unimpressive tivo

Re: TiVo
 

I have a Season 1 Tivo so know how potentially good this VM Tivo could be so don't agree with you on that point but all the rest on VIP and being in a draw etc I am totally with you on.

I have in my head what the email is going to be on 31st March/April 1 when we have not heard about the new VIP bundles and the fact I have not had a raffle ticket etc.
The only way they can get out of it in my eyes is we as VIPers get an email saying register for your free Tivo therefore getting what the other existing VIP Tivo owners have now just we got it a bit later.

Re: TiVo
 

No l don,t think l am being over the top far from it, Virgin have mislead and treated existing customers very poorly and we still do not what so called deal they have in stall for existing customers or if their is one at all.

Re: TiVo
 

God help some people if they actually had bad service / treated badly :rolleyes:

Re: TiVo
 

Its action and deeds that count not vague promises and words and Virgin have always been very slow in backing up their words and promises. Also Virgin do not look after their existing customers very well.

Re: TiVo
 

I'm a VM customer as well and just don't see it as that serious, communication could have been better yes so not saying VM did this launch 100% right as they certainly didn't, but it is not exactly the end of the world if you were not in the first batch of deliveries or didn't win one in the raffle. I don't think VM were expecting 50,000+ to register an interest on what is clearly a soft launch using advanced test software, they've been caught out by demand volume IMHO.

Chill out is all I say, we will still get Tivo before new customers can and the pricing will be £149 (£50 less than new customers so an advantage for existing customers) + £40 install + £3 per month. If that is too much for some, then wait a year for the price to come down maybe, or go for the lower cost box or just sit back and enjoy the V+/VHD box until VM replace then as well over the next few years, as is the expectation.

Anyway, back to business, still waiting a call or email to order, with 3 tuners activated I'm all ready to go now.

Re: TiVo
 

Some new customers have already been given a TiVo!

Re: TiVo
 

That's a very sweeping statement - you probably meant to put "some of*" in between "after" and "their".....;)

(*as an existing customer who is on a good deal, and who knows others in a similar situation)

Re: TiVo
 

And if thats the case it should not be happening.

Re: TiVo
 

Has that pricing been officially announced? And, if it has why will we have to pay the 40 install when other people who paid for Tivo only paid 149, all in?

Re: TiVo
 

Ditto.

I did enter when that web page went live, but I haven't even got the 'you're not worthy of winning' email yet.

No lottery ticket. No email. But I got a flyer leafet through the letterbox this week, telling me about VM's services, despite me being a customer already.

Its like I don't exist or something. :confused:

Re: TiVo
 

That's easy for you to say!:wtf:

Re: TiVo
 

It's the actual communication and method of the roll out that has been done badly and that damages an organisation's reputation and the trust of their clients in them.

In the work that I do we are probably at the other end of the spectrum, agonizing over almost every decision, immense risk registers covering various potential scenarios that could damage reputation and what we have in place to mitigate those risks. Strikes me that Virgin either don't have these or there was insufficient brain power behind their development.

Re: TiVo
 

They are VIP users.

---------- Post added at 12:58 ---------- Previous post was at 12:57 ----------

Yes by mistake, agree should not have happened.

Re: TiVo
 

Well I'm still here waiting for Tivo...... No email to say I didn't win, but equally no congratulatory phone call. :(

April is only just around the corner and we still don't have any official pricing confirmation. Surely they need to announce something very soon.

Re: TiVo
 

allegedly

---------- Post added at 13:17 ---------- Previous post was at 13:14 ----------

Your ordering email will contain the special pricing to you. You should get that before the end of the month.

Re: TiVo
 

And what does the special pricing entail DF.

Re: TiVo
 

It's a suprise :)

Re: TiVo
 

Non vip users have had that pricing.

Where are you getting your pricing information from?

Re: TiVo
 

And thats typical DF you know.

Re: TiVo
 

VM are giving us 149 pounds if we take Tivo? Yep, I'm pretty sure that's it. :D

Not sure I can afford to replace both V+ boxes at that price. ;)

Re: TiVo
 

Does that include installation.

Re: TiVo
 

Previous posts so not from VM direct, but the pricing I posted is what is expected as far as I know.

Re: TiVo
 

your luck i did not even get the flyer

Re: TiVo
 

Maybe pricing should be:

Pre reg VM customers: 149 all in (consistent with what people have been paying).

VM customers who didn't pre reg: 149 + 40 install

New customers: 199 + 40 install (already announced)

?

Re: TiVo
 

Got my e-mail yesterday sorry you didnt win all starts april according to vm think i will get the tivo anyway i do shift work the three tuners will be very handy.

Re: TiVo
 

..and at the same time I hope, so that the only single scart can be used to send RF via a distributor round the house, while watching in HDMI on the main TV. :confused:

Re: TiVo
 

I don't see why not

Re: TiVo
 

Why would they charge less for a product that has a 50,000 waiting list just because you never got one of the free TiVo boxes, it will be a case of you want one then OK this is the price you need to pay.;)

Re: TiVo
 

It's called fairness, needed to maintain their reputation

VM should charge the same price to all pre-reg current customers. As the people who have currently got tivo (and didn't win one) paid 149 all in, that should be the price for all pre-reg VM customers.

Re: TiVo
 

If thats the case you have to remember loyalty works both ways.

Re: TiVo
 

You have to remember that only Virginmedia have TiVo.;)

So it is a question of do you want TiVo or do you not want TiVo.

Re: TiVo
 

As I indicated in my first post quite happy to pay and I know having experienced the series 1 how good TiVo is, I just would like the opportunity to give Virgin media some of my hard earned cash and enable employees such as yourself to access the internet, food and other essentials. ;)

Re: TiVo
 

I know that you have a S1 so wondered why you complained when you are one of the few who know what it is like to own one, especially as the support is finishing in a few months for the S1 as well.

The charged more for the original V+ than they are for the TiVo so it is very much a bargain considering what it is capable of doing.

Re: TiVo
 

Somehow I don't think either Masque or myself will be calling you ;)

Re: TiVo
 

Can i just say that the 50,000 seems a little strange as Square Eyes over on WWW.VMHD.BLOGSPOT.COM as they he/she says that the first batch of emails went out to 117,000 customers?

Re: TiVo
 

I certainly will not be calling him.













Because it is not my job.:D

---------- Post added at 17:48 ---------- Previous post was at 17:47 ----------

That was the original figure and I expect it to have well exceeded that by now, it will be interesting to see how many actually do sign up for TiVo.

Re: TiVo
 

Thanks for that Masque:D

Re: TiVo
 

I haven't had a peep from VM since I originally signed the pre-reg for TiVo. I got the acknowledgement email and nothing else - no raffle email, not the current one going round, nada, zip, zero. I entered the raffle anyway by following a link on here (the one people got from the popup on their screens - which I didn't get either), and did get a 'thank you' email from that.

I'm slightly disappointed with the lack of communication considering the fact others are getting some, but I will sit patiently and wait to hear. If I don't get an email with the info that other pre-reg's get then I'll get in touch and try to order one and send them the email from my pre-reg as proof that I did. But beyond that it'll get here when it gets here.

I'm excited about getting one, but I think I've survived all these years without one, I can certainly survive a bit longer. Yes I have TiVo fever, but I'm not letting it interfere with COMMON SENSE.

I don't believe VM has treated anyone badly, though I do believe they haven't handled the communication on this in the best way. So what - Stuff happens. It's a TV box for goodness sake - it's not the end of the world, it's not life or death.

Get over yourselves (this is not aimed at the quoted poster, but many on the thread in general). Yes, be disappointed, be frustrated - those are all natural, but some of the sentiment on this thread is so OTT in proportion to the fact it's a TV BOX.

Geesh - think some people need a shift in perspective here.

(VIP50, no TiVo, No Raffle win, no email communication, and still alive and well and haven't imploded yet)

Re: TiVo
 

savvychels puts it very well, I hope Virgin can learn from this roll out and improve the way they roll out future products. Am happy to wait, doesn't stop it from being a bit annoying though, kind of the same category as the train being slightly late.

I never "lifetimed" my S1 as I was quite happy to pay £10 a month for the service, it was that good.

BTW if anyone here ever needs to call me in my professional capacity, I am only too happy to help and I especially favour developmental feedback on how I can improve.

Re: TiVo
 

I pre-registered and also entered the raffle, not heard anything at all, no email or phone calls. Not that fussed though, off to the Ideal Home Show tomorrow to see the beast in action.

Re: TiVo
 

Check your spam folder! That's where my "Dear John" email went.:bigcry:

Re: TiVo
 

If anyone in Teesside want's to see the Tivo box the Virgin Media store in Middlesbrough has one in store.

Re: TiVo
 

Thanks for registering to be in the running to get one of 1000 TiVo boxes, to enjoy on us for a year.

As much as we’d have loved you to win one, sadly you weren’t successful in securing a free TiVo box in our prize draw.

If you’d like to upgrade to our supercharged TV service, just sit tight. We're launching in April so we’ll be in touch in the coming weeks with an exclusive offer, just for our customers.

And in the meantime, you can take another look at what our TiVo service can do for you.


The Virgin Media team.

If you think Im paying for one when others didnt have to you have another thing coming. I'l wait. :mad:

Such a shame that no provider in the UK cares about each and every customer.

Re: TiVo
 

God, what is it with the huge space?

Does nobody at VM know netiquette? Wasting valuable screen space is a big no no, especially for notebook or netbook users.

Re: TiVo
 

It were Joke on the person I answered.:D

Re: TiVo
 

Seriously?? The space is to hide the punchline. That is standard internet humour.

Re: TiVo
 

Re: TiVo
 

That's how I understand it

I think Phil needs to chill https://www.cableforum.co.uk/images/...2011/03/42.gif

---------- Post added at 22:20 ---------- Previous post was at 22:19 ----------

Not everyone can win, Matt :)

---------- Post added at 22:21 ---------- Previous post was at 22:20 ----------

You'll love it sminky :)

Re: TiVo
 

Still no red button?

If they can't get it out soon, a lot of F1 fans will be miffed. Why dont VM just add the interactive streams to the epg, in the 900 range, until it is sorted? Freeview has its interactive stuff exposed like this and it works well for quickly checking back and forth without having to wait for the slow menu system.

Re: TiVo
 

just noticed that the my virginmedia section of the site has changed
tonight there is just a holding page . saying we are making some exiting changes
all will be revealed soon. wonder if this is someting to do with tivo, or something
else

Re: TiVo
 

Probably not - there's a thread about the redesign/relaunch....

http://www.cableforum.co.uk/board/34...ir-online.html

Re: TiVo
 

sorry Hugh did not spot that thread , till you just pointed out
cwj2008

Re: TiVo
 

Ha, obviously my joke was too obscure for CF.

Re: TiVo
 

Sky now offer a service on their website called NEVER MISS were they notify you by email with a link to series link an upcoming series of a show and have an iPad app which when you select a show recommends similar shows , Sky worried about TIVO never LOL .

Re: TiVo
 

Non VIP; not even a TV customer and paid 149 pounds all in:

http://www.avforums.com/forums/14290213-post864.html

Re: TiVo
 

Show me a perfect selection system, and I will show you someone who is lying......:D

Rule 1 of Life - Stuff happens
Rule 2 - Don't sweat it...
Rule 3 - Change what you can, accept what you can't change, and learn to tell the difference.

;)

Re: TiVo
 

I wasn't posting about the odd new non VIP/triple XL person who got tivo, I agree, that happens. Perfect Choice was suggesting that only VIP didn't pay 40 install. I've come across several posts saying the standard price for those who have had tivo was 149 (unless they won one). I just happened on this one today so thought I'd post it as evidence.

Re: TiVo
 

Thanks for that, will check it out.

Re: TiVo
 

To be fair, Sky have offered that service for months now.

Re: TiVo
 

With this functionality on Tivo, they should be :D

http://paidcontent.co.uk/article/419...-tv-explosion/#

Hope you're enjoying all your new HD channels.

Re: TiVo
 

Yes but TIVO was launched a while back , Sky have introduced these to compete with recommendations and wishlists , and while they are acceptable and useable you still need another device unlike TIVO , although Sky do have the green button REMIND ME which is a neat easy to use function which let's you set a reminder or series link for a forthcoming show.

Re: TiVo
 

No, I mean, I'm sure Sky had that service running before VM announced TiVo.

On TiVo, you need another device to remind you when shows you want to watch live are on since reminder functionality is MIA on TiVo (and yet available on every other PVR out there). Sure, you can record that content, but depending on what content you're recording (X-Factor, Football games etc), you then have to impose on yourself a 'media-blackout' to avoid getting spoiled about what happened in the show you had to record (if you forgot it was on, a situation which wouldn't happen with reminders).

I doubt if Sky have reason to be worried, you can only get TiVo within 53% of the UK and even the majority of those within the cable network are still waiting for an installation date. More importantly, Sky own an increasing amount of content rights and use that to their advantage in any way possible - hence the pathetic restriction on not allowing Sky content to be viewed in the mini-TV window when using TiVo's EPG and the absence of certain Sky HD content on VM.

Re: TiVo
 

Any good business should be worried about competition and TIVO is a good product , as ive stated before whether the £3.00 charge could stop the masses of VM subscriber base taking TIVO who knows , maybe as said on here there maybe a free TIVO option.

Re: TiVo
 

Very doubtful it will be free as they need to make a profit.

Re: TiVo
 

Can't see how VM will have all there subscriber base in the next few years on TIVO then unless software will be downloaded to VHD boxes, I can't see to many customers liking a £3.00 charge enforced on them.

Re: TiVo
 

hello all, could someone who has a Tivo box please tell me the lenght of the box in inches as it looks a lot longer than my V+ & need too know if it will fit in the lil space i have left on my stand. cheers for any help.james.

Re: TiVo
 

the box is just shy of 15 inches wide and just over 9 inches front to back. i hope that helps :)

Re: TiVo
 

There is obviously going to be some jigging of pricing over the next few years. Maybe there will be a tivo box with less functionality at some stage?

As muppetman11 says, some people won't want to pay an extra 3 p/m if all they want is a basic PVR.
http://paidcontent.co.uk/article/419...-tv-explosion/#

Re: TiVo
 

I'm sure there will be cheaper/lower tier options as we go forward, but not for at least 12-18 months.

Re: TiVo
 

I'd agree with that. The V+ will be available as a standard PVR option for that period (?). If so, all bases are covered.

Re: TiVo
 

Thanks for that Ben.;)

Re: TiVo
 

Well i have had my tivo just over a week and got to say defo ticking the right boxes,Total result the update coming in my first week and the promised 3rd tuner.Yes there are bugs but the +`s weigh more than the -`s,Couple of annoying things keeps switching from 1080i to 720p and suggested programs only seem to record sd versions even thou the hd channel is there.I assume everyone else is having these issues and hopefully will get sorted in next update,Yes its a game changer but badly needs more hd channels now to support it.Got to be a prioty now vm

Re: TiVo
 

By using the Skip forward button. While fast forwarding, a short press of it will fast forward to the next white mark on the progress bar and a long press takes you to the last few minutes of the programme, where you can then rewind back 45 minutes using the skip back button.

Re: TiVo
 

Saw TiVo in action for the first time today at the Ideal Home Show. They have four boxes running, with two side by side. The two screens I could see had Comedy Central HD on one and 5*+1 SD on the other. HD looked great, SD about the same as my Samsung V+, although that is not a channel I would normally watch so it's hard to be more precise than that. Young lad doing the demo went through all the features with screens loading quickly, apart from a bit of a wait for some images to appear when entering the suggestions menu. He made the mistake of asking my daughter for her favourite programme when explaining the search feature, the cast list for Peppa Pig was empty! I was impressed a lot, but happier that it impressed Mrs Sminky as well. Prices quoted were £149 activation for existing customers with £3 a month extra, £199 plus £40 install and £3 a month. I didnt ask about VIP pricing as i think he was just a hired hand for the show working from a script so to speak. He also said it will be available from the 4th April.

Re: TiVo
 

Which specific HD channels do you want adding?

Re: TiVo
 

Do we know when VHD boxes will be upgraded with the TiVo software? Another question is there anyway the Samsung V+ being able to except a TiVo upgrade?

Re: TiVo
 

Not been confirmed

No

Re: TiVo
 

Sky Atlantic,Universal,Disney Xd,Disney cinematic,Cbs Action,Cbs Drama,Sky sports3+4.Would be nice

Re: TiVo
 

I think the 'would be nice' sums it up. Some are new channels which would be good to have even in SD. The others are available in SD so you're not losing out on content.

I'd elivate Sky atlantic to 'really want', but not at any cost, so VM are right to wait for a decent price in my view. I'd also like the other ITV HD channels.

But to me, tivo functionality outweighs the above missing channels if I had to choose. Quantity of content isn't always king.

Nothing wrong with wanting both though.

Re: TiVo
 

Total agree about Sky atlantic,Hopefully when it goes in the variety pack on sky a decent price will be made available.Try to avoid watching sd channels,prefare to watch hd versions.would like itv2 think 3+4 looking at content waste of time

Re: TiVo
 

I'm the same, but as I never watch anything live, the 20 hours HD recording space on V+ forces me to have some recordings in SD. Tivo will fix that problem though.

Re: TiVo
 

Aye, Tivo will be pretty essential for me when recording the HD F1 broadcasts :o

Re: TiVo
 

It's not that simple. As TiVo has never had any red button features, TiVo are working with VM and building the red button software from scratch so it will take longer to get running as it needs to be created and then tested before rolling out. Same thing that happened with the third tuner update which just went live.

Re: TiVo
 

Then why release it so early in the first place? The Red Button is an essential part of the digital TV experience, without it I wouldn't have been able to watch Chris Moyles' historic marathon record-breaking show for Radio 1. I wouldn't have been able to hear the scores for football matches I will recall for years to come. And I certainly wouldn't have been able to watch exhilirating races on F1.

If TiVo has never had red button, then VM should wait till it has to put it out. We may moan about delays, as I have just, but instead, a later release schedule should have been put out.

Re: TiVo
 

In VM's defence Tivo hasn't really been fully released as such. However once it is I agree with you that it should be fully functional, certainly BBC Red Button should at least be available but maybe it will be though. Wait and see.

F1 will certainly benefit from it.

Re: TiVo
 

I know they have to develop the software.

But it would be easy for Virgin to just add the video feeds to the EPG as a workaround. They are already there and being broadcast, they just dont appear on the EPG so the box wont see them. Once the red button software is ready, hide them again.

Re: TiVo
 

I don't agree with that. If you want the red button, you wait for it to launch on TiVo - simples really ;)

Re: TiVo
 

I dont want the red button I just want the feed until the software is developed. Its easy to make BBCRedbutton on channel 099 or similar.

Re: TiVo
 

I am afraid l disagree with you as the BBC red button should be available from launch with Tivo.

Re: TiVo
 

Are VM letting it be known publicly that BBC Red Button isn't available yet, I would guess most people would just assume that it would be.

A fair few early adopters didn't seem to be aware.

Re: TiVo
 

Yes, it should be in the sales brief.

Re: TiVo
 

Forgive my ignorance but what is the sales brief, do you mean the phone call?

Re: TiVo
 

I disagree with you!

If you want all the additional function that TiVo brings, get TiVo.

If you want red button support, the existing Virgin Media equipment has that function, so stick with that.

It depends on each individual's requirements what solution you take.

Re: TiVo
 

Red button is an essential part of UK digital broadcasting, especially BBC and Sky channels. The service is incomplete without it.

I can't say I have seen the sales blurb with it saying there is no red button support?

Re: TiVo
 

Any ideas what the BBC Red button would be available? are we talking summer time?

Re: TiVo
 

The usual answer is "coming soon"

Just like sky sports red button