Re: *All* ntl 10meg Discussion (part 2)
 

Exactly, so people shouldn't expect to be upgraded automatically.

However, if ntl are selling 10Mb to new customers in your area and it is technically available to you, then you should be able to get it. Otherwise that is discriminating against existing customers.

Re: *All* ntl 10meg Discussion (part 2)
 

Here are some answers for ya.

1) Some areas have it, some don't!!, WHY, because its nationwide cock up thats why m8, :(.

2) And the ones that do, have random results, Wales 4-5mb, Manchester up to 9mb, Hertfordshire 6-8mb. (how can this possibly be the final package.). These sound more like testing to me. Imagine how it would have gone last year when they did the last rollout that those that paid for 3mb like me for £37,99, were getting 1mb to 2mb depending on which area you lived in, Outrageous. But it wasnt like that, Not for me anyway, it's always been spot on 3mbit and never faulted for all these months.

3) If This really was the rollout and I were getting say 5mb I would be Extremley :mad:, Imagine paying Sky TV £70 per month for all the channels on a new package release , then they turn around and say that only those in certain areas will get the movies, and other areas will only get the sports until next month maybe next year,How could you possibly say that you wouldn't moan about that.

4) I spoke to CS today, and they told me Dec at the latest for the REAL deal for Everyone.

5) Just a personal note this one really, but why ,why, the hell do those that have been given the genuine 10mb connection, (although I have not actually seen proof of a constant 1.2mb per sec download as of yet for a long duration.) Do those peeps come back on here and deliberatly try to enrage those that cant have it yet. I joined because i wanted to find out more about what's going on with NTL. Not stumble into some Schoolground boasting match. If I had the 10mb Connection I would be USING it not wasting time here trying to upset people.or at least thats the way it seems.

6) And fnally, Thanks NTL, yes, Thanks for your consideration to us customers who stuck with you on the so called Platinum service of 3mb, And how you really made us feel different subscribing to your most expense broadband service by Shafting us up the anus with your fibre optic cable, when loyalty was concerned.

7) And how impressive your non existent advertising on national TV is for launching this service in competiton with wanadoo and bulldog, etc.....

8) But at least I'm still subscribed to your non existent NTL Power users forum. which I have not had a newsletter from since it was launched way back in the first quarter of last year.

Re: *All* ntl 10meg Discussion (part 2)
 

Frank: Thanks for the feedback.

The point I was trying to make is that ntl HAVE launched the 10mb product. They are offering it to ALL new customers in ALL areas (according to the cs lady I spoke to) and of course those on lower tiers can upgrade too. This is NOT a trial, it is a full rollout. But ntl's bosses have just made a complete balls-up of it. My sympathies goes out to the ntl cs people taking unnecessary or multiple calls from us customers trying to upgrade. I been in the position myself where my company informed staff of one thing, yet the reality was completey diffrent.

Re: *All* ntl 10meg Discussion (part 2)
 

CS are telling people that its still a trial despite it being available to new customers! What is going on with this company?

Re: *All* ntl 10meg Discussion (part 2)
 

That's not what I was told by ntl cs.

I think ntl cs staff should be paid blood money working for that company!

Re: *All* ntl 10meg Discussion (part 2)
 

Has anyone tried going to the actual registration pages for NTL Broadband?

It mentions nothing of a 10Mb connection for me. Only 3Mb as the top tier. So giving this 10Mb package to new customers isn't gospel.

Re: *All* ntl 10meg Discussion (part 2)
 

No, it's a staggered rollout, which is normal for all large scale IT projects like this. A nationwide cockup would be ntl's customer service and internal communication on the matter, not the rollout.
Which proves my point above.
*Sigh*. People are not boasting dude, this is a discussion forum and people are posting if they have it, and how it is performing. May I suggest you hang around for a little while before accusing people of boasting.
Haha, haven't heard about that for a long time. It was purely a damage limitation exercise, trust me. There were hundreds of unread emails in it for months afterwards, and as you well know they still have done nothing with it.

Re: *All* ntl 10meg Discussion (part 2)
 

Do you really believe that NTL would provide an upgraded service just to be nice? Get real.

It's NOT something for nothing. NTL are rolling out 10 meg because they have to, to stay competitive. If they did nothing we'd all be off to the 8 meg ADSL services that are stonking value for money.

Many customers - myself included have stayed with NTL because of the promise of upgraded speeds - their inability to communicate a simple fact like when this may happen is indicative of their lack of customer service skills, their lack of basic marketing skills and a woeful disregard for the plight of those of us that are paying £38 a month for a service that just doesn't stack up against the competition currently.

Re: *All* ntl 10meg Discussion (part 2)
 

I am in manchester and they said it was new customers only mate. :mad:

Re: *All* ntl 10meg Discussion (part 2)
 

I think the "according to the cs lady I spoke to" is the key part here ;) If it had been launched, ntl would be selling it right now on their website and there would be press releases and media promotion.

Re: *All* ntl 10meg Discussion (part 2)
 

EXACTLY

Couldn't of said it better myself.

Re: *All* ntl 10meg Discussion (part 2)
 

Shoving a commercial for their products on that waste of space NTL Channel does not count as promotion if you ask me! I have that channel blocked its a waste of bandwidth!

Re: *All* ntl 10meg Discussion (part 2)
 

Thats why I thought I'd stick this bit in.;)

Re: *All* ntl 10meg Discussion (part 2)
 

I get random results from computer to computer on my network wired or un-wired.

Why can you not appreciate the many other non ntl factors in this ...from pcs to port to software to virus's there are many things that could cause the connection to slow down.

Re: *All* ntl 10meg Discussion (part 2)
 

I've no idea why ntl haven't updated the website or issued a press release. No company would offer a trial product to new customers. That would be insane. This is a full launch, albeit in a completely incoherent way. Are there any non-broadband customers out there who can check and see if they can purchase a 1,2 or 3mb package? I would bet a penny (not 100% confident here:) ) that they can't and only will be offered a 10MB package.