Re: PVR release dates
 

:mad: Got the dreaded phone call from NTL yesterday. Apparently network problem, given know date except "it will be available in 2 weeks"!!!! Anyway still needed extra box installed so installation was for today between 1pm and 6pm. Waited until 6.30pm no engineer appears (waited until 6.30pm, got to think about the old traffic excuse!!!!) As you can imagine quite mad considering they called me less then 24hours before V+ installation. Rang customer services!! Guess what Installations have gone home, they shut at 7pm i have to call tomorrow...!!!!!:mad: :shocked: :mad: Anyone else havethis sort of problems??

Re: PVR release dates
 

I did not know about the 150 :erm: I always used the 0845....How silly. Anyway, I finally got my install appointement. i don't understand how some people phone the CS then got an install 3 or 4 days laters, they gave me mine in 3 weeks! (23rd of Feb).

Re: PVR release dates
 

Speaking to the engineer it all depends on how busy the area is. He was saying that hes been working in London for the past 2 months due to the high demand, hes back in Stoke on Trent for a week and then back off down to London. They are really short on engineers down there which will account for the longer install date.

Re: PVR release dates
 

Just called CS and have now got my V+ installation booked for the 16 Feb,
CS where very helpfull and seemed to know exactly what I was talking about, which made a very nice change from usual.

I am in the TW20 (Bromley) Area

Re: PVR release dates
 

spoke to CS seems V+ available from 20th feb in my area [poole dorset {wessex} so shall prob call back later on

Re: PVR release dates
 

In Shoreham, near Brighton. Have been ringing daily for last 9 days. Eventually, last night someone admitted it is available in my area. Made the booking for install last night, had it installed 8.20 this morning!!:)

Engineer said it was strange that not many people were booking in my area. I told him it was probably due to customer services denying it was available here yet!!

Abs

Re: PVR release dates
 

Unbeliveble!!! 95% of the people of th CS are useless!
How lucky you are, I still have 22 days to wait and I have booked on tuesday. So tell us how it is? is it good what about the picture quality in HD?

Re: PVR release dates
 

It's actually better than I was expecting after reading some posts. Changing channels could be a little quicker, but it's not too bad. Certainly much better than when I was using with a stand alone PVR. EPG is like lightning!

High Def is very good. I would probably say stunning compared to the Samsung box, but i use an external video processor anyway, so I am used to having my picture upscalled to 720/1080. I disconnected the processor (£2500 worth) to see how good the V+ box upscalled standard definition TV channels. I was extremely surprised at how well it did it, definitely an awful lot better than any SKY HD box I have personally seen.

Also got the new software on the V+ box and all of VOD as well. There is only BBC HD content in the High Definition VOD selection at the moment, but there are also menus for Ch4 HD and Bravo HD, although no content in them as yet. All other VOD content (plus more) is there as well.

Just to put the iceing on the cake, I saw in another thread about the Virgin Media VIP pack. This means I get everything I had before, plus all Sky Sports channels, plus mobile & international call plan, plus V+ box, plus second STB (Samsung), all for £1 less than I was paying before!!!:)

Abs

Re: PVR release dates
 

Had the dreaded phone call this afternoon. Was due an install tomorrow morning. Now they dont have any boxes for my area and wont have any more till 8th Feb.

As it happens my contract is also up now (Sky+ is looking tempting).

What miffed me more than anything is I am self employed and cancelled a whole mornings work. Now rebooked for the 9th in the morning. If they let me down again can I claim for loss of earnings?

If they cant supply it thats fine, I understand that, but giving less than 24 hrs notice is no good to me and cost me 6 hours work at weekend call out rates.

Rant over :)

Re: PVR release dates
 

abs, can I ask, before the V+ install, did you get your broadband via a STB or cable modem ? If it was via STB, did they install a cable modem as part of the V+ install, or does it still come though the STB ?

thanks,

Pete

Re: PVR release dates
 

I had mine via cable modem prior to install (it's 10meg). If you have the V+ installed, they will also install a separate cable modem for you. I don't believe you are able to continue using STB even if you want to (don't know why you would want to though!!)

Abs

Re: PVR release dates
 

oh - they have to install a cable modem as well ... do they charge for that or is it part of the fee ? ... also if I want to move the modem to up stairs will they run cable throughout the house to get there ( i do have a wirless connection )

Re: PVR release dates
 

No extra charge, all included. You may be lucky and get them to run the cable outside the house, they will usually take whatever route is easiest for them. Or as you have wireless, you could keep it next to/behind your new STB.

If you go for the V+ with an additional STB upstairs, they will run a cable for the upstairs anyway, so they could add a splitter and put the cable modem there.

Abs

Re: PVR release dates
 

got mine this morning at 12.30.

Took about half hour for both multiroom and setup of V+.

A pair of really entertaining installers, actually.

I'm the 3rd person in the whole of Blackburn and Burnley to get a V+ Drive as the release date is 8th.

All content is here.

Watched 8 out of 10 cats and Red Dwarf S2 Ep 6.

recorded for a few seconds during Footie Focus, but going to test the full functionality tonight with TNA.

The other STB still connects me to BB, as I said it would.

Doesn't really go well with my all silver setup, but I may just make a case/facias for it with some of that photo gloss paper with a sticky back.

Picture quality is better. No blocks, which is impressive.

Can't seem to get the right TV Letterbox etc, but will fiddle.

Got the HDMI lead and an audio cable too.

Its froze up once, and it remembered all I told it to do! lol class!

all in all, I think 9/10 on Bransons first venture into the Virgin Media life!
woohoo!

Re: PVR release dates
 

Mine's still due on the 24th Feb, my choice to go so far ahead as I needed a Saturday.

Looking forward to it...can't remember the last time an NTL Digital TV product was so eagerly anticipated in such a widespread way.