Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not looking good.

http://www.thinkbroadband.com/ping/s...20-10-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This might be a wider issue.

Seeing some packet loss on mine:

http://www.thinkbroadband.com/ping/s...20-10-2014.png

However, this is our leased line in work:

[img]Download Failed (1)[/img]

That's not on Virgin, but it's a bit coincidental. Could be nothing, could be something.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

In W5 London here and something similarly nefarious looks like it's happened this evening...

http://www.thinkbroadband.com/ping/s...20-10-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That's a pretty rubbish leased line in the evenings...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That weird....thing...isn't normally there.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Service seems ropey again this evening, or is it just me? Only 45Mbps.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

A power reset got it back to 152Mbps but this doesn't look stable to me.

https://www.cableforum.co.uk/images/...2014/10/11.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

There's alot of jitter there. I wouldn't be happy with that.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Been running poorly for me since Virgin swapped me to the Superhub2AC yesterday.

Time to dig out my own router again and go back to modem mode I think.

http://www.thinkbroadband.com/ping/s...23-10-2014.png

This was with my own router on the SH2 in modem mode before yesterday.

http://www.thinkbroadband.com/ping/s...03-09-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

So I noticed a little dip on my graph last night from 1am to 5am:

http://www.thinkbroadband.com/ping/s...23-10-2014.png

And I also noticed the same dip on a (non-virgin) leased line:

http://www.thinkbroadband.com/ping/s...23-10-2014.png

Anyone got any thoughts on what would do that? Guessing it's a routing thing?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...23-10-2014.png

Got the same here Kush,

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Nothing here.

http://www.thinkbroadband.com/ping/s...23-10-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Heh, got the opposite on BT, a slight blip and then a latency increase for a few hours:
https://www.cableforum.co.uk/images/local/2014/10/8.png
https://www.cableforum.co.uk/images/...2015/05/20.png

---------- Post added at 13:51 ---------- Previous post was at 13:50 ----------

[Edit] Craigy's VM seemed to have the upward blip as well:
https://www.cableforum.co.uk/images/local/2014/10/9.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mine seems much better over the past few days.

http://www.thinkbroadband.com/ping/s...01-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

just started mine last night

I assume this is ok ??

https://www.cableforum.co.uk/images/...2014/11/68.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Depends on your experiences. It's OK if you're browsing casually but prolly not perfect for real time gaming due to the maximum latency variations (blue).

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I've found rebooting my SH1 every couple of weeks helps (don't know why it should, but it does).

I rebooted around two hours ago.

http://www.thinkbroadband.com/ping/m...b87bad05c0.png

This is it three weeks ago...

http://www.thinkbroadband.com/ping/m...10-10-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looking bad tonight:

http://www.thinkbroadband.com/ping/s...02-11-2014.png

https://www.cableforum.co.uk/images/...2014/11/61.png

http://www.thinkbroadband.com/speedt...4987923836.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not as bad as mine did two years ago:

https://www.cableforum.co.uk/images/...2014/11/59.png

(Oh my, it's been two years already?)

---------- Post added at 22:00 ---------- Previous post was at 21:57 ----------

On the other hand even that doesn't compare to this poor guy:

http://qasdfdsaq.com/ping/5d664402b6...1 12-11-20.png

Or this one:

https://www.cableforum.co.uk/images/...2014/11/60.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Makes me feel much better, thanks

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hi guys, Here is a shot of my BT Infinity 80/20 at the moment. http://www.thinkbroadband.com/ping/s...06-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Damn you, even I'm jealous.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Here's ours from the last few hours, I only set it up yesterday:

http://www.thinkbroadband.com/ping/s...07-11-2014.png

Interestingly the small rise at 3:30pm was when I turned the PC off. The later rise was when we were streaming HD content off youtube on the smart TV.

Probably caning the SH1. :D

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yep. http://www.cableforum.co.uk/board/at...1&d=1416047831

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yes i also have the red lines and bump like the images above.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I have the same, I'm in the FK1 area of Scotland

http://www.thinkbroadband.com/ping/s...15-11-2014.png

---------- Post added at 10:49 ---------- Previous post was at 10:49 ----------

the first red line about 3pm was me switching off the hub and restarting.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Me too. CV3

http://www.thinkbroadband.com/ping/s...15-11-2014.png

Ping 92ms. Down Speed 43Mb. Up Speed 11Mb. (Rounded)

Not fixed with manual reboot.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...15-11-2014.png

Me too PA4 area.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same down here on the south coast. Somethings definitely amiss.

http://www.thinkbroadband.com/ping/s...15-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Happening in Abingdon as well

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

RG41 Berkshire

http://www.thinkbroadband.com/ping/s...15-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Speedtest to VM Luton giving full speed down and ping of 14. Speedtest to London Namesco giving ping of 100 and download of 7Mbits but upload OK at 12Mbits.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Problem solved, kinda. Ha Ha. I've just been onto CS, ( Banglore lol), and explained the issue and that numerous others across the country from Scotland down to London are having the same issue. Robot-like time after time, he declared "There is no issue or fault on your local line."

He directed me to go into modem mode and reconnect. He did this for me remotely and with a hard reboot, whilst I swapped my cables around. This worked. I am now onto <12ms ping and back up to 160Mb download speed. (Modem only mode) I asked him if that was the solution, to change mode and back again with a hard reboot, for all the many people on the forum and the people not on the forum who were having the same problem. "Yes", was his reply. I asked him if he acknowledged that there must have been a national fault overnight that has left many users with misconfigured systems. "There is no issue or fault on your local line." "There is no issue or fault on your local line." "There is no issue or fault on your local line." Click. Buzz. Click. "There is no issue or fault on your local line."

Just a quick question. Is it only those in modem only mode getting the problem or is it others too?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm in router mode and having the problem.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

In that case do a hard reboot and let us know what happens.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Apart from a touch of peak time congestion that's very good.

http://www.thinkbroadband.com/ping/s...15-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Rebooted, still the same.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No change here either.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I did a reboot and still getting the same thing.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

So guys, what is it about switching into router mode and back again that did the trick for me?

https://www.cableforum.co.uk/images/...2014/11/34.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yep same here:

http://www.thinkbroadband.com/ping/s...15-11-2014.png

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 27 ms 8 ms 6 ms cpc13-telf11-2-0-gw.wolv.cable.virginm.net [77.98.26.1]
3 6 ms 8 ms 6 ms wolv-core-2a-ae8-615.network.virginmedia.net [80.3.159.101]
4 10 ms 10 ms 16 ms manc-bb-1c-ae12-0.network.virginmedia.net [213.105.159.141]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 12 ms 14 ms 21 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254.42.130]
9 100 ms 117 ms 95 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
10 25 ms 17 ms 18 ms linx-gw1.thn.ncuk.net [195.66.224.240]
11 98 ms 96 ms 100 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
12 104 ms 102 ms 100 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
13 105 ms 103 ms 103 ms www.thinkbroadband.com [80.249.99.130]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Best guess you changed IP address and ended up in a non-hosed IP range. The issue will be due to dodgy routing.

Looking at Jon's post there's at very least a problem with the return path from Think Broadband, and it looks like the routing is asymmetrical which isn't necessarily a problem in its own right but can be.

Either way your rebooting anything on your side unless it changed your IP would have zero impact as the fault is way deeper into the network.

It is alarming how frequently Virgin seem to be having these issues. Either they have some staff who aren't entirely competent with what they are doing or some routers with some dodgy software running on them that keeps breaking whenever they are looked at the wrong way.

EDIT: Looking at that traceroute best guess is that there are far too many VM customers using one of the links on the network as a return path. Could also be that a single router on the network is in strife and packets usually multipath through it and other locations on their way back from the Internet either can't use it so are concentrated elsewhere causing congestion or all packets going through that one router are slow while other paths are okay.

EDIT2: Network bods:

6 11 ms 57 ms 11 ms 195.66.236.23
7 11 ms 11 ms 12 ms popl-bb-1c-ae9-0.network.virginmedia.net [213.105.159.118]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 15 ms 33 ms 15 ms brhm-bb-1b-ae0-0.network.virginmedia.net [62.254.42.106]
12 20 ms 16 ms 16 ms wolv-core-2b-ae0-0.network.virginmedia.net [213.105.159.146]
13 19 ms 19 ms 53 ms cpc13-telf11-2-0-gw.wolv.cable.virginm.net [77.98.26.1]

Doesn't that look like an MPLS path where they forgot to not increment TTL?

That's new - wonder if they were making changes on the core which went pearshaped?

Meh, all conjecture, could be a whole bunch of things. Looking at the blips in some people's TBB graphs looks like some planned work went wrong overnight. No idea why they'd be doing planned work on a Friday night / Saturday morning. Madness.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

:(

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Lincoln LN6

https://www.cableforum.co.uk/images/...2014/11/36.png


Trace route to bbc.co.uk

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Owner>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms routerlogin.net [192.168.0.1]
2 16 ms 13 ms 8 ms 10.159.144.1
3 13 ms 11 ms 12 ms nott-core-2b-xe-1132-0.network.virginmedia.net [62.255.231.69]
4 * * * Request timed out.
5 15 ms 15 ms 17 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254.42.130]
6 103 ms 103 ms 104 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
7 108 ms 109 ms 110 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 * * * Request timed out.
9 * * * Request timed out.
10 107 ms 20 ms 17 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 17 ms 17 ms 18 ms 132.185.255.149
12 17 ms 17 ms 17 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

C:\Users\Owner>


Speedtest to London Namesco

https://www.cableforum.co.uk/images/...2014/11/37.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My IP is the same.

Although my up/down speed stats are back to normal, my TBB graph is still showing very high latency. My ping is usually 9ms . To speedtestnet it is 12ms today. BBC is 101ms! TBB 102ms . A trace showed longest delays at the ncuk.net stage.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

There is no issue or fault on your local line.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ah okay - broken to some destinations not others. Unless you are using a different speed tester post-reboot no idea why that would've improved things, issue is a way away from your kit.

Incidentally although you probably knew NCUK is fine.

Tracing route to nrth-bb-1b-ae7-0.network.virginmedia.net [62.253.174.17]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 11 ms 11 ms lo0.11.central11.pcl-bng01.plus.net [195.166.130.139]
4 11 ms 11 ms 11 ms irb.11.PCL-CR01.plus.net [84.93.249.97]
5 11 ms 26 ms 11 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 12 ms 23 ms 12 ms 195.66.225.103
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 16 ms 23 ms 17 ms nrth-bb-1b-ae7-0.network.virginmedia.net [62.253.174.17]

Pinging tbbmeter.thinkbroadband.com [80.249.99.132] with 32 bytes of data:
Reply from 80.249.99.132: bytes=32 time=13ms TTL=122
Reply from 80.249.99.132: bytes=32 time=11ms TTL=122
Reply from 80.249.99.132: bytes=32 time=12ms TTL=122
Reply from 80.249.99.132: bytes=32 time=13ms TTL=122

Ping statistics for 80.249.99.132:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 13ms, Average = 12ms

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm getting those similar results on Speedtest but still have the same problem

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ip changed :(

https://www.cableforum.co.uk/images/...2014/11/35.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Try going outside of Virgin Media network, as I tried with Namesco in London, where the problem appears to be.
In VM network I can get full speed, outside, I can't

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Dunno if they've changed it for new users but my pings come from pingbox1.thinkbroadband.com. Which is still fine. VM problems again.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Virgin speedtest:

https://www.cableforum.co.uk/images/...2014/11/31.png

Namesco Speedtest:

https://www.cableforum.co.uk/images/...2014/11/32.png

Graph:

https://www.cableforum.co.uk/images/...2014/11/33.png

High pings from pingbox

Pinging pingbox1.thinkbroadband.com [80.249.99.164] with 32 bytes of data:
Reply from 80.249.99.164: bytes=32 time=102ms TTL=56
Reply from 80.249.99.164: bytes=32 time=107ms TTL=56
Reply from 80.249.99.164: bytes=32 time=104ms TTL=56
Reply from 80.249.99.164: bytes=32 time=108ms TTL=56

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...15-11-2014.png

Cardiff CF14

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks.

From my dodgy Chinese router directly:

Pinging pingbox1.thinkbroadband.com [80.249.99.164] with 64 bytes of data:

Reply from 80.249.99.164: bytes=64 time=11 TTL=58 seq=1
Reply from 80.249.99.164: bytes=64 time=11 TTL=58 seq=2
Reply from 80.249.99.164: bytes=64 time=10 TTL=58 seq=3
Reply from 80.249.99.164: bytes=64 time=11 TTL=58 seq=4

Ping statistics for pingbox1.thinkbroadband.com
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milliseconds:
Minimum = 10, Maximum = 11, Average = 10

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Virgin claiming there is not a problem

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks to me like it's definitely Virgin's problem:

https://www.cableforum.co.uk/images/...2014/11/30.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The VM Community forum has a thread about this and James W (Community Lead - Help & Support Forum Team) stated at 17:40pm
"I'm sorry to see that this is occurring: I've escalated it to our broadband support teams a while ago for investigation, and am waiting for an update.

I'll update when I do get that information through."

and gave this update at 21:09pm
"I assure you we do have our networking teams available 24 hours a day, 7 days a week.

This is being looked into, but I've no updates to share at the moment, I'm sorry.

Hopefully it won't be too much longer, but thank you for your patience so far. "

http://community.virginmedia.com/t5/...508163/page/16

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

some stated earlier on the VM forum

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It's also not in the status pages on Virgin site.....

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not quite the same thing.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks like a sharp return to normal service.

[img]Download Failed (1)[/img]

I hope we are honoured with a proper explanation from VM.

Edit.............................................. ..........................

Despite the improved graph, and another modem reboot, I am only getting 100Mb download now.

Edit.............................................. .................................................. .....

Did a return to factory settings and then back to modem only mode. Now getting full speed, (160Mb), and ping of 11ms.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

seems to have been sorted

https://www.cableforum.co.uk/images/...2014/11/29.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yup, looking much better here:

http://www.thinkbroadband.com/ping/s...15-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not stated on the VM forum by VM.

Instead, please see http://community.virginmedia.com/t5/...2550087#M14654

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Read this statement at the VM community forum:

http://community.virginmedia.com/t5/...508163/page/18

A faulty server is their explanation. That must have been one very important server to have affected every corner of the country!

https://www.cableforum.co.uk/images/...2014/11/27.png


https://www.cableforum.co.uk/images/...2014/11/28.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yep i had the same to....

http://www.thinkbroadband.com/ping/s...16-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Unless that 'server' was performing traffic interception, inspection, throttling, or shaping it should have had nothing to do with this.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hm! A lot depends on what one means by a server. Could be DNS, problem with a server ( gateway between networks?) or whatever. I believe its just to confuse one by saying server. The big question is why did it take so long to find out? Of course it was a weekend !

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Fixed here too about the same time as other peeps.

http://www.thinkbroadband.com/ping/s...16-11-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No it couldn't

We don't normally call those 'servers'

Compared to the 2-3 weeks it took last time?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Makes me wonder what single server (rather than router) could cause so many problems, unless it is the censorship filter server again.

Envious of all these interesting graphs. Since leaving VM almost 2 years ago mine has been consistently flat every day without fail :P

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Censorship server still shouldn't be messing with ICMP...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It's nothing to do with the IWF / censorship filter.

The censorship kit isn't a single server for obvious reasons, it's a cluster.

Suspect they're trying to keep it simple by referring to a router as a 'server'.

Only other alternative is that a piece of Allot kit broke, though they shouldn't be wasting that thing's CPU time with ICMP.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Another reboot in the small hours. I'm not sure why.

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I also have this at the same time.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I have the same.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I had the same TBB glitch but there was no reboot.

I suspect that Roughie didn't have a reboot either.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yet another glitch in the routing between VM and TBB it seems.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The system is as solid as ever, it would seem.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What kind of TBB glitch shows up like that?

There goes another?

http://www.thinkbroadband.com/ping/s...20-11-2014.png



Does the Superhub Log show us anything significant?


Super Hub
Sign In
Network Log

home
Router Status
Network Log

Network Log First Time Last Time Priority Error Number Description
20/11/2014 18:36:32 GMT 20/11/2014 18:36:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2014 18:36:32 GMT 20/11/2014 18:36:32 GMT Critical (3) 82000700 Unicast Ranging Received Abort Response - initializing MAC
20/11/2014 18:36:31 GMT 20/11/2014 18:36:31 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2014 18:36:31 GMT 20/11/2014 18:36:31 GMT Critical (3) 82000700 Unicast Ranging Received Abort Response - initializing MAC
20/11/2014 18:36:30 GMT 20/11/2014 18:36:30 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2014 18:36:30 GMT 20/11/2014 18:36:30 GMT Critical (3) 82000700 Unicast Ranging Received Abort Response - initializing MAC
20/11/2014 18:36:29 GMT 20/11/2014 18:36:29 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2014 18:36:29 GMT 20/11/2014 18:36:29 GMT Critical (3) 82000700 Unicast Ranging Received Abort Response - initializing MAC
20/11/2014 18:36:28 GMT 20/11/2014 18:36:28 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2014 18:36:28 GMT 20/11/2014 18:36:28 GMT Critical (3) 82000700 Unicast Ranging Received Abort Response - initializing MAC
20/11/2014 18:36:27 GMT 20/11/2014 18:36:27 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2014 18:36:27 GMT 20/11/2014 18:36:27 GMT Critical (3) 82000700 Unicast Ranging Received Abort Response - initializing MAC
20/11/2014 18:36:26 GMT 20/11/2014 18:36:26 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2014 18:36:26 GMT 20/11/2014 18:36:26 GMT Critical (3) 82000700 Unicast Ranging Received Abort Response - initializing MAC
20/11/2014 18:36:25 GMT 20/11/2014 18:36:25 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2014 18:36:25 GMT 20/11/2014 18:36:25 GMT Critical (3) 82000700 Unicast Ranging Received Abort Response - initializing MAC
20/11/2014 18:36:24 GMT 20/11/2014 18:36:24 GMT Warning (5) 85010200 TCS Partial Service
20/11/2014 18:36:24 GMT 20/11/2014 18:36:24 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/11/2014 18:36:24 GMT 20/11/2014 18:36:24 GMT Critical (3) 82000700 Unicast Ranging Received Abort Response - initializing MAC
20/11/2014 18:36:23 GMT 20/11/2014 18:36:23 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out



© 2010 Virgin Media. All rights reserved.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Roughie

Do always post the upstream/downstream levels when posting the network log.

In your case today, your TBB graph would seem to be unique to you and not a TBB glitch because, for example and unlike the previous time, I don't have the same "glitch" as you.

Anyway, you log shows a problem in the upstream - like you only have a partial upstream service. Hence the need to see the stats that fo with the network log.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

As stated above, glitches with routing between VM and TBB.

---------- Post added at 23:57 ---------- Previous post was at 23:56 ----------

Indeed, nor do most other people.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Seph. It's so damn hard to present the copied stats from the SH2 GUI. I always duck the challenge. Is there an easy way of doing it? HTML doesn't seem to work here. Code tag doesn't help; not so far anyway.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The easy way of doing it, Roughie, is a simple copy & paste. If the formatting doesn't work out, no worries. The info will be there. Don't forget to repost the network log to keep everything contemporaneous.

Stats awaited!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Here goes. Hopefully this data is still relevant to the conditions existing at the time of the glitch.

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 2 N/A N/A 1
Frequency (Hz) 39400000 N/A N/A 46200000
Ranging Status Aborted N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 41.00 N/A N/A 42.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 13 0 0 0
T4 Timeouts 0 0 0 0

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 109 105 106 107 108 110 111 112
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 7.75 8.43 8.47 8.30 8.09 7.46 7.28 7.10
RxMER (dB) 39.40 39.40 39.40 39.40 39.85 39.85 39.85 39.40
Pre RS Errors 372 332 303 279 307 299 288 305
Post RS Errors 295 284 300 277 299 298 278 303

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Interesting.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Or just turning it off and back on again.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Indeed. Though it is a SH2 so shouldn't need doing.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What again? I've done quite a few manual reboots this last few weeks to restore my connection. Looks like a pattern.

---------- Post added at 22:25 ---------- Previous post was at 21:50 ----------

I have posted the issue on the community forum.

http://community.virginmedia.com/t5/...t/td-p/2553969

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well one lost channel (upstream or downstream) at any random point isn't a huge issue and is fixed by a reboot. Permanently broken channels or repeated failures can indicate an underlying issue, but that particular symptom as a one-off doesn't really mean much.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Given the repeated need to reboot manually I am expecting there to be an underlying problem. I'll give a few days.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Possibly, but as you've only posted those stats once, it's impossible to say if that one-off issue is causing your repeated problems.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Naturally. I am sure that further stats will be provided if the problem persists.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

had serious high latency in the last few hours

http://www.thinkbroadband.com/speedt...8816842385.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

160Mbps download, 1.3Mbps upload, that's a new low, even for VM!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I guess the upstream test is a single stream; not getting 160Mb out of a 1.3Mb upload any time soon.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I rebooted my hub and this is the results today

https://www.cableforum.co.uk/images/...2014/11/14.png