Originally Posted by dunno (Post 34550209)

thats what i thought so i have just done a quick reboot of the modem and it still reads the same

Originally Posted by foreverwar (Post 34549819)

Strange - I will be paying the same for 10Mb as I am currently for 4Mb; seems like a free upgrade to me (which is completely different, imho, from part of the revenue from my payments being used for network repairs and maintenance :dozey:). I don't remember any of my other utility suppliers giving me extra electricity/gas/water for the same price as I was paying.

Originally Posted by dunno (Post 34550200)

i think i have been upgraded here in portsmouth my modem config now says

Cable Modem Operation ConfigurationNetwork Access : AllowedMaximum Downstream Data Rate : 20480000Maximum Upstream Data Rate : 768000Maximum Upstream Channel Burst : 1600Maximum Number of CPEs : 1Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Originally Posted by dunno (Post 34550218)

okay done that it came back as

Download Speed: 5075 kbps (634.4 KB/sec ) Upload Speed: 735 kbps (91.9 KB/sec )

Originally Posted by ShineGet (Post 34550260)

i'm in gosport and still on 4mb.
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000

Originally Posted by lightwind (Post 34545499)

I'm in Nottingham (NG9) and I'm still only getting 3.7Mbps. I've done all the modem reboots etc, but still no change. The "Even Faster Page" on VM's site states that the only areas which are still "TBC" in Nottingham are Chesterfield and Grimsby.

Does this mean that I should have been upgraded now, or is NG9 part of an area which is not classed as Nottingham?

Originally Posted by lightwind (Post 34550893)

UPDATE: Following an email to VM last week, they replied to say that my modem needed upgrading. They scheduled an engineer to come out on Monday 12th May - which he did. The problem apparently is the modem - I had an Ambit ntl:Home 120, but this has now been replaced FOC with a modem which can deliver the increased speeds.

And I'm now upgraded to 10Mb! :)

Last night at peak time around 8pm I was getting downloads of c 8500Kb/s. Pretty damn good I'd say. The engineer said he was replacing quite a lot of these modems every day.

Originally Posted by dunno (Post 34550696)

well then thats virgins problem i aint complaning though

Originally Posted by foreverwar (Post 34549819)

Strange - I will be paying the same for 10Mb as I am currently for 4Mb; seems like a free upgrade to me (which is completely different, imho, from part of the revenue from my payments being used for network repairs and maintenance :dozey:). I don't remember any of my other utility suppliers giving me extra electricity/gas/water for the same price as I was paying.

Originally Posted by lightwind (Post 34551817)

Did several speed tests this morning at 9:10am - not exactly a peak time, and they all average about 3800kbps, with one exception of up to 6011kbps.

Any ideas on what is going on - other than the typically poor service we seem to get from VM.

Originally Posted by ceedee (Post 34551875)

Many web speed testers are inaccurate -- try downloading multiple files at the same time? (There's a fuller explanation and lots more useful information on Annie's Broadband FAQ.)

Originally Posted by unicus (Post 34551124)

Strange logic.
To clarify a little (well maybe) I personally have what I consider a below average deal with VM for 4Mb and, hopefully, I'll have an above average deal when I get 10Mb - I'll still be paying them even if it is the same price, so where is the free bit? If VM instead of raising the speed they had dropped the price for 4Mb where would the free bit be in that deal? VM really don't have any choice in upgrading - it's the nature of their business.

Just a thought, if the price had increased in line with access speed then for 10 Mb I'd be paying nearly 700 times the price I paid when I first access the net :shocked: It's a good job the network speed/price system doesn't work that way rather more exponentially (Moore's Law, Butter's Law).