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Re: Coming Soon to Virgin TV (2013) Vol. 3.
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I say well done, management can only weed out rougue employees (who have the capacity to spoil things for everybody else) if people take the time to alert them to poor service, inappropriate remarks, bad attitude etc. Absolutely spot on.[/QUOTE] As previously posted after phoning retentions saved £25 a month |
Re: Coming Soon to Virgin TV (2013) Vol. 3.
tbf, we are assuming what is being reported of the conversation is verbatim/accurate, rather than a one-sided view of a conversation which did not result in the outcome the caller desired.
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This....:tu: |
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It seems the headlines from the Liberty Global results are a loss, and growth for Virgin Media has stalled. It must be more vital than ever to prevent churn.
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As suggested I emailed the ceo's office to complain about the lack of Sky Atlantic and BT Sports and also the lack of communication to customers. I got a quick email reply, and then a phone call about three hours later. I have seen it suggested that the talks between BT/Sky had been broken off but the lady I spoke to said this was not the case, and that they were quite confident of getting the channels but obviously could not say when. She said that as soon as an agreement was reached it would be immediately relayed to all customers. It sounded hopeful, but then it could be a bit of wishful thinking trying to maintain their customer base.
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It must have been some bs,I was on the phone with them for over a hour and half |
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Morning everyone. What's the scoop this morning?
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---------- Post added at 11:19 ---------- Previous post was at 11:16 ---------- Anyone like me new avatar,thought I show vm my support lol |
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Still waiting to hear back from Virgin, sent the account number to them last night and all gone quiet since. Do they work over the weekend or should I expect nothing until Monday.
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Why can't VM just call me and say "you can have BT sports but you'll need to pay an extra 3 quid for our new XL package" and i'll happily agree....
thats what i dreamt happened last night anyway.. |
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I'm amazed the amount of people jumping ship to sky, all over a second rate sports channel
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rare in wales, (sorry my welsh friends, only joking :D) |
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I wrote and complained to the CEO Office as well - not because I'm a keen sports fan - I don't have any sports packages, but the principle of failing to cut a deal with BT AND Sky Atlantic is the bottom line here - just shows a lack of desire to compete for what people want - I do want Sky Atlantic, I'm not going to die if we don't get it, but at some point there'll be something out there I want and basically I won't be able to rely on my supplier getting it for me.
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haha yes i do have disturbing dreams to be honest
whats everyone emailing to the CEO office? Is it achieving anything? |
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Morning muppetman11 have you heard the news we have Sesame Street !!!!!!!!!
And it ain't coming soon its actually already on !!!! |
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Cheers Howard, I'm hoping they actually read the positives I put into the email and not just assumed that I was moaning about everything.
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I am the yellow bird, though not as big (size isn't everything, honest, it ain't :D) |
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No wonder BT are holding out with Virgin.
They are certainly not getting their way with Sky, so were getting all the flack. "....Ofcom rejected its attempt to force a wholesale deal before the start of the Premier League season.... The decision means subscribers to BT’s YouView packages will not be able to watch the majority of live televised football for the foreseeable future. BT had applied to the regulator to use its interim powers to force a deal before the first matches on 17 August, arguing BSkyB was abusing its dominance of the market to damage a rival. Ofcom has not rejected the complaint outright, but said today it does not believe BT will be damaged enough to justify emergency action. It said it will not make a full decision for months and potentially not until next year....." http://www.telegraph.co.uk/finance/n...sale-deal.html |
Re: Coming Soon to Virgin TV (2013) Vol. 3.
been comparing the xl only channels on the latest VM channel guide and there are 62 channels exclusive to XL
of which 41 are +1's or HD variants of channels on lower packages |
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can't all be food channels (i hope) :D |
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Liverpool TV Motors TV CBS Reality CBS Drama Horror Channel FOX Comedy Central Extra Disney XD Disney Channel Disney Junior Nick Jnr 2 Discovery Travel & Living Discovery Turbo National Geographic Wild National Geographic History Crime & Investigation Network Bio MTV Rocks MTV Dance TV5 Of the 21 channels 4 are for kids and 1 is a foreign channel. If you are not fussed about HD, it certainly would be worth while considering dropping down to the L package and saving some money. You need to ask yourself how many of the above channels you've ever watched, and can you live without them. Got to admit however as a fan of factual programming the loss of National Geographic and the History Channel would be difficult however still plenty of excellent factual channels in the L package: Yesterday Eden Discovery Channel Animal Plant Discovery History Discovery Science History 2 ID |
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Can't remember, don't tend to watch it much (too much to see as is) |
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Aye fox and comedy centra extra are good channels tho. I enjoy the odd episode of family guy and american dad.
Is it worthwhile speaking to retentions at the moment?? im out of contract and currently on medium broadband and XL tv. Could be worth trying to get VIP for a few more quid and a new contract? |
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Might not be worth it, I saw on Twitter someone say they called Virgin yesterday afternoon and they were told fine, leave and go to SKY. Depends on who you get and what sort of day they've had I suppose.
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I could be wrong (apologies if so) but from your earlier posts regarding your conversation with the CEO's office, it seems as if a deal is going to happen; the information you got was enough to make you stay rather than switch to Sky, which at the time, you were on the verge of doing. But given that other people are moving to Sky, which surely the CEO's office know about and should be concerned about, what is the hold up? Did they give you an explanation or a hint of what it is? It seems strange that VM CEO's office could persuade you to stay, whilst seeing other customers defecting to Sky. Something doesn't add up. |
Re: Coming Soon to Virgin TV (2013) Vol. 3.
I think retentions were really surprised when I phoned up and said I wanted to cancel Broadband and Phone but keep TV. I was going to go the full hog but I have tried to find out how much it would cost to get Sky installed in my flat and have just gone round in circles.
The communal dish installer tell me to phone my management company because I don't actually have the satellite points installed in my flat, however the management company say I need to contact the installers as its nothing to do with them they just agreed to the dish being installed. In the end I just decided to keep TV with VM. I did ask about Sky Atlantic and was told that BT Sports is their priority at the moment. |
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BT are prepared to risk not having SKY Sports on their YouView platform in order to avoid wholesaling BT Sports to SKY. If BT are prepared to weaken themselves to try and weaken SKY who knows what they are prepared to do to try and weaken Virgin. Still no carriage deals agreed with any UK TV platform to carry BT Sports. |
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I have been trying all afternoon to get through to cancel. On 2 separate occasions waited over 20 minutes before i gave up.
Does anybody know how long it takes VM cancellations to answer the calls? Of course i am not going to cancel just want a bill reduction Oh and Discovery Travel and Living is not on XL as it closed a few months back when TLC launched, I find it off that History 2 is on L when History is only on XL. Does anybody know what happened to the suggestion that Spotify was going to be bundled in with XL? |
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It could take you quite a while to get through as they have less staff manning the phones generally over the weekend.
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Not posted for ages, but just emailed the ceo, and got a speedy response from the team, that didn`t overtly seem like a cut and paste job. So shall see what happens, when they get back to me.
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Just like I said :) (and was told by everyone I was wrong) :) |
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No one told me I was leaving. I must try to keep up... |
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"loads and loads"..your source is what? Do you work on their helpdesk? Do you have so many friends who are Virgin customers that you can say this with authority? wait..you don't work...and now I have to question whether you have friends..and no..a split personality doesn't count as friends :D |
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---------- Post added at 15:16 ---------- Previous post was at 15:14 ---------- Have enough friends also. I was at a wedding all day yesterday, and only got in at 3am. which is why i wasn't on here :) |
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Facts: 1) Virgin Media twitter feed is full of said messages i mentioned, and you said is questionable source. Source = credible. There in black and white for anybody with a modem to see (so about 3 billion people). 2) Fact 2) Loads and Loads of sports fans, of which there are loads, are leaving virgin media. Source - all of the internet, all over twitter, and even on this forum (see thread). prior admission from Virgin rep "underestimated the demand for BT Sport." 3) Fact 3) plenty of friends, wedding all day yesterday 4) Fact 4) cracking jokes to engineer your exit from another situation you have lost. :D anyway, enough of that. Any updates today? any latest rumours for Saturday. I need to sport out my sports package for the new season. Need to know what I'm doing about it and what channels i am buying from what. A problem that I share with millions of people who love sport, and are persecuted for caring about sport. |
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Sorry but i take issue with your "facts"
Fact 1) what one person says on twitter doesn't make it fact that is hearsay Fact 2) subscriptions are up based on confirmed figures, whilst true to say many are leaving many more are joining Fact 3) good for you but fail to see the relevance or the need to tell us on this thread Fact 4) what exit? It does feel you are purposely stirring but then claim to be the victim, I do sense much anger and trouble within you and if you do feel such issues there are plenty of government sites that can offer counciling and guidance for free and I will happily point you in the right direction |
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Fact 1, not a fact. I said you were a questionable person. To be very clear, a person full of bile that suits the gutter more than the pavement. i apologise I was not clear enough for you. i base that on the comments you have made in other posts, oh, and that is what you call "a fact" Fact 2, not a fact. Perhaps you need to understand what a source is, there is no verification. I asked whether you were privy to the helpdesk (obviously not) therefore it can not be fact. Fact 3, not a fact. attending a wedding is no proof of friendship, and for you to say that means you haven't been to many weddings, (ask some who have married at them) Fact 4. Woahh..almost right but no cigar. Humour was the intent, but not for your benefit. More for mine :D Opps, and now..education mode off :) |
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Your logic regarding the thousands of upon thousands of reports, and tweet of people wanting to leave Virgin because they haven't got BT Sports is on the same lines of, "I have never been to the Moon, so I cannot say for sure if it exists" You have just put it to me that because none of us work for Virgin call centre none of us are allowed to gauge that people want to leave. Despite all the scores and scores of evidence in black and white available to us, it isn't true? the call centre is snowed under with calls and there are tons of reports of people struggling to get through. But because none of us work there, it is a questionable source to suggest so? Admit you are wrong basically. You are just messing about. Not got a leg to stand on and you know it. Also how would I get an invited to a friends wedding and spend all day and night there if i had no friends. :confused: What is your source on me gate crashing it? You accused me of making up people wanting to leave virgin, but you just made that up. I have proof that you are a questionable source. You don't know me for a start, and have never met me, which automatically makes you a questionable source and a liar. Where's you have no proof that I am. Loads of people are leaving and want to leave Virgin, I have the proof on twitter, forums, articles and comments sections all over the web. It is a fact. It is a proven fact, there is black and white and admission from Virgin staff. Whereas you have no proof of yours. I'm glad humour was for you, because it wasn't funny. |
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Oh he's back. Thought yesterday's peace was too good to last
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I have to doubt that is true...apart from the point that i suspect you can't count beyond 20 (I am presuming you are using feet and hands), i am guessing you are not counting all the posts, but speculating again. Yet you call that "fact". I said, how do you know they are leaving..you did not put it as speculation (look it up for meaning), you stated it as fact. "tons of reports"..ahh, exaggeration again. I would be happy to trade wit with you..but i suspect I will be short changed by half. |
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Make of it what you will but I have been around a few other forums and the same message seems to be coming over from VirginMedia customer service:
"We have definitely got BT Sports. We had to hold out the longest to get the best deal and should be no price change for those on top tier packages. Official announcement confirming this expected by the end of next week" |
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yawn this isn't going anywhere so i'm just gonna notch this down as another victory for me and be done with it. you are going around in circles looking for a stick to beat me with that isn't there, but you're searching. the crux of the point i made is correct and has been proven correct. it now seems to have degenerated into words i use to throwaway effect, like loads, or tons. obviously i don't mean these to be taken literally. that doesn't take away from the fact that what I said all along was proven true. the lack of BT Sport will make many people leave Virgin. this has proven to be true and there are numerous credible sources to back that up, and scores of it all over the internet. you know it as well :D so it's a waste of time trying to convince you of something you and evvvvvveeerrrryyyyyybody already knows :D |
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tell Colin too that. let's not forget he stated it all, afterall. i don't want to get the blame (again) |
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I chalk that down to the old adage, about 1,000 monkeys, keyboards and Shakespeare. |
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---------- Post added at 16:19 ---------- Previous post was at 16:15 ---------- Latest off Virgin twitter - @DQuick96 We'd be very sorry to see you go, especially as you don't know what's round the corner ;) ^JM sounds promising. seen quite a few like this. but at this point you wonder if they're just doing stuff like this to stop as many people leaving as possible and get an extra month or two from the bill payer, and also stop them getting any of the good BT/Sky deals on offer before they end. which has been suggested. loads and loads of people have left or want to leave, so they have to do something. let's see. |
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