Re: Virgin Media to Double Broadband Speed
Quote:
Originally Posted by Chrysalis
(Post 35360968)
Visibly that doesnt seem to be the case, having tickets closed without resolution is still happening to various people. Do they count areas with utilisation just below the thresholds as high eg.?
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I can't speak for every individual ticket and I haven't worked for the company for over 6 months now, but about February/march last year there was a noticeable jump in high-utilisation tickets actually getting fixed and that trend continued until I left.
EDIT: The high-utilisation was counted differently between DOCSIS1 and DOCSIS3 . I can't remember the statistics exactly, but on DOCSIS3 it was classed as high-utilisation if it was over 90% utilised for I think 10% of the time in any given week. It was something like that, anyway. There was a bit more to it than that, but that was the rule of thumb it went by. The problem is that some tickets would get left for ages, then utilisation would drop just enough (say all the students went home) that it wouldn't be high-util.
Quote:
Originally Posted by H0ND0
(Post 35360974)
Kushan don't you worry about the possibility of sounding patronising
I always get the damned things mixed up :) However I'm too old now to do embarrassment :) I'm on 10Mbs & I alway call the first box where VMs coax goes in the modem, is this correct?
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Yup, that's the modem. It used to be you'd have a modem for your connection in, then a router to share that connection with multiple devices (usually wirelessly). These days, Virgin supplies all-in-one units (aka the Superhubs) that do both (so it's technically a modem/router combined, but some people will just refer to it as a modem or a "hub"), but some people still prefer a dedicated router.
Since you're on 10meg, you won't need any new equipment unless you happen to have a REALLLY old modem, but chances are you'll be fine. One day your connection speed will double and that'll be that. |
