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-   -   VIP/VIP+ New and Improved VIP Package (https://www.cableforum.uk/board/showthread.php?t=33667486)

pjh1950 10-09-2010 11:10
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35080688)
As you have the ebill discount that means you have been on VIP since before April - so will be paying £94.49 if my calculations are correct

So that means you could upgrade to VIP 50 for £2.01. If you were to order it now, all you would have to pay to get 50Mbit installed along with the Sky HD is the £20 activation fee for the broadband.

As you are upgrading you would also get a V HD box with HD activated for free to replace your standard SD additional box
Ben, I have just rung to upgrade to VIP50, I was told it would cost £5.01 more than I currently pay (making it £100.00), with £20 activation fee, I could have the HD box to replace my SD additional box but there would be the £49 activation fee. I was expecting it to be £96.50 with no £49 fee. I was not sure about the £20, I see some people seem to have had it waived? What should I actually pay, and how do I go about getting it?? Thanks for any help.

BenMcr 10-09-2010 12:49
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Digital Fanatic (Post 35088811)
It's £49 if you want the HD activating.. this is the price now. HTH
Actually no it's not - if you are on either XL Plus or VIP you don't have to pay for the HD activation for any V HD box on the account.

Quote:
What should I actually pay, and how do I go about getting it??
You have to pay the 50Mbit activation fee (you are getting the install free)

There definately shouldn't be the £49 fee for the V HD box

friends1980 10-09-2010 15:24
Re: VIP/VIP+ New and Improved VIP Package
 
Everytime i try to tell them there saying i have to pay £49

The Yank 10-09-2010 18:08
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35088927)
Actually no it's not - if you are on either XL Plus or VIP you don't have to pay for the HD activation for any V HD box on the account.


You have to pay the 50Mbit activation fee (you are getting the install free)

There definately shouldn't be the £49 fee for the V HD box
has the activation fee on the V HD box now been waived if you are VIP20? Even though I still have old silver STB.

Jameseh 10-09-2010 18:22
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by friends1980 (Post 35089003)
Everytime i try to tell them there saying i have to pay £49
Because you do. The lease on the box is free (usually £49), the HD activation is not.

BenMcr 10-09-2010 18:32
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by The Yank (Post 35089113)
has the activation fee on the V HD box now been waived if you are VIP20? Even though I still have old silver STB.
Yes it has

Quote:
Originally Posted by Jameseh (Post 35089126)
Because you do. The lease on the box is free (usually £49), the HD activation is not.
No, that's not correct.

The HD activation fee for the V HD box is not charged for either XL Plus or VIP customers. All you have to pay is any installation or delivery cost

warrenb 10-09-2010 22:59
Re: VIP/VIP+ New and Improved VIP Package
 
Does this mean I could phone them tomorrow and say can you send me a V HD box please and it won't cost me anything ? I am on VIP50

BenMcr 10-09-2010 23:20
Re: VIP/VIP+ New and Improved VIP Package
 
*sigh* No I did not say that. It will cost you something, just not the £49 HD Activation

I even said so in my last post!
Quote:

All you have to pay is any installation or delivery cost

zantarous 11-09-2010 00:39
Re: VIP/VIP+ New and Improved VIP Package
 
£49 is the cost of the box, I had my V box swapped for a VHD when the V Box stopped working paid £49.

BenMcr 11-09-2010 01:11
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by zantarous (Post 35089445)
£49 is the cost of the box, I had my V box swapped for a VHD when the V Box stopped working paid £49.
It's been changed.

zantarous 11-09-2010 01:52
Re: VIP/VIP+ New and Improved VIP Package
 
Aw shuzbut are you telling me if I had waited a few weeks I would have got one for free?

BenMcr 11-09-2010 01:53
Re: VIP/VIP+ New and Improved VIP Package
 
Well for the cost of install/delivery (so either £40 or £20)

Firmsky 13-09-2010 15:14
Re: VIP/VIP+ New and Improved VIP Package
 
Ben,

Up to two weeks agon these were the services I received....

XL Home Phone
XXL Broadband
XL TV with Sky Movies & Sports collection.
1 V+ box downstairs, 2nd V+ Box Upstairs (This 2nd box was installed by the CEO office following awful 50MB issues and replaced a standard STB)

I came across your post stating VIP 50 customers should get Sky HD Premium channels included for £96.50 a month.

So I thought well I have all of those services so surely I should be getting the premium HD channels! So I rang 150 and asked what I currently pay a month and was told £98!! I told them about the VIP 50 package which they had no idea about but after checking said I should be getting the Sky Premium HD channels and for £96.50 a month.

The Premium channels were added and all was good until I received my new contract in the post and the total cost was £107!! Gone up £9.

So I rang 150 again who informed me there was an IT issue as I had a 2nd V+ box this was confusing the system, she said the man who input the order realised it as he had emailed IT and she would send another email to chase it up.

So I've waited a week and rang CS 150 today, to be told..... yes you guessed my package is £107 a month and this is due to a 2nd V+ box. The lady on the phone (Hayley) told me this is the correct price and due to my 2nd V+ box the price is correct!

rant over :mad:

Is this right Ben? Surely I shouldn't be paying £10.50 more just for the mediocre record function!!

Thanks for taking the time to read.

BenMcr 13-09-2010 15:19
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Firmsky (Post 35090570)
Is this right Ben? Surely I shouldn't be paying £10.50 more just for the mediocre record function!!
Yes it's correct.

VIP 50 with two V+HD boxes costs £107.50 (£106.50 from 1st October)

Firmsky 13-09-2010 15:22
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35090576)
Yes it's correct.

VIP 50 with two V+HD boxes costs £107.50 (£106.50 from 1st October)
Thanks for the reply Ben, seems absurd that I could have a standard V HD box for £96.50 a month?!:shocked:

I do only have the Sky Premium channels on 1 box by the way if this makes any difference??


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