Re: Coming Soon to Virgin Media TV (2017)
 

I'm pretty sure VM won't be crying in their cornflakes at me being hard on them :p:
In fairness to vm when i was with them i had the 100mb bb and it rarely dropped below 98mb so i can honestly say i can't fault them on that however their upload speeds were a joke back then wether or not this has improved i don't know but being a gaming streamer upload speeds were vital for me, BT aint perfect either but with them i'm getting 76mbs d/l and 19mbs u/l rumoured to be increased to 120mb d/l and 40mbu/l this year ut i'm leaving BT anyway due to price rises lol.
If it wasn't through the attitude of the management team and ceo office (who used to be superb before LG took over) chances are i'd still be a vm customer today.
But i can see why you thought the comment was genuine i should really of put a pokey tongue or wink emoji by it.

Re: Coming Soon to Virgin Media TV (2017)
 

I have no plans to go into great detail about my complaint on here as it's not relevant and I'm not looking for your comments either.

The purpose of my post was to support theone in his belief that CS has deteriorated under LGI. The version of events are as previously stated.

If matters are to my liking, I don't complain, if matters aren't then I do and I expect them to be remedied. I'm sure you wouldn't simply swallow the £10 overcharge, or maybe you would??

My solicitor agreed with my complaint and he is legally trained, so that's good enough for me.

If they decided to roll over because it wasn't worth arguing over a tenner, then why was it not done sooner? By protracting this, they have only served to waste my time and get my back up.

Each time one of their contracts expires, they will now be required to prove that they offer best value. This will take up staff time/resources and possibly reduce their profit.

AFAIK, VM didn't involve their own solicitors, someone simply saw sense, but the damage to goodwill had already been done.

Your last paragraph doesn't really make any sense, what do you mean by saying that VM "know who you are". Of course they do :confused:

Are you also suggesting that VM 'punish' or treat customers less favourably if they do something that meets with their displeasure?? :confused:

Finally, I wouldn't bother with the £50 refer a friend incentive. I've done it twice. The first time took endless contact and 18 months to get paid.

The second time took endless contact and 2.5 years.

After being given false promises, lied to and messed about, it was eventually paid. It really isn't worth the hassle.

Re: Coming Soon to Virgin Media TV (2017)
 

Surely, Richard, all posts on the forum are subject to comment by others. I saw a need to respond to yours as, not for the first time, you made damaging comments about Virgin Media which I have a feeling are unfair. I like to believe what people say about their experiences, but this was yet another battle of yours in what has become a litany of complaints about a company that, in my experience, has a pretty good record of customer service. Not once have I ever had cause to complain about the company, or indeed its predecessors. The staff have always been polite and have addressed any questions I've had with absolute courtesy. I have not detected the deterioration in service under Liberty Global that you claim has happened.

Honestly, Richard, if you really are concerned about Virgin Media and how they deal with you, it is surprising that you have not moved to another provider, with whom I suspect, you would soon have issues as well.

My comment about VM 'knowing who you are' was merely pointing out that if a customer is rude and demanding, they can't really expect VM to go out on a limb to help them. Politeness goes a long way, I find.

Re: Coming Soon to Virgin Media TV (2017)
 

I have used the refer a friend a few times. The first time I admit, it took a phone call for them to credit my £50, but they have been improving. I used this service again in January and the £50 was credited to my account automatically.

Re: Coming Soon to Virgin Media TV (2017)
 

On a more positive note, VM have been doing some housekeeping in the Catch Up and On Demand menus, so it's looking much more professional.

Most of the outdated logos have been updated, folder decriptions have been added, they have fixed graphics and the Movies section has been significantly de-cluttered.

They have also launched their sixth box set in 'Virgin TV Exclusives' for all Full House / XL customers, with the addition of Imposters (shown on Bravo in the US).

Re: Coming Soon to Virgin Media TV (2017)
 

I do agree with BIB even in my anger at vm i remained calm and polite plus if some staff are aiming to get a reaction it annoys them more when they don't get one :D but with all companies always be polite and not demanding for example when bt emailed me about price rises i didn't demand a offer or threaten to leave i simply rang up and said "i'm ringing up about my current price rise and was wondering if there were any offers on my account please?" they made a offer but at the time SKYs offer was far better BT offered me 52mbs for £36.99pm whilst SKY offered the same for £30pm i know skys hub is as useful as a wet paper bag but i can piggy back my own router off it, however i've given BT full permission to contact me should a better offer become available.
Even in my recent emauil to vms CEO trying to sort out this £140 they think i owe still i was polite and including documents that supported and even dropped hints that if it got resolved i may return.
Politeness does go a long way, i've worked in retail and trust me polite custoers make your day so much better the rude customers you don't want to help but will because it's your job, whereas the polite customers i'd go that extra mile to help and love helping them.

Now on a more positive note vm in talks with Sony apparantly, no idea as what yet but ore info when i get it.

Re: Coming Soon to Virgin Media TV (2017)
 

A new TV for the staff break room perhaps? :D

Re: Coming Soon to Virgin Media TV (2017)
 

Nah that'll be LG get it? :D
i'll get my coat. :p:

Re: Coming Soon to Virgin Media TV (2017)
 

Don't remember HVC not sure what you mean by "full House" but have all
The Channels

Re: Coming Soon to Virgin Media TV (2017)
 

£5 per month lmfao

Re: Coming Soon to Virgin Media TV (2017)
 

You said yourself that you couldn't comment without knowing the full facts, but chose to do so anyway.

Just because you like to gloat over your good experiences, don't assume that it's the same for everyone.

If VM don't like "damaging comments" from customers, they should get their act together.

As already explained, because of this shoddy behaviour, they will now be required to prove that they offer the best overall value as each contract expires. I will no longer be blindly supporting the underdog because of my dislike of Sky as they are becoming as bad.

Fortunately, as theone says, they are not longer the only players in town.

To quash your implication that I was rude or demanding, I was not- in fact most communication has been done by a third-party. I suggest that you refrain from making such false allegations against me (this is the second time that you've tried this).

Once again, I will point out that staff of every organisation should be professional and mature at all times regardless of how they perceive that they are being spoken to.

If they believe that they are being abused in some way, there will be policies & procedures to deal with this. Thankfully, most people I've come across don't share your view that petty revenge is the solution. In fact, if this ever took place, the staff member may find themselves in trouble with their employer and/or the law eg some people express themselves in an unusual manner due to disability.

Your blind support for VM isn't normal behaviour. They aren't a friend, neighbour or a relative, they are simply a utility provider and nothing more.

I hope that you aren't one of those people who ring their free number just for someone to talk to. This was the reason that everybody had to start paying to contact them (though thankfully this policy was reversed).

This £10 business was a charge that directly discriminated against disabled people.

Even after having it spelled out to them and the possible consequences should I take legal action, it was like talking to a brick wall.

Thankfully, those with more intelligence further up the pecking order saw sense and refunded me after abolishing this charge.

---------- Post added at 18:47 ---------- Previous post was at 18:34 ----------

Yep, Sony are to launch new channels. SAB (Asian stuff) is to be made available in the UK.

New English channels include Sony Mix and others. I'll try and find out what they are ;)

Re: Coming Soon to Virgin Media TV (2017)
 

US broadcaster Comet rumoured to be launching a uk channel on freeview, sky and wait for it......... VM.
Comet tv is a sci fi channel that shows classic sci fi shows such as Quantum leap, stargate sg1 it also airs classic sci fi movies such as robocop and the terminator.

Re: Coming Soon to Virgin Media TV (2017)
 

Well to start with the 3G 4g update for streaming would be a good start

---------- Post added at 20:42 ---------- Previous post was at 20:41 ----------

First of all I don't like to be told to stop it as this is a forum. Virgin are the ones who made these comments and promises not me

Re: Coming Soon to Virgin Media TV (2017)
 

Ooohhhh sounds interesting...

I suspect that a lot of his vexatious & antagonistic comments are purposely designed to stir things up on the forum.

He has form if you can be bothered to look through his past posts.

Re: Coming Soon to Virgin Media TV (2017)
 

Were you being sarcastic about the new channel, Rich. Or are you looking forward to it?