Re: Virgin Media 150Mb Coming 2014
 

Erm, if you only joined on the 28th of Feburary you'd still be within the 28 day money back guarantee

Meaning they wouldn't need 30 days notice to close the account as far as I know

Re: Virgin Media 150Mb Coming 2014
 

At least make a bit of an effort if you're going to try to wind people up. I take it you're the asdlmax in picture 1 who posted exactly what you have on here. Then in picture 2 you say you solved it, but now it's as rubbish as before?! I realise you're a wum, at least make an effort though.

Re: Virgin Media 150Mb Coming 2014
 

I phoned them up and they say I was under 28 days as I only signed up on 28th February as they say 7 days cooling off period is incorrect. Should be 28 days. So, I put a 30 days notice in and they give me one month free until my disconnection next month April 10th. So, no charges at all as a goodwill gesture applied by manager. As the manager are aware of high utilisation in my area and apology to me.

Re: Virgin Media 150Mb Coming 2014
 

On another site (as per the poster above) you said you had fixed the issue??

Re: Virgin Media 150Mb Coming 2014
 

I find it incredibly difficult to believe that a network area would deliver 160Mb 24x7 then drop abruptly to being so congested it goes to delivering less than 2Mb with no increase in latency and spontaneously dives back up to peak performance almost instantly.

In any event as per with this poster the biggest fools are Virgin Media for apparently letting the guy sign up / disconnect / regrade over and over again alongside allowing him to use the CEO's office as his call centre and apparently never charging him early disconnection fees even when he is actually liable for them. Makes a mockery of the rest of the customer base allowing one customer who has probably never made the company a profit to use resources like that and they need to grow a pair and put the address down as to not be serviced.

Back to the actual thread rather than the chronic derailment I have seen a few instances actually of people with genuine congestion on the 152Mb / 100Mb as their areas aren't quite ready yet, more on the VM community forum than here.

The take home message seems to be that VM have completely screwed up and the marketing people wanted to wave their epeen at BT before the network was ready. Rather than doing a controlled roll out they've been stupid enough to annoy brand new customers by having them sign up then find out they can't hit the levels of performance they've been sold, annoy some existing customers through having them recontract then realise they can't hit the new speeds, and annoy others when they see they are waiting for tiers of performance that new customers are getting straight away.

I can't think of any other cable company that behaves in the manner VM do with regards to tier uplifts, indeed I have seen cable companies announce uplifts after they've started to deploy them.

At some point VM may actually get it together and announce tier uplifts when they are ready to go, rather than well in advance for marketing purposes, or if they absolutely must announce them only releasing them into the field when the networks are ready to go.

Then again a light aircraft may be brought down by flying porcine creatures.

Re: Virgin Media 150Mb Coming 2014
 

I'd agree with this, not only did the download speed go from 158 to 2, the latency improved from 16ms to 8ms!

https://www.cableforum.co.uk/images/...2014/03/35.png
https://www.cableforum.co.uk/images/...2014/03/36.png

Both tests were taken around the same time of day ... strange ;)

Support would have given the customer a fault reference so the utilisation issue would be easy to verify

Re: Virgin Media 150Mb Coming 2014
 

Easy enough to fake those speedtests ;)

But back on topic, things seem to have sorted themselves out up here :)

https://www.cableforum.co.uk/images/...2014/03/34.png

Re: Virgin Media 150Mb Coming 2014
 

Oh indeed :LOL:

Re: Virgin Media 150Mb Coming 2014
 

I just did the retentions "Pretty pretty please!" thing and got my 150 meg!

https://www.cableforum.co.uk/images/...2014/03/33.png

Not as great results as some but I think the wife is currently streaming something so I really can't complain. I'll test properly later.

Re: Virgin Media 150Mb Coming 2014
 

http://www.speedtest.net/my-result/3363716790

http://www.thinkbroadband.com/speedt...89331746629338

rubbish service! worse ever!

Re: Virgin Media 150Mb Coming 2014
 

If I was you, I'd leave VM....

Re: Virgin Media 150Mb Coming 2014
 

I can think of many things I'd do in his situation, leaving VM being relatively low on the list.

The above however is seconded heartily.

Re: Virgin Media 150Mb Coming 2014
 

Is that meant to be 152mb? Wow that is disgusting. I'm on BT infinty 2 upto 80Mb and get 79Mb/20Mb upload.

Re: Virgin Media 150Mb Coming 2014
 

Are all these customers on infinity, wow that is disgusting I'm on VM 60 and get 62MB all the time, just saying like ;)

https://community.bt.com/t5/BT-Infin...th/td-p/152363

Re: Virgin Media 150Mb Coming 2014
 

Yes it 152Meg. Terrible awful service!

---------- Post added at 20:43 ---------- Previous post was at 20:40 ----------

I am so shocked as my back garden cable was sharing with other neighbour as they try to stealing my connection. First time I notice it today. I haven't been to back garden for months. Report to virgin media now.