Re: New Speed Upgrades 8th March. (Part 3)
 

What's not to be happy about? :confused:

You haven't got a free upgrade on the day that you weren't promised it would happen on anyway? :shrug:

Re: New Speed Upgrades 8th March. (Part 3)
 

i agree still time people


:tu:
__________________

BTW i was told the updates would happen from the 14th march
things change so quickly

.....

Re: New Speed Upgrades 8th March. (Part 3)
 

Given the debacle of the last upgrade, I'm impressed with this one (mind you I've been upgraded :D )

It was quick and easy and even arrived before I was expecting it, this MUST be a first for NTL ;)

Congrats to all involved.

Re: New Speed Upgrades 8th March. (Part 3)
 

Earlier today i rung CS they said my modem is pending. i didnt tell u on ere coz i thought it wud of upgraded but no go. :erm: they also mentioned that i tried upgrading through IE.. which i did not tel lthem so i might of messed up the whole operation ..... nice going eh... :o

Re: New Speed Upgrades 8th March. (Part 3)
 

I have upgraded today from 750kbps to 2048kbps but I haven't noticed an improvement in my surfing experience. Should I be able to get compensation from NTL?









:p

Re: New Speed Upgrades 8th March. (Part 3)
 

No upgrade here on glasgow still, I have only got 750k, I have rebooted sacm but to no avail, the website still says it cannot detect MAC address, in IE ir Firefox.

looks like it is a call to cs.

ik

Re: New Speed Upgrades 8th March. (Part 3)
 

Well the update was supposed to have been sent to me at around 2ish this afto and still nothing. So I ring up tech support and get through to the indian call centre.

The bloke doesnt have a clue whats he talking about. Apparantly its because I need to delete the cookies and history. That will get my up to my requested 2mb speed. :erm: And he was adament on that too.

Oh and by the way, he also wondered why I wanted to be upgraded to 2mb when on his records I'm using a 55mb connection. No joke. :rolleyes:

I asked to be transferred and he wouldnt saying there was no1 else available to take my call.

Fair enough, I still havent been upgraded but theres still plenty of time. I would at least like the decency to talk to someone who knows what I am and they are on about. I have never got so irate talking to CS. It was a joke.

Re: New Speed Upgrades 8th March. (Part 3)
 

Ok lads new question and glad most are on the new speed.



I was on 300K and I have a cable modem Iâ₠¬ÃƒÆ’¢â€žÂ¢m happy with 1Mb just now but will I have problems with this modem if I jump to 2mb?



Will that nice upgrade thing on NTl check my modem again?

Re: New Speed Upgrades 8th March. (Part 3)
 

Done in Swansea, now on 2meg.

Re: New Speed Upgrades 8th March. (Part 3)
 

Wow!! Look at all the people viewing this thread :D

Anybody know if they've done Cambridgeshire yet? Will I have to reboot the CM to get the new speed?

Re: New Speed Upgrades 8th March. (Part 3)
 

All SACMs can handle the current speeds of up to 3Mb :) and way above them.

Re: New Speed Upgrades 8th March. (Part 3)
 

hi,
upgrade is in Glasgow, I needed to call CS spoke to a lovely girl called Kirsty and with in a minute she came back to me and said "thats you enjoy your new speed" 20secs after that Modem rebooted and I was 2MB.
Give then a call.

NextyXP
nextyxp news

Re: New Speed Upgrades 8th March. (Part 3)
 

SPEED upgraded here in south side of glasgow ;) at approx 4pm today tuesday 8th.

Re: New Speed Upgrades 8th March. (Part 3)
 

sav112,

If you have a stand alone modem (not a STB) then you'll have no problems with any of the currently available speeds. If you have an STB you need to call and ask for a samsung.

Phil.

Re: New Speed Upgrades 8th March. (Part 3)
 

anyone know if blackburn (bromley) area has been updated not at home tongiht so wont know, I have a sacm so is it done automatically as a few ppl on here said they had to update via ntlworld.com site and only sacm can be upgraded via the site and not stb.

cheers

phil