Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Indeed but the thing is Sirius they have had months to sort this out and again failed to come up with the goods and you can't blame the often nefarious Sky for that.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Thats actually not a bad deal - I am not looking to change provider, but the inclusion of movies in that price is a good one[/QUOTE]

Did not want to really go, but felt left with little choice. Retentions at VM did not attempt to keep me or offer anything. Seemed resigned to the fact that customers are leaving. Football/Rugby is a big deal for me and the wife has been nagging me about SKY atlantic for ages, and the combined package form BT/SKY was to good to turn down. Must say though Virgin were nice in letting me go 12 months into a 18 month contract.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

The quality of communication on this issue from Virgin Media to its customers has been very poor. Sure, business negotiations have to remain confidential but to keep people who are spending their money with VM every month, in the dark, reveals a lack of respect in my opinion.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Erm, such as?

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Customers!! :)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Their client database info lol

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

I mean just general channels and the rest of Sky Sports. I'm just generalizing. Not being specific.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

They're not Virgin's though, they can easily get the channels we have onto BT Vision and I'm sure if they threw enough money at Sky they'd eventually let them have Sky Sports.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

I know that they're not Virgin's I was getting at the point that Virgin broadcasts them and BT doesn't

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Sorry to be a buzz kill bud,but if your hoping for a couple of weeks your gonna be disappointed.bt are tweeting talks have stopped and vm are admitting on face book there taking a break,I really don't think they will every get these customers back the way they have handled this is a shambles and the way they are speaking to paying customer when they ring to complain is a disgrace.i have said before vm are more focused on broadband and clearly the new owners share the same,with the future of TiVo doomed once the deal runs out and the sky deal slower dropping down in years vm TV is on a slippery slope :(

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

It's for that reason that BT would never allow VM to bundle it with XL.

They paid a fortune for the PL to drive their broadband business. BT need this USP and can't see them giving VM a deal that makes VM more attractive especially as they have other USPs such as faster BB, Tivo and HD channels. BT have to protect their USP.

The loser here is the customer as which ever way you go you have to compromise something, such is life!

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

That was just an example. I think Virgin will get them in some form at some point.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Not disagreeing with you at all.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Totally spot on Mutley.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Do you get a log in to watch BT Sport online/via the app if you order it via Sky but you don't have BT Broadband?

I asked yesterday and was told yes. Is this 100%?

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

I think the Premier league will step in if this continues to be the case as they would expect as a minimum the option to subscribe as a standalone, hence why Skysports1 & 2 were made available by ofcom at a reasonable price. It isnt the same situation with Sky Atlantic where Sky paid HBO exclsuive rights, that actually benefit HBO in the sense that the only other way of watching HBO was buying their DVDs which they pocketed from the profit thus not requiring a live element like sports rights that require their sponsors to be shown accross as many platforms as possible.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Afternoon all. Another newbie/ex watcher here. With regards to the retentions deals mentioned on here, i made 3 calls to them over the last 2 weeks as the tv part of my contract was ending on the 31st July. First time i just got offered a fiver off a month, which i declined and said I'd call back. Second call i got offered the fiver off again, but with the sky sports package offered at half price for 6 months, but the HD cost stayed the same. That was on the 21st July and I accepted that. I thought about it over the weekend and called them again to ask about if there is a cooling off period for renewed contracts. Was told it was 7 working days so said I'd thought about the offer I took and had decided to change my mind. With this he said he had looked at my account and i had an additional code available which gave me an extra tenner off for a year. I think we all know how inconsistent the offers are but I have to say I'm happy with the Sports offer and £15 off a month. That combined with the line rental saver gives me a £20 per month saving. They ain't all bad, though I'd love to have webcam access to their office at the moment..

---------- Post added at 14:33 ---------- Previous post was at 14:27 ----------

My mates given me his BT login to watch the channels online as well. They're actually a better quality stream than i expected. Look much crisper than the Virgin anywhere and Sky go I've used in the past.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

When I phoned retentions this morning, they advised me that we had until 31 August to cancel mid contract due to the loss of the 4 ESPN channels. As earlier post I cancelled which was everything including phone/broadband. Was on VIP

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Trying to work out what I'd be prepared to pay for BT sports on VM. I've concluded £8 pm.

My budget limit is about £75 pm, which is why I tend to get SS for 2 months in year, for US Open tennis and end of football season.

VM- I've done my sums, my pack on VM was (TV XL, Tivo, BB L and the basic phone) for £60.99 pm. £32.75 extra when I add Sky Sports HD

SKY - If I put initial discounts aside my Sky TV /BT BB Phone solution works out at £69.25 pm with BT Sports included (incl £3 for HD). £27.25 extra for Sky Sports HD. One off £25 charge for a wireless adapter for the V+ box.

Sky/BT Pros - 2TB hard drive, Sky Atlantic HD and all of all SKY Sports in HD and of course BT Sports/ESPN.

VM Pros - Tivo, better on demand and package without sky sports is £8.26 pm cheaper.

It's a compromise either way but Sky/BT currently have the upper hand as the content is key for me and an £8 saving, Tivo is not enough for me to stay.

So I conclude that no saving (i.e. An extra £8pm), BT Sports/ESPN HD and Tivo is just enough for me to stay with VM. (I do really like Tivo)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

i went through to retentions and complained about espn and BT sports. My contract finishes next month so said i was wanting to move to sky to get access to BT sports and ESPN.

Was on XL with asian channels 500GB TIVO + V+ box and had removed sky sports/moviesHD at end of the footy season.

Asked what they could to to put it sports and movies back on and would have been £85 + line rental saver.

said it wasn't very compelling compared to sky.

then asked if i upgraded to VIP what could they do.

ends up i get VIP with 1GB TIVO, keep my V+ box, sky sports and movies in HD, asian channels, unlimited phone to land line/mobiles (previously weekend land line calls only) 100MB BB (was 20MB) new superhub2 (have a 9yr old modem just now), and a 12 month contract fo £89 + line rental saver option. so £99 a month for that.

i'm a LFC fan and only 3 games on BT sports in next 3-4 months so will go down the pub to watch. If it comes to virgin the great but overall i'm getting a lot more for my money than before......same package on sky was working out more.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

For me its was cheaper to move to SKY/BT. I leave Virgin on the 1st September. On VIP (£114 with line rental and without future sky price rises), SKY/BT will cost me £105 (including all the price increases) for similar packages, although I will now get BT Sport and Sky Atlantic HD. Faster BB with Virgin, though BT Infinity speed of 65mb not to bad.

I suppose its different for each customer and the package required

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

I'm not so sure, and with all due respects to others reading this ....

If you call customer services with all guns blazing to threaten to cancel, they will more than likely ignore you.

If you remain calm, polite and still get your point across, you may well get a good deal.

Let's be honest, losing customers benefits no-one

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

We've been looking at all the options and prices of all the providers over the last couple of months, and the only thing that tempted me was a half price full sky package for a year, which my nephew took but kept his virgin phone and downgraded to 30 meg broadband. All together that's costing him around £60 a month. If I'd have took the half price sky offer but with an extra box, which I get for free now, and jumped to BT Infinity it worked out around £80 a month, plus I'd have had to buy the extra box. That didn't seem worth it to me. As much as I love football I'm not able to hog the main tv all the time, so the second box was a necessity for us. Now I'll either watch BT on my laptop via my mate, or connect it to the telly in the bedroom via an HDMI lead. I've covered all options for a very reasonable price and if BT Sports does happen to arrive I'll be even more happy...

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Fair point

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Spot on in my opinion.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Don't know if this has been mentioned already but i've just seen an advert for BT internet on Cartoon Network which was advertising BT sport as well and stated that Virgin media customers no longer get ESPN.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

I have not done any sums but reading on here gives me some idea about Sky/.BT vs VM and at the minute Sky are coming out on top due to the loss of ESPN who I watched more than Sky sports, now its gone will wait and see what VM offers as a replacement if nothing is offered and being on the xxl package will either downgrade or move which I am a bit reluctant to do being a customer for almost 14 years but hell a change might do me good

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Could the delay be to do with Liberty Global revealing there earnings for the second quarter of 2013 and then maybe something will happen regarding BT sport with money being available in the third quarter of 2013 to make a deal with BT

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

This was not my experience today. When I phoned this morning I was calm and explained the situation that I was unhappy that Virgin had not yet obtained BT Sports or Sky Atlantic, and was asking if there was any update on when they may arrive.

They advised no news and could not confirm if/when they would arrive.
Did not offer me anything in terms of a reduction for the loss of the 4 ESPN channels, but did say I could cancel my VIP contract 12 months into a 18 month contract without penalty. I took him up on this offer and moved to SKY/BT for a cheaper deal.

Suppose it depends on who you speak to.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

A big company like that despite its leverage should have plenty of money at its disposal no matter what.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

as posted last night i emailed the ceo`s office and got a email back around lunchtime to confirm someone would be in touch,I have just had a call from the complaints dept and explaining customers disappointments especially after espn living vm and told her communication is a big problem there was still customers out there that didnt know till yesterday that espn was shutting.She insisted that bt sports is now there top prioty and there are doing there best to sort a deal.i urge other to email ceo`s office with there complaints regarding lack of sky atlantic and of course bt sports,especially you denphone i do believe if enough of us speak to them things might get done that little bit quicker ceo.office@virginmedia.co.uk


i have also decided to stay with vm at least for the next few weeks and see what happens,we cant all abandon denphone lol

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Well, having just checked, if anyone thinks I'm going from 100Mb down to 12Mb with Sky or BT, they are sadly mistaken no matter what's on offer.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Who thought that?

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Shareholders......

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

l have got the CEO email address on my email system Howard and l will send them one because like many l am very frustrated with how this week has played out for many Virgin customers but many thanks for showing your support bud and lets hope the coming weeks will reveal a surprise or two but don't bet your hat on it like that young apprentice Mr Stokes.:D

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Been lurking on this forum a long time before signing up. It is disappointing losing ESPN, but quite smitten with the deal I have got by calling them. Proceeded to cancel my TV portion and quite simply asked if there was anything they can offer me as I was disappointed with the loss of the channels and he came straight out and said I can have £10 knocked off my bill each month for the next year.

So I am paying £54.99 for 2 TiVo (500GB) boxes with XL pack, 60MB broadband, and Evening phone. I'm very pleased with that.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Always good to see the first post be a happy one. :)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Welcome to the forum Elaniel and yes it is nice to see a customer who is happy with his lot as there has not been much of that sentiment in these last few days.:)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Nice to have you on board Elaniel - looks like you've got a good deal there

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Just chillaxin', watching BT Sports and Sky Atlantic. How about you guys?

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Doin' fine, thanks - glad to see you are enjoying your repeats of Star Trek:Enterprise and ER....;)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

probably nothing worth watching !

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Watching the Ashes - great contest ~ what's on BT Sports at the moment?

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Thanks for the warm welcome. Plus, the added bonus if we do get it included on the XL pack, I've got an even bigger bargain.

Advantage of this whole BT fiasco is loads of people are getting brilliant deals. Especially works out for those that aren't huge sports fans. (May be a tad selfish saying that, mind!)

Virgin will be doing everything they can to get the BT channels, what kind of business would they be if they didn't? I'm sure it will come eventually. They can't risk losing that many customers!

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Well I'm staying with VM but I've just been enjoying BT Sports on my PC, iPad and iPhone thanks to my sport hating brother, who lives in a non VM area (Stornoway), sharing his user name and password me. Decent picture quality and I like the app.

I suspect I'll not be the first or last to be doing this.

As for Sky Atlantic? Pah, that's what newsgroups are for ;)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

howardmicks thank you for the email address, I have sent him an email but will not hold my breathe for an answer and to be honest i do not want to move away but its the way that the loss of ESPN that has annoyed me I only found out by tuning in

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

I think it not be to the 17th if we get it as said before BT are trying to pinch as many VM customers as they can but most will go to sky if they leave

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Exactly. There are some BT exclusives for sport but the huge majority of soccer and the largest variety of sport is still on Sky Sports.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

only thing I want bt sports for is the premier league football

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Yes he is missing that wonderful series with the big bird in.:waving:

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

You will differently get a reponse did you add a contact number ? Bud

That Is one thing we discussed communication between customers and vm and I actually said most customers anger is because they didn't know and only found out when switched over to watch,make sure you tell them that when you speak to them it's basically confirms what I have said

---------- Post added at 17:22 ---------- Previous post was at 17:18 ----------

Get a email sent bud CEO.office@virginmedia.co.uk we need to be heard and they are listening I have got to believe that.i have also posted it on Facebook I really hope people do contact them got to believe it makes a difference ;)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

To be fair they could be broadcasting anything, its not like you could watch it to check!

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

to be fair, they could, but they aren't - it's mostly repeats that I have seen already...;)

If I felt I was missing out, or I wasn't getting reasonable value, I would move - but I don't, and I am, so I will not (subject to annual review).

There are some good first run shows on Sky Atlantic, but not enough to me envious or annoyed that I don't have it - good try, though.....:D

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

just sent a email too

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Nice one bud hope you received a contact numb,they will ring you ;)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

I agree. Personally i hope Virgin don't get sky atlantic...that will teach those nasty men
:D

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Now now Colin you must be more conciliatory towards your fellow men.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Bit harsh colin25,thought you was a nice chap :)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Do you have to enter into a 12 month contract to watch BT sports via the app? Reason I ask is I have an android tv box I could watch it on till it turned up on VM, would only be any good though if you could pay per month.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

the harsh chaps = sky

I was agreeing we could teach them a lesson

Albeit, i would have to suffer, being a sky customer, but hey..I'll take a bullet for the gang :D

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

http://forums.digitalspy.co.uk/showp...&postcount=960

Interesting

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

From Twitter: https://twitter.com/sjh1888 2nd post

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

yes all VM down praying it a good sign

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Emailed as well, and I was very polite to them. I find being all aggressive doesn't work too well. Didn't put a phone number down, but did ask for a reply to my email that wasn't an automated scripted answer that everyone gets.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

So BT launch BT Sports in order to compete with Sky but drive up Sky customers in the process because their own TV service is a poor offering, nice one BT

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

That's nothing new though its often down it was down a few days back all they've done is give the order page for new customers a make over

Sounds like another pack of lies to me latest from VM is

We're still in talks at the moment to get BT Sport added to our already fantastic line up.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Oh dear here we go again.:spin::Yes::no::hyper::argue:

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Like an idiot I was so caught up in the email i forgot to give a contact number and to be fair I have had a reply quoting that a member of the CEO's team will be contacting me which i presume will be per mail...

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Hope this is right!

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Me too! :beer::beer::beer::beer:

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Send yer email again but at the bottom just put a note contact number attached

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

me too ;)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Apparently Sesame street is now available on virgin media on demand

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

cheers....! Happy to have BT in XL but not going to pay extra and certainly never being a customer of theirs again!

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

colin25:sniper:;)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

l think its time to send you to a Temperance class Johnboy.:nono::nono:

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

score..I wish I was 2 again...oh the fun I had then :D

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Hi Howard, that's a new one to us. We still remain in talks at the moment and we haven't got any more news than that. But, if the situation changes our customer will be updated via the newsletter. Kyle

Asked on Facebook it's probably that bleedin gunner on is Facebook account

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Yes the years do go rolling on with us old ones.:D

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

I am celebrating Den :) :beer:

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Thanks Howard have e mailed them today.

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Cheeky monkey..he used your first name...a bit familiar for my liking :D

unless of course your last name is howard..but I'd still expect Mr :)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

I have e-mailed them..I am very close to going to Sky have had cable since 1998.. £69.50 on sky, £81.00 on virgin..plus switcher offer credit towards BT Sport...

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

And this is what bt are saying on twitter
@BTCare: @muzzlejuice There are no plans to provide Bt Sport on Virgin Media at the moment

---------- Post added at 19:23 ---------- Previous post was at 19:23 ----------

:D

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

what you celebration nothing to celebrate John

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Nice one bud,got to be worth a try. :)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

surely an unconfirmed tweet is a good enough reason for a drink as any....?

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

you mean a made up tweet

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

If you say so Dave....still some peeps will have a drink over anything....

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

VM site all up again now

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Nah, this is off topic but I had a successful interview for a permanent job after 18 months of unemployment and temp. work - I start Monday :beer:

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Oh dear some did get over excited.:D

http://store.virginmedia.com/?buspar...P_c_topnav_1_1

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

BT sport this good channel what I seen so far back to the live football
Tonight

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Well done John.:tu:

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Cheers matey :beer:

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

That sort of post is never off topic.... it;s hard out there. Chuffed for you dude... some good news on this thread at last :)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Congrats...though watch the drinking during working week :D

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Cheers:beer:

---------- Post added at 19:46 ---------- Previous post was at 19:45 ----------

Cheers, I only drink Friday and Saturday evenings :)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Yes, done that too. Now having a coffee, with milk (I'm a wimp, I know :D)

Re: Coming Soon to Virgin TV (2013) Vol. 3.
 

Nice one mate,probably a good thing we didn't get bt sports or sky Atlantic you would have missed all that talking and repeats whilst you was at work on Monday :)