| 
		
			| Peter729 | 13-07-2023 12:30 |  
 Re: Price rises this year.
 
	Quote: 
	
		| 
 
					Originally Posted by Mr K
					(Post 36156103)
				 About time. The general advice to send a recorded delivery letter is crazy in this day and age. If you can agree a contract over the phone  you should be able to cancel it over the phone. 
 They should look at their 18 month non cancellation rpi + 3.9% increase next. Nobody knows what they'll be paying in future under those terms.
 
 |  I sent my cancellation in via recorded delivery, I made it clear I wanted to end the contract on the last day of the full contracted term and  the letter was simply the required 30 day notice.
 
VM canceled the sevice 3 weeks before the end of contracted term, why I dont know, it made no difference to me as I already had a new ISP in place, but what if I hadn't had a new ISP in place.
A Virgin Media spokesperson said: "We are committed to providing our customers with excellent service, supporting them with any issues and giving clear options should they wish to leave. 
When was the above put into place :) |