Originally Posted by denphone (Post 35888141)

Goodness grief no company is perfect but that statement just beggars belief.

Originally Posted by SonicMaster (Post 35888127)

That's about the re-branding of ITV Player as ITV Hub in 2015, it's nothing to do with the agreement between VM and ITV for access to a selection of ITV shows for 7 days after broadcast. VM never had ITV Player, and in an attempt to make the difference clear the functionality on VM was badged as the ITV Net Player.

Originally Posted by BenMcr (Post 35888152)

This is talking about the previous rebrand in 2008:

https://www.ukfast.co.uk/internet-ne...tv-player.html

So even then, the naming came from ITV themselves, it wasn't a VM decision.

Originally Posted by SonicMaster (Post 35888107)

VM state:

Appy days
We know great telly can come from anywhere, but Virgin TV brilliantly brings the TV you love together and lets you watch the way you want. Netflix (if you’re a subscriber), YouTube, Vevo – access them all through your TV, as well as free to air catch up players like BBC iPlayer, All4, ITV Hub and even Sky on Demand. It’s the TV you love, the way you want it.

Originally Posted by SonicMaster (Post 35888127)

That's about the re-branding of ITV Player as ITV Hub in 2015, it's nothing to do with the agreement between VM and ITV for access to a selection of ITV shows for 7 days after broadcast. VM never had ITV Player, and in an attempt to make the difference clear the functionality on VM was badged as the ITV Net Player.

Originally Posted by theone2k10 (Post 35888142)

You know the odd thing is all this crap started once LG took over vm before that they were a decent company.

Originally Posted by OLD BOY (Post 35888183)

My dear chap, if ITV and Channel 4 offer services and want to call them ITV Hub and All4, why should they protest? And why should you complain?

I've been to different Sainsbury's stores which don't offer products available in other Sainsbury's stores, but that doesn't mean they aren't Sainsbury's.

Seriously, you need to get over this. Any legal action would fail, so time to move on. If you want to move to Sky, no- one is preventing you, but prepare for a culture shock.

Originally Posted by RichardCoulter (Post 35888184)

I agree. They tried to overcharge me by £10, instead of just crediting it like I expected, they refused! It took a solicitors letter to get it sorted out, but what about those who don't get free legal advice?

For most people it wouldn't be cost effective to challenge it, but LG obviouslyy think it's worth losing a customer for the sake of a tenner.

This is probably why they now tie customers into a contract everyime they sneeze!

Edit: My solicitor mentioned some sort of regulator if his letter didn't work. Does anybody know their details, as this may help others?

During my efforts to resolve this informally, a manager said that if the regulator became involved, my account would frozen and nothing could be changed. He was being mildly aggressive at this stage, so this could be nonsense designed to put me off from seeking resolution from a third party.

Originally Posted by RichardCoulter (Post 35888184)

I agree. They tried to overcharge me by £10, instead of just crediting it like I expected, they refused! It took a solicitors letter to get it sorted out, but what about those who don't get free legal advice?

For most people it wouldn't be cost effective to challenge it, but LG obviouslyy think it's worth losing a customer for the sake of a tenner.

This is probably why they now tie customers into a contract everyime they sneeze!

Edit: My solicitor mentioned some sort of regulator if his letter didn't work. Does anybody know their details, as this may help others?

During my efforts to resolve this informally, a manager said that if the regulator became involved, my account would frozen and nothing could be changed. He was being mildly aggressive at this stage, so this could be nonsense designed to put me off from seeking resolution from a third party.

Originally Posted by theone2k10 (Post 35888194)

All i'm going to say is there are now far better options than vm and faster broadband than vm too, not in all areas yet but one company i'm keeping a eye on is hyperoptic they seem decent priced and offer upto 1gbs speeds from what i've read 99% of those on 1gbs get 1gbs or just over. vm offer 200mbs however that'll be 2mbs if you're lucky.
TV wise again plenty of option the one who is making big waves as of late is tvplayer which offers a superb package for £4.99pm this includes discovery, history, eurosport, w, alibi and many more.
Imo vm and others need to think about how they treat customers because it's the customers that keep a company floating and what floats can easily sink.

Originally Posted by OLD BOY (Post 35888195)

Richard, you couldn't possibly expect us to comment on this because you haven't given us details of your complaint. We have to accept your version of events, and I have to say that when I look at your previous posts, you do seem to be a serial complainer. No offence! The fact that a solicitor's letter got VM to back down does not prove they were wrong, just that it was more trouble than it was worth (£10) to get this resolved.

If a contract is what VM's solicitors have advised to prevent having to give into low value claims, then I'm not surprised to learn that this is now what they are doing. As a businessman yourself, does this not make sense?

For those who are tempted to go down Richard's path, don't think for one moment that Virgin don't know who you are, and don't expect them to do you any favours!

Just sayin'...

---------- Post added at 17:20 ---------- Previous post was at 17:11 ----------


You are a very good contributor to this forum, theone, and we are all grateful to you for the nuggets of advice you provide!

I know that you, personally, have issues with VM because of certain past events, but nevertheless, they are a key player and better than most (sorry, my personal opinion slipped in there!).

However, what I would say is that you do go to extreme lengths to get the material you want to see, and most of us are not prepared to expend that effort into what, ultimately, is a (debatable) unlawful means of accessing programmes.

I, for one, have experimented with Kodi, but I find the only worthwhile material is via a vpn, so I'm out!

Originally Posted by theone2k10 (Post 35888194)

vm offer 200mbs however that'll be 2mbs if you're lucky.

Originally Posted by theone2k10 (Post 35888194)

vm offer 200mbs however that'll be 2mbs if you're lucky.

Originally Posted by Mad Max (Post 35888212)

That's sweeping statement to make mate and clearly wrong, I am on 200 Mbs and don't see much drop in performance at anytime of the day, just because some ppl suffer with poor performance doesn't mean everyone does!

Originally Posted by Mad Max (Post 35888212)

That's sweeping statement to make mate and clearly wrong, I am on 200 Mbs and don't see much drop in performance at anytime of the day, just because some ppl suffer with poor performance doesn't mean everyone does!

Originally Posted by theone2k10 (Post 35888216)

You do realise it was a tongue in cheek comment?