Re: Superhub Firmware Beta Test
 

Jesus.... Ok well... uh

Re: Superhub Firmware Beta Test
 

The first of these may have happened, it might explain the delay - maybe Netgear are not releasing anything else until they think they've finally got it right.

But for the second - do VM have employees with enough detailed expertise (i.e. in writing firmware for modem-routers) to assist the suppliers' people? And is it a large-enough team to be able to spare a few for several weeks?

Re: Superhub Firmware Beta Test
 

Certainly I think the poor range will be down to the hardware but the hangs and frequent refusals to accept new connections or work at all in 300Mbps mode when driven hard are all going to be firmware.

As the radio is a plug in PCI-e card (just like a laptop) upgrading the wireless should be reasonably straight forward but I strongly suspect it won't happen - if existing customers got wind of improved hardware they'd all be trying to wangle a replacement one way or another and the costs would be high. I think we're (ok - you're - I wangled a VMNG300) stuck with the hardware until the next CPE arrives. I'm amazed they have the cheek to supply the superhub for 100Mbps.

Re: Superhub Firmware Beta Test
 

It'll be a while before the next CPE arrives, the Superhub is rated for up to 320mbps so they may be using it for the 200/300mbps services too. Won't be till 400mbps arrives that we'll definately be rid of the Superhub.

Re: Superhub Firmware Beta Test
 

Check the various forums - it's already a disincentive for many to upgrade from 20Mbps to 30Mbps at a lower monthly charge for some. VM need to put in a lot of effort to recover their reputation after the Superhub saga.

Re: Superhub Firmware Beta Test
 

I am one of those statistics, have 20mb and would definately upgrade to 30mb if I knew I'd get a hassle free standalone cable modem or equivelant low power usage modem mode hub (I won't use anything other than my router with tomato as I'd miss too many features). I'd also save £1.50 a month moving to standard payment!

Re: Superhub Firmware Beta Test
 

I have 20mb as well, but I'd happily downgrade if I thought it'd reduce the bills. I'm certainly not interested in upgrading if it means having to find somewhere to put an oversized, over-lit hunk of plastic that provides no real benefit to me.

Re: Superhub Firmware Beta Test
 

Well I did upgrade :( and have spent the last month getting my network back to what it was

I have eventually turned the Hub into a "Modem" and have gone back to using my old Wireless device (Time Capsule)

But instead of a small neat VM modem that only use 2 watts to run, I have finished up with a replacement Hub that uses 12.7 to do the same job

And as you say in you post above it is an "oversized, over-lit hunk of plastic", that I have to hide away,

VM have always had my support and still do, I just hope they replace the HUB with a more accomplished device that will enhance the companies reputation

Re: Superhub Firmware Beta Test
 

What about the superhub alternative vendor? Not heard any news on that? Surely the new vendor will see the issues and sort it out

Re: Superhub Firmware Beta Test
 

From what has been posted, the "super"hub from the new supplier will be the same spec and the same physical appearance. So it'll still be oversized and over-lit, and provide no real benefit to me, even if it doesn't suffer from the problems that VM and the first supplier are still struggling to sort out. And I wouldn't be able to request one anyway.

Re: Superhub Firmware Beta Test
 

I'm sure I saw it mentioned on here in a post who the alternative vendor is.

I do know but am not going to say anything just yet.

Re: Superhub Firmware Beta Test
 

Not noticed it mentioned on here but I may have missed it. I too have been told the new supplier by an internal vm source and tbh, if the info I have does turn out to be correct (the source is very in the know and normally very reliable), I'm not convinced that its going to be any more of a quality product than the existing one.

Not going to post it on here due to NDA.

Phil

Re: Superhub Firmware Beta Test
 

Surely not Belkin? They are the only ones I can think of that would be worse than Netgear.

Re: Superhub Firmware Beta Test
 

LMAO!! I suggested Belkin as the alternative supplier in one of the Superhub threads purely as a joke.

But seeing as how the superhub is also a joke maybe all the pieces of the puzzle are finally fitting together. :D

Re: Superhub Firmware Beta Test
 

i they wanted to make up for past mistakes and get consumer confidence back they would setup a contract with Linksys/Cisco