Re: Price rises this year.
 

I still can't through to someone to find out what the mysterious "package change" is that has cost me an extra £6.50 pm. :mad:

Re: Price rises this year.
 

What number are you ringing ?. I phoned them yesterday and was answered in 4 mins

Re: Price rises this year.
 

150 on the landline.

Re: Price rises this year.
 

My Broadband service with Virgin ends in a few days and I have already got a new provider installed, Virgin retentions just offered me 250mb for £17 a month, it’s a great deal but I will be staying with my new provider.

Re: Price rises this year.
 

I FORGOT all about this new Rise of £7 due to my slight Dementia. (I forget things) I was paying £49 for 500mb (NO tv) It has now gone up to £56 half way through my contract that does not end until March 2024. Surely VM has broken the contract doing this. Do you think I could do a deal now?? When is best time to phone 150 on my mobile phone to get through to UK NOT abroad. Cheers.

Re: Price rises this year.
 

Your best chance for a UK call centre is during the day, but to do so you need to navigate through the options to the thinking of leaving us one

The only issue I can see if you could well be beyond the cut-off point for handing in your notice

Still worth a try though

Re: Price rises this year.
 

well just cancel my account with VM so see what happens now if no joy then i am off to vodafone for bb / home phone !

Re: Price rises this year.
 

well got a phone call from VM & got a very good deal M265 + anytime calls £32,00 p/month happy days again :)

Re: Price rises this year.
 

I still have had no luck getting to talk to someone who knows what is going on with my bill, namely the "package change".

Re: Price rises this year.
 

The robot on 150 keeps asking for my "memorable" word. It can't be very memorable as I haven't had to use it in about 30 years, and the one I had recorded is being rejected. So I have used their online complaint form to ask what the £6.50 charge for "change in service" is for.

Re: Price rises this year.
 

VM have recently updated My Virgin Media and you should be able to update the memorable word by logging in there.

When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit

Re: Price rises this year.
 

Thanks! :tu:

Re: Price rises this year.
 

Just a quick update about my VM.
My 18 month contract finishes around 3rd August so I got the boot in first and rang retentions, fortunately UK based.
I was paying a discounted £99 which was due to go up to £141.

The outcome of our chat was I am going to lose Sky Cinema (very rarely used), my SS is going to be known as the SS Collection and I have gone for UHD at £7pm which can be cancelled anytime. Internet is 350 and our landline 'Talk More Anytime' is being renamed 'Anytime Chatter'.

It seems I can ring mobiles from the landline and not be charged, is this correct?
Also I will have to pay 24ppm to use 084 087 etc etc

For the next 18 months my monthly fee is £98, but I think come April ++

Re: Price rises this year.
 

Days later and no response from them. :mad:

Re: Price rises this year.
 

Email the CEO,get their address from ceoemail.com