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-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   Broadband Hardware Trial 2015 (https://www.cableforum.uk/board/showthread.php?t=33701031)

linwelin 13-11-2015 17:30
Re: Broadband Hardware Trial 2015
 
Has the trial ended then, since they seem to be giving out the modem to new customers anyway.

Still waiting for my email.

---------------------

Never mind got a response from Jen on the VM forum. The trial does seem to have ended. They had a problem getting hardware out to people. Though she said those effect will still get the new hardware and full tech support when needed. I just wanted the new hardware to be honest as the Shub2 wireless is crap. Just hope they do send them out.

MUD_Wizard 13-11-2015 18:19
Re: Broadband Hardware Trial 2015
 
Quote:
Originally Posted by linwelin (Post 35807737)
Has the trial ended then, since they seem to be giving out the modem to new customers anyway.

Still waiting for my email.

---------------------

Never mind got a response from Jen on the VM forum. The trial does seem to have ended.

Not true.

They had a problem getting hardware out to people. Though she said those effect will still get the new hardware and full tech support when needed.

Just usual VM delays.

I just wanted the new hardware to be honest as the Shub2 wireless is crap. Just hope they do send them out.
The new hardware is not available to every customer yet. Only in small numbers.

You may be in the 3rd or 4th trial batch, whenever that happens.

linwelin 13-11-2015 20:11
Re: Broadband Hardware Trial 2015
 
Quote:
Originally Posted by MUD_Wizard (Post 35807741)
The new hardware is not available to every customer yet. Only in small numbers.

You may be in the 3rd or 4th trial batch, whenever that happens.
According to the forum team on VM the trial has ended.

dwarven 13-11-2015 20:32
Re: Broadband Hardware Trial 2015
 
Quote:
Originally Posted by linwelin (Post 35807766)
According to the forum team on VM the trial has ended.
Maybe they should tell trial participants that, but then that would be expecting proper and considered communication not a VM strongpoint

Kymmy 13-11-2015 21:14
Re: Broadband Hardware Trial 2015
 
Quote:
Originally Posted by dwarven (Post 35807768)
Maybe they should tell trial participants that, but then that would be expecting proper and considered communication not a VM strongpoint
It isn't over, see James's update post in the trial forum

MUD_Wizard 13-11-2015 21:33
Re: Broadband Hardware Trial 2015
 
Quote:
Originally Posted by Kymmy (Post 35807777)
It isn't over, see James's update post in the trial forum
It's not over until James dresses up as a fat lady and sings.

Sephiroth 13-11-2015 21:34
Re: Broadband Hardware Trial 2015
 
Ah - he hasn't sung yet!

dwarven 13-11-2015 21:35
Re: Broadband Hardware Trial 2015
 
Quote:
Originally Posted by Kymmy (Post 35807777)
It isn't over, see James's update post in the trial forum
I have but they are obviously giving out conflicting information if people are posting here that they have been told it is by other forum team members

MUD_Wizard 13-11-2015 21:43
Re: Broadband Hardware Trial 2015
 
Quote:
Originally Posted by Ignitionnet (Post 35807703)
Have you not got your gigabit internet sorted yet?

---------- Post added at 20:43 ---------- Previous post was at 20:36 ----------

Quote:
Originally Posted by linwelin (Post 35807766)
According to the forum team on VM the trial has ended.
Link?

linwelin 13-11-2015 23:08
Re: Broadband Hardware Trial 2015
 
Quote:
Originally Posted by MUD_Wizard (Post 35807783)
Have you not got your gigabit internet sorted yet?

---------- Post added at 20:43 ---------- Previous post was at 20:36 ----------



Link?
Don't have a link it was a PM. The trial must still be going if people have access to the trial forum, I guess Jen was meaning there will not be any more people joining the trial? But she did say those that didn't get the hardware will be put on a list for it to be sent out.

Kymmy 14-11-2015 10:32
Re: Broadband Hardware Trial 2015
 
I think the confusion here is that part one is over hence they should be merging the two trial forums soon, but the trial itself is still going

Ignitionnet 14-11-2015 10:46
Re: Broadband Hardware Trial 2015
 
Quote:
Originally Posted by MUD_Wizard (Post 35807783)
Have you not got your gigabit internet sorted yet?
Waiting for first phase of pilot to start - hopefully April but no guarantee. :)

jb66 14-11-2015 18:24
Re: Broadband Hardware Trial 2015
 
So been to a slow speed issue today with a hub 3.0. I got 200meg on my note phone but I moved the hub to another location for wifi and could only get 6meg, is there any issues with slow speeds after a reboot?

Horizon 16-11-2015 22:22
Re: Broadband Hardware Trial 2015
 
[QUOTE=jb66;35807164]Talking of trials, anyone have any updated info on VM's FTTP trials? There were at least 2 or 3 in some villages and a town, names escape me right at the moment.

pondhopper 22-11-2015 11:38
Re: Broadband Hardware Trial 2015
 
4 Attachment(s)
Is this the hub, but I had this installed yesterday, as I was previously with BT (using their Infinity Broadband) and the Virgin-Media guy said it was a new model that is currently being trialed by a "select few" and also some new customers as well, and apparently I'm one of them...!

If so I've not had any issues, albeit it's still less than 24hours since it was installed, apart from when the initial installation was being activated by the engineer as the codes on the box he scanned weren't recognised so he had to call in and get confirmation, he then re-scanned it and then it was recognised. Within fifteen minutes the hub and my TV were up and running perfectly.

Just found this "review" online.. [same hub]
http://www.uswitch.com/broadband/new...early_preview/


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