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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   120M : Virgin Media 150Mb Coming 2014 (https://www.cableforum.uk/board/showthread.php?t=33695731)

BenMcr 07-03-2014 14:24
Re: Virgin Media 150Mb Coming 2014
 
Honest answer? Because that's not what Virgin Media have decided it will be.

qasdfdsaq 07-03-2014 14:45
Re: Virgin Media 150Mb Coming 2014
 
That's not an answer, that's a restatement of the question.

It's quite obvious he wants to know why they decided not what they decided.

telfordcable 07-03-2014 14:45
Re: Virgin Media 150Mb Coming 2014
 
Quote:
Originally Posted by StevenNT (Post 35678482)
Interesting, how come it won't be 10:1 ratio?
Complaint to ASA! I am sure we all are on 10:1 ratio in the first place!

10:1 Ratio mean:

50 should be 50/5
100 should be 100/10
152 should be 152/15

BenMcr 07-03-2014 14:52
Re: Virgin Media 150Mb Coming 2014
 
Quote:
Originally Posted by qasdfdsaq (Post 35678496)
It's quite obvious he wants to know why they decided not what they decided.
I know that, but you aren't going to any answer you want as why they've done it, other than 'that's what it is'

Ignitionnet 07-03-2014 14:56
Re: Virgin Media 150Mb Coming 2014
 
Quote:
Originally Posted by telfordcable (Post 35678497)
Complaint to ASA! I am sure we all are on 10:1 ratio in the first place!
ASA = Advertising Standards Agency, they regulate advertising as their name suggests. Hence, you would need to find some advertising mentioning a 10:1 ratio.

I don't remember seeing any.

---------- Post added at 13:56 ---------- Previous post was at 13:55 ----------

Quote:
Originally Posted by BenMcr (Post 35678501)
I know that, but you aren't going to any answer you want as why they've done it, other than 'that's what it is'
All about the money I would imagine. No business case to spend the necessary to deliver the higher upstream speeds.

Mr K 07-03-2014 15:07
Re: Virgin Media 150Mb Coming 2014
 
Quote:
Originally Posted by Ignitionnet (Post 35678504)
ASA = Advertising Standards Agency, they regulate advertising as their name suggests. Hence, you would need to find some advertising mentioning a 10:1 ratio.
I'm sure 'Mark Wilkin' on the VM support forum promised it.

However I'm not sure he actually exists so taking him to court might be tricky.....

Neptune_Twilight 07-03-2014 15:11
Re: Virgin Media 150Mb Coming 2014
 
I was hoping for 15 up but I knew it was still going to be 12 & no one forced me to change to 152 - At times I think back to the good old days of 16 years or more ago with needing two phone lines & dial-up along with £700+ home phone bills a quarter & still having to pay just to have a ISP - For me internet has never been as cheap in actual cost & if I consider how much £700 would be today more so!

Having 152 has had the required effect on friends who don't get fibre yet & really, really annoyed them with bells on :angel:

Mr K 07-03-2014 15:21
Re: Virgin Media 150Mb Coming 2014
 
Thought I'd chance my arm yesterday, so gave retentions a ring to try and get my 30 to 50MB upgrade early. I was stung into action by some VM leaflets pushed through the door advertising 50MB as their lowest tier - so presumably my neighbour could get it straight away.

All went well initially, but they needed to transfer to their 'Broadband team' to sort it. As soon as i got a crackly line and an Indian voice who didn't have a clue what I was on about I knew it was a doomed attempt. Dare say i can wait a couple of months and the difference between 30 and 50 MB will be negligible in everyday use. It was a slight upgrade in upload speed I was more interested in.

Neptune_Twilight 07-03-2014 15:35
Re: Virgin Media 150Mb Coming 2014
 
Quote:
Originally Posted by Mr K (Post 35678515)
As soon as i got a crackly line and an Indian voice who didn't have a clue what I was on about I knew it was a doomed attempt
I was very surprised when the guy said after just asking for the upgrade he said I can do that, it does depend on who you get no doubt about it. I have Spotify though VM having had a long trial & when I rang to continue after the trial I was on the phone 15 minutes trying to convince those on the other end that VM do actually do Spotify & I pay for it through them though this guy(s) was in the UK even though it was in my apps on my VM page! Personally I would ring again.

Ignitionnet 07-03-2014 15:36
Re: Virgin Media 150Mb Coming 2014
 
Quote:
Originally Posted by Mr K (Post 35678510)
I'm sure 'Mark Wilkin' on the VM support forum promised it.

However I'm not sure he actually exists so taking him to court might be tricky.....
Regrettably a forum post isn't an advertisement. Mr Wilkin does indeed exist and is a real person.

Sephiroth 07-03-2014 15:56
Re: Virgin Media 150Mb Coming 2014
 
Quote:
Originally Posted by BenMcr (Post 35676825)
I suppose those on VIP could upgrade to the latest version which would come with 152Mbit (and Talk Unlimited Extra)

But to be honest, the schedule is there for a reason - allowing everyone to upgrade early without any other change to their service would defeat the point of it.
That worked.

roughbeast 07-03-2014 16:28
Re: Virgin Media 150Mb Coming 2014
 
Quote:
Originally Posted by Mr K (Post 35678515)
As soon as i got a crackly line and an Indian voice who didn't have a clue what I was on about I knew it was a doomed attempt.
It was the crackly line and Indian voice that finally got me there. He put me back to sales, but this time I got someone who knew what they were doing.

I really think it is a bit of a lottery. Many staff in sales go by what they have been told - the roll out schedule. Those with a bit of common-sense realise that they cannot decently refuse current customers on 120Mb from having 152Mb when their next-door neighbour can have it for a few pounds less on a new contract.

Keep trying and insist that you are happy to be re contracted. You will get better telephone and a reduction of at least £5.00 for 18 months.

Ashbury 07-03-2014 17:10
Re: Virgin Media 150Mb Coming 2014
 
Quote:
Originally Posted by roughbeast (Post 35678534)
It was the crackly line and Indian voice that finally got me there. He put me back to sales, but this time I got someone who knew what they were doing.

I really think it is a bit of a lottery. Many staff in sales go by what they have been told - the roll out schedule. Those with a bit of common-sense realise that they cannot decently refuse current customers on 120Mb from having 152Mb when their next-door neighbour can have it for a few pounds less on a new contract.

Keep trying and insist that you are happy to be re contracted. You will get better telephone and a reduction of at least £5.00 for 18 months.
Contacted retentions yesterday and behold , a £10 reduction and speed increase on a 12 month contract.

http://www.speedtest.net/my-result/33549

Ashbury 07-03-2014 17:26
Re: Virgin Media 150Mb Coming 2014
 
1 Attachment(s)
Attachment 25274

blackthorn 07-03-2014 17:28
Re: Virgin Media 150Mb Coming 2014
 
Where in the superhub2 settings do you check to see what speed you are on please ?


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