Re: General TiVo Discussion Part 2
 

Fair point, but the inference i get from the post is that it's in the Cisco box firmware and they've identified the cause. I know they need people to test further but as soon as the PQ issue was resolved, I'd have thought they'd have sent the update.

They obviously must have their reasons, as the PQ issue has put some people off getting Tivo and some people (not many I suspect) have actually returned Tivo because of SD PQ, so it's in VM's interests to get it fixed and on boxes ASAP.

Re: General TiVo Discussion Part 2
 

Doing an update to only fix this would significantly delay all the other lovely things you want. So the decision has been taken to do them all together instead.

Anybody who wants the fix early is free to apply to become a beta tester.

http://community.virginmedia.com/t5/...ty/td-p/500443

Re: General TiVo Discussion Part 2
 

Less channels. :mad::D

And steering very quickly back into the TiVo Bus Lane......TiVo write the software in the States. VM have to gather feedback from us, send it to TiVo, who write the software, test it, let VM test it, VM find issues, get TiVo to fix them, who test it again, let VM have a play....

.....repeat until VM is happy to unleash updates to us customers.

And then we find issues, send it to VM, who contact TiVo.....etc etc.

Re: General TiVo Discussion Part 2
 

Indeed. It's not really any wonder that updates aren't particularly quick in coming :)

Re: General TiVo Discussion Part 2
 

They may have sent or got a team over here? Do not forget that TiVo were over here before and still are till the S1's get shut down:confused: This may be wrong but it is IMHO:erm:

Re: General TiVo Discussion Part 2
 

its all very long winded the way Virgin take to do anything and it takes a eternity for us to finally get these things.:(:(

Re: General TiVo Discussion Part 2
 

The impression I get is there is a VM team working on certain things over here and the TiVo team themselves are in the states.

The next phase of TiVo will probably be underway and testing soon so it would make more sense to add in the pq fix to that software rather than try to get it done first and release it, as that could have an effect on what they might already be working on.

Re: General TiVo Discussion Part 2
 

Cheers for that:)

Re: General TiVo Discussion Part 2
 

Actually, IIRC Tivo haven't had any significant presense over here in years :) I'm not even sure they have any offices at all now.

---------- Post added at 09:35 ---------- Previous post was at 09:33 ----------

Possibly but as far as I know, all coding is done by Tivo and that's over in the US.

Re: General TiVo Discussion Part 2
 

TiVo do have a small UK team, but most of the coding is done in the US. Cisco also provide a significant amount of software.

However, it's the testing that takes most of the time, not the coding.

Re: General TiVo Discussion Part 2
 

You say that like it's something unusual. Any software development and testing takes a long time. To do otherwise would be foolish.

Re: General TiVo Discussion Part 2
 

As this product is new to virgin there is bound to be major bugs and issues with customers, which will be worked on straight away, come a years time most issues will probably have been sorted and only minor issues will be the problem, in most cases its better the public raise the issues as they are the ones that create the real time scenarios.

Re: General TiVo Discussion Part 2
 

Yes I agree with that , just look at Sky's software since Anytime+ its took time to develop and get right , and there are still some with problems yet.

Re: General TiVo Discussion Part 2
 

Plus, no matter how rigorously tested a piece of software is, you can guarantee that as soon as it's released into the wild someone will find a way to break it that hadn't been foreseen.

Re: General TiVo Discussion Part 2
 

Got the installers here now as I speak, 2 of them turned up to do it. Just on the initial screens so hopefully all will be up and running soon.

Re: General TiVo Discussion Part 2
 

Enjoy your TiVo

Re: General TiVo Discussion Part 2
 

You will be up and running in about 40 mins.

It's great enjoy Tivo.

Re: General TiVo Discussion Part 2
 

The Sky+ box is a good example of that.

Still waiting for a bug free update.

Re: General TiVo Discussion Part 2
 

Yes there always will be bugs.:erm:

Re: General TiVo Discussion Part 2
 

Been up and running for about an hour and from what I can tell, all guide data has been downloaded and it's all working well. Loving it so far. The best feature for me is the Search all TV - much better than going through the guide to set series links. And the adding time to the start and end is not as long winded as people have made out.

Re: General TiVo Discussion Part 2
 

Glad your first experience of tivo is a good one, l have had mine now for 4 weeks and so far no problems at all.:D:D:D

Re: General TiVo Discussion Part 2
 

Yeah it's all good. Just a quick question can you actually log in to the eBay app to your account?

Re: General TiVo Discussion Part 2
 

Glad you are enjoying it:D

Re: General TiVo Discussion Part 2
 

No not at the moment as it is still in beta site mode.

Re: General TiVo Discussion Part 2
 

Hi,
Received first bill since I had Tivo installed - Tivo charges okay, but they are charging me £10 per month still as a V+ HD charge, plus £15.00 for second V box (less £8.50 discount?). I have the Tivo plus one V+ box which I kept and had put upstairs (replacing an old V box I had up there).

This doesn't sound right to me - particularly as a lot of people have had the second box fee waived. So - I'm paying £16.50 for the V+ box?

Spoke to Call Centre in India who, as usual, were less than helpful. Can anyone advise if they think I'm being charged too much and advise who I should contact to try to get this resolved?

Thanks

Re: General TiVo Discussion Part 2
 

Re: General TiVo Discussion Part 2
 

What is the total charges for the bill? And what was your last bill before this one?

Re: General TiVo Discussion Part 2
 

Total service charges this bill £224.25

Total service charges last month: £68.60

Just querying the two things really:

1. Should I still be charged £10 for the V+ box (I thought that this wasn't charged any more?)
2. If I'm being charged the £10 for V+, why am I also being charged the second box charge?

Cheers

Re: General TiVo Discussion Part 2
 

.co.uk not .com

Re: General TiVo Discussion Part 2
 

Virgin,s billing is a absolute nightmare and when you phone up they try to fob you off all the time.

Re: General TiVo Discussion Part 2
 

VM email a dresses don't end in .com

Re: General TiVo Discussion Part 2
 

.co.uk then

Re: General TiVo Discussion Part 2
 

Did you pay for the TiVo ? Also on the newest bill is there any call charges? Just trying to work out the charges for you as the discounts on the bill may have gone up ?

Re: General TiVo Discussion Part 2
 

The total amount this bill includes the charge for the Tivo plus a partial (£2.70) months Tivo charge. The amount I have shown does not include the cost of any telephone calls and is the service charge only. It appears nothing else has changed on the bill - so in theory it is correct, but I am querying if I should be paying £16.50 for keeping the V+ box.

I'm on XL Tv, XL Broadband, Unlimited Phone - with so many odd charges/discounts that the bills are always a bit of a mystery to me!

Am I wrong in thinking that the £10 V+ monthly fee should have been stopped now? I thought I had heard that it had? But the India Call Centre denied that this was the case. I had the V+ since it was first released, but can't remember if I paid a one-off fee at the time, I'm sure I did because I seem to remember my husband complaining about the cost.

Re: General TiVo Discussion Part 2
 

You need to speak to Customer Care to have the £10 V+ charge removed.

Did you have multi-room BEFORE TiVo?

Re: General TiVo Discussion Part 2
 

I think that I have worked it out and you are not getting charged the £16.50 for the box. Here is my working out for you:

New bill is £224.25 ( then you need to subtract the following )
TiVo £149.95
Partial charge £2.70
Month in advance £3.00
= £68.60

Hope this helps you:D As this is why I asked all the questions. So it looks like you are not getting charged to the extra box and this will be in the discounts?

Re: General TiVo Discussion Part 2
 

Wow this is along thread!

I'm getting the 500GB TiVo installed on Saturday. There are 1000's of posts in here - is there anywhere that has the top tips to get the best out of the TiVo?

Ta

Re: General TiVo Discussion Part 2
 

My bill went up 8.00 pounds including the tivo fee and l have multiroom.

Re: General TiVo Discussion Part 2
 

Thanks DF - yes I had an old V box upstairs which I then replaced with the V+.

If I call 150 to speak to Customer Care, which option do I choose from the list? I never know which one leads to Customer Care..... :(

---------- Post added at 19:43 ---------- Previous post was at 19:40 ----------

Thanks Devilincarnate, Looking back on the last bill, I was getting charged the £16.50 before (for having a V+ downstairs and a V (non HD) upstairs) - so this is not an additional charge - I should have queried the £10 for V+ before now - but now I have Tivo, I would like to get this sorted. I think it's a bit steep to be charged £10 for a V+ which is a second box, plus £6.50 for the second box!

Re: General TiVo Discussion Part 2
 

Yeah, just select 150 for billing and they can remove the V+ monthly £10 fee. as you already had multi-room, you don't qualify for the free multi-room offer, so £6.50 monthly charge will stand.

Re: General TiVo Discussion Part 2
 

Okay - thanks DF - I can live with that ;)

However, when I spoke to the Indian call center (selected Billing from the options) the guy said that there was no way they could remove the £10 charge for the V+ unless I pay an £85 one-off fee!!

Re: General TiVo Discussion Part 2
 

That's not true anymore. There used to be a conversion fee. Might be best speaking to one of our UK team in the morning?

Re: General TiVo Discussion Part 2
 

Yes - thanks - will call in the morning and hope for more luck.

Thanks for your help and advice - much appreciated. :)

Re: General TiVo Discussion Part 2
 

Odd - just sitting down to watch The Apprentice and, as the tuner kicked in to start recording it, the screen briefly went blank, before the picture returned.

Re: General TiVo Discussion Part 2
 

That's expected behaviour when it starts a recording on the tuner you're watching.

Re: General TiVo Discussion Part 2
 

Expected? In what way? :confused:

The V+ didn't do that.

Re: General TiVo Discussion Part 2
 

It is how TiVo works. It's taken you to the tuner thats about to record, to free up the other tuners for possible planned recordings. V+ had 3 tuners, but only 2 that actually recorded.

Re: General TiVo Discussion Part 2
 

The V+ only used 2 tuners for recording and one for viewing live TV. You never got to see how the recording tuners behaved when a recording started.

Re: General TiVo Discussion Part 2
 

Makes sense....I think. :erm::)

Re: General TiVo Discussion Part 2
 

I am currently recording the Soap Awards (8.00pm - 10.00pm)
as well as the Family Guy double bill (9.00pm - 9.30pm and then 9.30pm to 10.00pm)
whilst watching the Apprentice on BBC One - I just got a message come up on screen to say I need to change channel for the recording of the second Family Guy to happen.
Any reason why this has happened?

Re: General TiVo Discussion Part 2
 

Is TiVo finally ready to turn the corner?
http://www.sfgate.com/cgi-bin/articl...BUL11JHBC3.DTL

Re: General TiVo Discussion Part 2
 

Guess you put padding on so temporarily needs 3 tuners due to overlap?

Tivo does not cut padding off when there is an overlap like V+ does. I've posted this as a complaint and something which needs changing on the VM Forum.

Re: General TiVo Discussion Part 2
 

Thanks for the help. I think i'll take the padding off my series links from now on then as most of the channels run to time anyway

Re: General TiVo Discussion Part 2
 

Not the BBC! They're the only channels that I've found have bits missing from recordings if I don't pad!

Re: General TiVo Discussion Part 2
 

I heard one main channel tonight, I can't remember which, announce they were running early, so 'whatever' will now start early.
They are complete idiots.

Re: General TiVo Discussion Part 2
 

Try this post:

http://community.virginmedia.com/t5/...uot/m-p/458067

Re: General TiVo Discussion Part 2
 

Any idea when we who already had multiroom will get our 'goodie' offer. similar to the free multi room offer?

Re: General TiVo Discussion Part 2
 

Not sure... AFAIK there should be upgrade options for broadband (50meg etc)from sales.

Re: General TiVo Discussion Part 2
 

What is Multiroom?
Is that just having more than one box, or something different?

Re: General TiVo Discussion Part 2
 

Yes multiroom is having more than one stb.

Re: General TiVo Discussion Part 2
 

One problem I have . . .

I set a series link to record Family Guy on FX, but for some reason they are recording the ones on FX HD which I do not want to record. Is there a way to set the box not to auto record HD versions.
Also for series like this which is on every night, what is the best setting - New only, New and re runs or Everything?

Re: General TiVo Discussion Part 2
 

If you go in to "My shows and recordings" then "Manage my series links" you will be able to see which channel it is set up for ? You may have set it up to record FXHD. Just a thought?

Re: General TiVo Discussion Part 2
 

l have 3 stb boxes but no one one has offered me a goodie offer at the moment.:erm::erm:

Re: General TiVo Discussion Part 2
 

Spoke to Customer Care (Billing) this morning - they now tell me that the £10 is already taken care of in a 'package discount' I have - but I don't know if this is the case or not. As the discount doesn't say what it covers, just that it covers BB/TV/Phone, it's difficult to see how this is broken down and if, indeed, the £10 is covered. I'm still not really happy - the discount is about £34 altogether, does anyone else have a similar billing - if so, do you also have the £10 V+ charge listed?

Also I have just noticed (not sure how long it's been on) that I've got both Talk Mobile and Talk International which I never asked for! Looks like I'll have to call them again!

Like others who already had multi-room and missed out on the £6.50 being waived, would like to see what they're going to offer instead?

Really think they need to sort their billing out to make everything clear.

Re: General TiVo Discussion Part 2
 

If you are on the VIP bundle then the V+ £10 charge is indeed included in the discount and should not be removed.

Only a small number of people have been offered to keep their old V+ without the multiroom charge. This is unlikely to happen for all multiroom customers - just think of the revenue that Virgin Media would lose (although it would be a good differentiator from Sky).

Re: General TiVo Discussion Part 2
 

Virgins billing systems are a absolute joke as far as l am concerned.:(:(

Re: General TiVo Discussion Part 2
 

Not on VIP - only Triple XL - Wouldn't it be easier if Virgin had standard charges for packages, so you knew exactly where you stood?

Re: General TiVo Discussion Part 2
 

Actually you are probably on 'XL Plus' which is the same the VIP bundle without the Sports and Movies.

Virgin have now chaned the bundles so that the V+ pricing for anyone that now goes onto VIP or XL Plus with the V+ is the same as if you went for a lower bundle - however because the £10 isn't then charged, the discount is £10 less than you get keeping the overall price of the bundle the same

Re: General TiVo Discussion Part 2
 

On that we do agree.

Re: General TiVo Discussion Part 2
 

????????????????????????? :confused: Now even more confused!

Re: General TiVo Discussion Part 2
 

And so are most customers confused.:(:(

Re: General TiVo Discussion Part 2
 

maybe you could go onto the VM 'build your own bundle' site, add in all that you have and see how that price compares to what you are paying?

Re: General TiVo Discussion Part 2
 

Just look at a standard VM bill if you want to be confused...

Re: General TiVo Discussion Part 2
 

l got a tivo and the bill is even more confusing now.:confused::confused::confused:

Re: General TiVo Discussion Part 2
 

Cheers for that, Passingbat - have just done that and it looks like I'm paying about the right amount. Now to tackle them over the Mobile/International add ons that I didn't ask for!

Re: General TiVo Discussion Part 2
 

Are they not part of XL Plus?

Re: General TiVo Discussion Part 2
 

Mine's pretty standard and in no way confusing :)
http://www.virginmediainfo.co.uk/you...xplained.shtml

Re: General TiVo Discussion Part 2
 

Lucky Carl.:erm::erm:

Re: General TiVo Discussion Part 2
 

I have never officially been told I'm on XL Plus (or chosen to be on it) but, according to my bill it looks like I'm being charged £3.50 for International/Mobile. As I never make international calls and hardly ever call mobiles on my landline, this isn't something I need - or want to pay for. Can anyone answer the question: If I remove these from my services, will someone then tell me that I lose some discount or can I actually save myself £3.50 per month?

Re: General TiVo Discussion Part 2
 

If they are part of XL Plus, then you can't remove them without changing your bundle, if you are not on XL Plus then you can just remove them and you'll save £3.50 pm

Sounds like another call to Customer Care to look at alternative bundles! :cool:

Re: General TiVo Discussion Part 2
 

Okay - thanks - is there any way of knowing if I am on XL Plus????

Re: General TiVo Discussion Part 2
 

Customer Care will know, as the bundle discount should show it.

Re: General TiVo Discussion Part 2
 

Hi guys,
possibly this has come up already, so I apologize if it has, but I found few issues with Tivo and wondering if I could pass the problems out to anyone at the tech dept.

1. It doesn’t show the start of the programme on the infos when you select it from the TV guide (just a little string between 23 and 23.30 for example is the start is
23.10?)

2. With the V+ if you went through the agenda you could click on a event and set a reminder with Tivo you can’t set a reminder for a programme it just asks you if you want to record it.

3. Also, when you want set up a remote recording off the Virgin TV guide online it showed different movies to what was on the actual tv guide. (last night for example there was Echelon Cospiracy on the box on Sky Premier and a completely different movie on the online tv guide).

Is there anybody I could contact to address this problems? Any help would be appreciate.

Thanks

Re: General TiVo Discussion Part 2
 

1. is a known problem.
2. Reminders are "on the way".
3. Not sure about this one :confused:

Re: General TiVo Discussion Part 2
 

3. probably a fault.

Re: General TiVo Discussion Part 2
 

Oh ok. Thank you very much mate! Appreciate that.

Re: General TiVo Discussion Part 2
 

Not checked name on the online guide, but this film is called The Gift on the V+ box but it is the same film.
:confused:

Re: General TiVo Discussion Part 2
 

Has anyone how PM'ed NickO on community.virginmedia.com about picture quality had a reply yet? I'm so impatient!!

Re: General TiVo Discussion Part 2
 

I expect it'll be a few weeks until there is a software update ready to go to beta testers, so you aren't missing anything.

Re: General TiVo Discussion Part 2
 

As they have stated it will be added in to the next major update I would think that will not be for a few months yet.

Re: General TiVo Discussion Part 2
 

Thanks Spiderplant, just geeking out a bit, I can wait!! :)

---------- Post added at 12:42 ---------- Previous post was at 12:41 ----------

I was talking about being added to the beta program but thanks for the update. :)

Re: General TiVo Discussion Part 2
 

Same movie film name on film credits is The Gift.

Re: General TiVo Discussion Part 2
 

Another TIVO review

http://www.expertreviews.co.uk/pvrs/...media-tivo-1tb

Re: General TiVo Discussion Part 2
 

Yes thanks for that as its a very interesting read and when are you getting one.;);)

Re: General TiVo Discussion Part 2
 

Methinks Muppetman is being drawn to the light side
The force is strong in this one
;):)

Re: General TiVo Discussion Part 2
 

The force is even stronger with Yoda the master me thinks.:):)

Re: General TiVo Discussion Part 2
 

Yes but Emperor Rupe keeps adding channels and clawing me back :D

Re: General TiVo Discussion Part 2
 

Perhaps its time for you to hire your dark apprentice to knock him off.:D:D:D

Re: General TiVo Discussion Part 2
 

Agreed

:tu::tu::tu:

;)

Re: General TiVo Discussion Part 2
 

Yes it,s very easy to do in my mind so l just think some people are too lazy to do it.:D:D:D