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-   -   50M : Think Broadband Ping Monitor Results (POST YOURS) (https://www.cableforum.uk/board/showthread.php?t=33675644)

Sephiroth 22-09-2013 20:56
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
If the other property has channel numbers the same as your (they don't all have to be - sy 75% of them) then you're both served by the same group.

fordprefect 22-09-2013 21:10
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Thanks Serphiroth, I do that in the morning I don't want to disturb my old dear.

My modem for a while has been dropping the connection over and over, after each reset. So I phoned VM Lol, Anways lots of more power cycling, then I was walked through putting modem back into router mode, then back to modem mode. He said there was some tinkering there side and at the end of it all some friendly advice to look in future of the forums to find out how to set modem mode. Lol, I 100% sure I was clear that my problem was about my connection dropping. Nothing like phoning a helpline and have the operator patronise, you lol it was actually funny.

Anyways, modems staying on now, and its on different upstream channels and since then the latency has dropped dramatically (more like my moms connection).

http://www.thinkbroadband.com/ping/s...22-09-2013.png

Sephiroth 22-09-2013 21:32
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
If you spoke to offshore - forget it. Nothing useful comes from them on the broadband help side.

That TBB graph is pretty dire. Your stats were perfectly good and that surprises me. Whatever it is stay in modem mode. You don't need any complexity to be added by the SH's router functions.

May we see the network log, please to include a time when it dropped out.

fordprefect 22-09-2013 21:46
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Just dropped out again @ around 21:43 here are the logs

this shows for the first time every (I have checked a lot) some t3 timeouts

22/09/2013 20:44:13 GMT 22/09/2013 20:44:13 GMT Notice (6) 69010200 SW Download INIT - Via Config file .iyewrkldJKDHSUBsgvc
22/09/2013 20:44:11 GMT 22/09/2013 20:44:11 GMT Warning (5) 66050300 Auth Fail - Web login failed.
22/09/2013 20:44:05 GMT 22/09/2013 20:44:05 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/09/2013 19:53:28 GMT 22/09/2013 19:53:28 GMT Error (4) 69010700 SW upgrade Failed after download - Incompatible SW file
22/09/2013 19:52:16 GMT 22/09/2013 19:52:16 GMT Notice (6) 69010200 SW Download INIT - Via Config file 7dsfd;kfoA,.iyewrkld
22/09/2013 19:52:07 GMT 22/09/2013 19:52:07 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/09/2013 19:50:56 GMT 22/09/2013 19:50:56 GMT Error (4) 69010700 SW upgrade Failed after download - Incompatible SW file
22/09/2013 19:49:45 GMT 22/09/2013 19:49:45 GMT Notice (6) 69010200 SW Download INIT - Via Config file 834ncxv9873254k;fg87
22/09/2013 19:49:36 GMT 22/09/2013 19:49:36 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/09/2013 19:17:03 GMT 22/09/2013 19:17:03 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/09/2013 19:07:46 GMT 22/09/2013 19:07:46 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/09/2013 18:59:30 GMT 22/09/2013 18:59:30 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully

fordprefect 22-09-2013 21:51
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
2 Attachment(s)
for good measure here are the up and downstream for that restart.

Sephiroth 22-09-2013 21:55
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Is the SH2 on v26 firmware?

Is the reset always associated with a failed SW upgrade message (which shouldn't affect you aty all)?

fordprefect 22-09-2013 22:04
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Modem is v26, the call centre had me do a factory reset. Normally with reset I just get

downstream locked followed by TOD established.

Sephiroth 22-09-2013 22:56
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Factory reset is a waste of time. It clears all your settings and puts the firewall, IP flood detexct and a whole load of stuff on that you're better having switched off.

buckleb 22-09-2013 23:13
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
My IP address changed recently (from an 86.x.x.x address to a 81.x.x.x), so I'm guessing some kind of segmentation has taken place(?) and the graph is showing a marked improvement. Gone are the hillocks that used to populate the graph at peak times and speed is still good.

This is with SH2 and 26 firmware. The speed test results are over wireless (a 5GHz USB adapter on my desktop).

The peaks are (I'm assuming) my Samknows device.

Sawbridgeworth area (CM21)

http://www.thinkbroadband.com/ping/s...22-09-2013.png

https://www.cableforum.co.uk/images/...2013/09/10.png

Meekel 23-09-2013 11:04
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quite a bit of constant packet loss after an outage yesterday

http://www.thinkbroadband.com/ping/s...23-09-2013.png

fordprefect 24-09-2013 20:38
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
[img]Download Failed (1)[/img]

This is my currents graph now that the super hub 2 has been replaced with super hub 1.

SnoopZ 24-09-2013 21:02
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by fordprefect (Post 35625168)
http://www.thinkbroadband.com/ping/s...24-09-2013.png

This is my currents graph now that the super hub 2 has been replaced with super hub 1.
Would have kept the SH2 it is far far better.

Risco 24-09-2013 21:02
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Anyone fancy interpreting this one?

Superhub 2 latest firmware - Router mode.

My Broadband Ping

SnoopZ 24-09-2013 21:12
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Which firmware is it running? Early versions of firmware made the graph look terrible but it would generally seem to not affect the connection at all.

edit, just seen you said latest firmware, the yellow is higher than i would expect it to be, i am sure Seph has a good opinion on this. :)

fordprefect 24-09-2013 21:58
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by SnoopZ (Post 35625175)
Would have kept the SH2 it is far far better.
Well considering that the 2nd super hub 2 replacement still lead to lots of disconnections and far greater latency. I stick to using this hub and my own router, oh and both were on the latest firmware, also I didn't ask for hub 1 the technician did it, and told me how thats whats happening now when people are getting probs.

Simm 27-09-2013 20:19
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...27-09-2013.png

Looking great on sh2 after firmware update

Risco 28-09-2013 11:08
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Risco (Post 35625176)
Anyone fancy interpreting this one?

Superhub 2 latest firmware - Router mode.

My Broadband Ping
My Modem went offline yesterday while at work and it has much improved. Any ideas what happened?


http://www.thinkbroadband.com/ping/s...28-09-2013.png

Sephiroth 28-09-2013 11:26
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Risco (Post 35626136)
My Modem went offline yesterday while at work and it has much improved. Any ideas what happened?
That red block indicates that your WAN IP address has changed; this, in turn, suggests that an area resegmentation has been completed and you have been moved to a new CMTS and/or line card. If you have before/after modem stats to compare, this can be easily confirmed or otherwise.

Risco 28-09-2013 11:32
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Sephiroth (Post 35626140)
That red block indicates that your WAN IP address has changed; this, in turn, suggests that an area resegmentation has been completed and you have been moved to a new CMTS and/or line card. If you have before/after modem stats to compare, this can be easily confirmed or otherwise.
Ahh I see, well here is my latest log

Quote:
Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 63 315000000 Hz 256 QAM -0.6 dBmV 36.8 dB 9399 328
Locked 57 267000000 Hz 256 QAM -0.9 dBmV 37.6 dB 4017 434
Locked 58 275000000 Hz 256 QAM -0.9 dBmV 37.1 dB 3398 367
Locked 59 283000000 Hz 256 QAM -1.3 dBmV 36.8 dB 4271 383
Locked 60 291000000 Hz 256 QAM -1.2 dBmV 37.1 dB 4954 353
Locked 61 299000000 Hz 256 QAM -0.8 dBmV 36.8 dB 6243 367
Locked 62 307000000 Hz 256 QAM -0.7 dBmV 37.1 dB 7477 363
Locked 64 323000000 Hz 256 QAM -0.5 dBmV 37.1 dB 8365 396
To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 2 31000000 Hz ATDMA 51.3 dBmV 16QAM 6400000 Hz 5120 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
Locked 1 37600000 Hz ATDMA 51.3 dBmV 16QAM 6400000 Hz 5120 Ksym/sec
Here is my previous

Quote:
Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 63 315000000 Hz 256 QAM -0.1 dBmV 37.1 dB 1992 346
Locked 57 267000000 Hz 256 QAM -0.4 dBmV 38.3 dB 1025 420
Locked 58 275000000 Hz 256 QAM -0.5 dBmV 37.9 dB 928 394
Locked 59 283000000 Hz 256 QAM -0.8 dBmV 37.1 dB 1011 356
Locked 60 291000000 Hz 256 QAM -0.7 dBmV 37.4 dB 1109 348
Locked 61 299000000 Hz 256 QAM -0.3 dBmV 37.4 dB 1422 358
Locked 62 307000000 Hz 256 QAM -0.2 dBmV 37.6 dB 1614 377
Locked 64 323000000 Hz 256 QAM 0.0 dBmV 37.6 dB 1747 361
To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 1 37600000 Hz ATDMA 50.8 dBmV 16QAM 6400000 Hz 5120 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
Locked 2 31000000 Hz ATDMA 50.8 dBmV 16QAM 6400000 Hz 5120 Ksym/sec

Sephiroth 28-09-2013 12:23
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
So that analysis of mine can't be confirmed. You seem to be on the same line card and CMTS because nothing's changed.

Did you have to set up a new TBB or was the red bloxck an overnight outage?

Risco 28-09-2013 14:34
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Sephiroth (Post 35626160)
So that analysis of mine can't be confirmed. You seem to be on the same line card and CMTS because nothing's changed.

Did you have to set up a new TBB or was the red bloxck an overnight outage?
I did not need to set up a new graph, it went down while I was at work?

Btw this is my ping test, I assume that is right on the money?

http://www.pingtest.net/result/87062738.png

Jumping 28-09-2013 16:21
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
That ping looks a little bit high tbh.

Sephiroth 28-09-2013 17:29
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
It's twice as high as it should be, IMO. So not good.

Risco 28-09-2013 17:36
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Sephiroth (Post 35626226)
It's twice as high as it should be, IMO. So not good.
Mmm, how do I get this resolved?

Sephiroth 28-09-2013 18:30
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Risco - I take that back.

Pingtest said you were <50 miles from Maidenhead (my pingtest says the same and I am) . But I see that you're in Maidstone and that distance has to be at least 70 miles.

When I ping Maidstone on speedtest.net, I get 115 ms! So your 34 ms is actually good.

Risco 28-09-2013 19:32
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Sephiroth (Post 35626248)
Risco - I take that back.

Pingtest said you were <50 miles from Maidenhead (my pingtest says the same and I am) . But I see that you're in Maidstone and that distance has to be at least 70 miles.

When I ping Maidstone on speedtest.net, I get 115 ms! So your 34 ms is actually good.
Phew!

Jumping 28-09-2013 20:02
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
This is what I got.
[img]Download Failed (1)[/img]

oops sorry just seen thats to MK and not Maidenhead let me re-run.

Here we go to Maidenhead

[img]Download Failed (1)[/img]

So you guys are a little bit high IMHO.

Risco 28-09-2013 20:17
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Jumping (Post 35626288)
This is what I got.
http://www.pingtest.net/result/87077852.png

oops sorry just seen thats to MK and not Maidenhead let me re-run.

Here we go to Maidenhead

http://www.pingtest.net/result/87077897.png

So you guys are a little bit high IMHO.
How far away are you from the respective servers?

Jumping 28-09-2013 20:23
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Hmm it say distance at the bottom but let me check as it sounds a bit less than it should be, ok the distances at the bottom of the results aren't to far off MK is 342miles the shortest drivable route and Maidenhead 370.

So im a fair bit further away than you.

qasdfdsaq 28-09-2013 21:48
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Indeed, the highest ping you should ever get on VM's network to those sites is about 30ms, and that's on the furthest reaches of their network. The closer you are, the less you should get.

Risco 29-09-2013 01:10
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by qasdfdsaq (Post 35626307)
Indeed, the highest ping you should ever get on VM's network to those sites is about 30ms, and that's on the furthest reaches of their network. The closer you are, the less you should get.
So what should I do about it?

qasdfdsaq 29-09-2013 11:12
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Figure out if you care or not, then figure out what's causing it.

Risco 29-09-2013 17:37
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by qasdfdsaq (Post 35626383)
Figure out if you care or not, then figure out what's causing it.
Well I care because I play games online. So instead of giving cryptic replies, point me in the right direction please! :rolleyes:

Kushan 29-09-2013 17:57
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Risco (Post 35626488)
Well I care because I play games online. So instead of giving cryptic replies, point me in the right direction please! :rolleyes:
He's not being cryptic, he's just not opening a can of worms unless it's necessary. Tracing the cause of high pings can be a bit of an effort and it's usually something you have little control over.

The best thing to do is pathping to something you know has a higher ping than it should, that'll tell you where the extra latency is coming from. If it's not the first hop, it's something beyond your control. If it's not on Virgin's network, it's beyond their control (to a degree).

Risco 29-09-2013 18:13
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Kushan (Post 35626498)
He's not being cryptic, he's just not opening a can of worms unless it's necessary. Tracing the cause of high pings can be a bit of an effort and it's usually something you have little control over.

The best thing to do is pathping to something you know has a higher ping than it should, that'll tell you where the extra latency is coming from. If it's not the first hop, it's something beyond your control. If it's not on Virgin's network, it's beyond their control (to a degree).
Here is my traceroute to bbc.co.uk
Quote:
traceroute: Warning: www.bbc.co.uk has multiple addresses; using 212.58.246.93
traceroute to www.bbc.net.uk (212.58.246.93), 64 hops max, 72 byte packets
1 * * *
2 * * *
3 basl-core-2b-ae8-707.network.virginmedia.net (81.96.2.249) 11.735 ms 10.630 ms 12.137 ms
4 popl-bb-1b-ae11-0.network.virginmedia.net (81.96.0.149) 10.581 ms 10.083 ms 21.599 ms
5 nrth-bb-1b-et-700-0.network.virginmedia.net (62.253.175.53) 12.116 ms 13.084 ms 18.455 ms
6 tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18) 13.808 ms 13.895 ms 14.098 ms
7 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 15.244 ms 16.144 ms 13.840 ms
8 * * *
9 ae0.er01.cwwtf.bbc.co.uk (132.185.254.93) 19.601 ms 18.998 ms 18.229 ms
10 132.185.255.164 (132.185.255.164) 20.018 ms 18.613 ms 20.296 ms
11 bbc-vip014.cwwtf.bbc.co.uk (212.58.246.93) 15.795 ms 16.353 ms 15.804 ms

Kushan 29-09-2013 20:39
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Do the same again, except this time use "pathping" instead of traceroute. But to be honest, those results look fine.

Sephiroth 29-09-2013 20:42
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
He didn't choose a problematic URL - which is what you requested.

Kushan 29-09-2013 20:54
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Indeed, this is probably exactly why qasdfdsaq didn't go into much further detail. I'm not convinced that an elevated ping of 10ms to a single site is an issue worth getting into. Unless you can demonstrate that a site has significantly higher ping than it should, it'll be a nightmare to pin down the real cause of it.

In any case, the fact that there's no issue up to the BBC shows that the local connection is fine, so even if we could find a site with a higher ping, it's almost certainly something out of his control (And Good luck explaining this to first line).

Jumping 29-09-2013 21:03
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
mtr is a nice tool to check latency and packetloss with and there is a winmtr version if you are using windows.http://winmtr.net/

Risco 29-09-2013 21:44
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Kushan (Post 35626574)
Do the same again, except this time use "pathping" instead of traceroute. But to be honest, those results look fine.
I have a mac, don't have path ping? I found MTR?

This is for Youtube

Quote:
Traceroute

traceroute: Warning: youtube.com has multiple addresses; using 64.15.115.55
traceroute to youtube.com (64.15.115.55), 64 hops max, 72 byte packets
1 * * *
2 * * *
3 basl-core-2a-ae8-605.network.virginmedia.net (81.96.1.45) 16.957 ms 12.336 ms 10.873 ms
4 brnt-bb-1a-ae10-0.network.virginmedia.net (81.96.0.145) 11.645 ms 12.671 ms 12.494 ms
5 brhm-bb-1b-et-700-0.network.virginmedia.net (62.253.175.38) 23.760 ms 17.306 ms 21.996 ms
6 manc-bb-1c-et-000-0.network.virginmedia.net (62.253.175.70) 31.880 ms 19.016 ms 57.265 ms
7 * manc-bb-1d-ae2-0.network.virginmedia.net (62.253.174.93) 20.863 ms *
8 tcma-ic-2-ae0-0.network.virginmedia.net (62.253.174.178) 74.581 ms 18.165 ms 18.885 ms
9 186-14-250-212.static.virginmedia.com (212.250.14.186) 19.790 ms 20.473 ms 18.110 ms
10 cache.google.com (64.15.115.55) 18.402 ms 19.559 ms 24.021 ms

Quote:
HOST: MacBook-Pro.local Loss% Snt Last Avg Best Wrst StDev
1.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- basl-core-2b-ae8-708.netw 0.0% 10 10.0 19.5 8.9 42.0 10.9
4.|-- popl-bb-1b-ae11-0.network 0.0% 10 11.6 13.4 10.0 23.1 3.9
5.|-- manc-bb-1a-as3-0.network. 0.0% 10 19.4 21.0 17.3 30.2 3.8
6.|-- manc-bb-1d-ae0-0.network. 0.0% 10 32.7 26.4 20.4 32.7 3.8
7.|-- tcma-ic-2-ae0-0.network.v 10.0% 10 25.9 23.9 17.7 34.8 5.5
8.|-- 182-14-250-212.static.vir 0.0% 10 23.5 21.7 17.7 26.1 3.0
9.|-- cache.google.com 0.0% 10 21.2 22.2 17.7 26.9 3.6
Also cableforum

Quote:
HOST: MacBook-Pro.local Loss% Snt Last Avg Best Wrst StDev
1.|-- routerlogin.net 30.0% 10 2.8 1.8 1.2 2.8 0.7
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- basl-core-2b-ae8-707.netw 0.0% 10 10.0 11.9 9.4 18.4 2.9
4.|-- popl-bb-1b-ae11-0.network 0.0% 10 15.6 19.7 10.4 44.7 10.8
5.|-- popl-bb-1c-ae1-0.network. 0.0% 10 14.2 12.8 10.8 15.3 1.6
6.|-- nrth-bb-1c-ae7-0.network. 0.0% 10 14.3 15.4 13.0 19.8 2.4
7.|-- nrth-tmr-1-ae1-0.network. 0.0% 10 14.2 15.8 12.9 21.3 2.7
8.|-- fran-ic-1-as0-0.network.v 0.0% 10 29.5 31.3 29.2 33.6 1.6
9.|-- decix.bb-d.fra3.fra.de.on 0.0% 10 34.2 34.4 31.7 39.1 2.3
10.|-- ae-4.bb-d.fra3.fra.de.one 0.0% 10 30.2 32.6 30.2 35.8 1.9
11.|-- te-3-3.bb-d.bs.kae.de.one 0.0% 10 35.6 45.9 34.0 82.6 19.0
12.|-- ae-1.gw-distp-a.kw.nbz.fr 0.0% 10 34.8 38.4 34.1 48.1 4.0
13.|-- ae-1.gw-prtr-a0308-a.kw.n 0.0% 10 34.8 38.4 33.2 54.7 6.5
14.|-- titan.cableforum.co.uk 0.0% 10 37.5 36.7 34.2 38.5 1.4
Quote:
Originally Posted by Sephiroth (Post 35626579)
He didn't choose a problematic URL - which is what you requested.
Found one now.

qasdfdsaq 30-09-2013 01:23
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Aside from some congestion effects they all look perfectly normal.

---------- Post added at 01:23 ---------- Previous post was at 01:22 ----------

Quote:
Originally Posted by Risco (Post 35626593)
Found one now.
And that would be what?

craigj2k12 03-10-2013 21:42
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
https://www.cableforum.co.uk/images/local/2013/11/8.png

Mmmmmm, and I was out all day

JayAy 03-10-2013 23:17
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Can Anyone help me out with some advice on this one please?

120M/12M service
SH2 in modem mode
8 Downstream channels
1 Upstream channel

Before my summer hols - like this nearly every day - consistent 100M+ down and 8M+ up

http://www.thinkbroadband.com/ping/s...08-08-2013.png


After my summer hols (SH2 was switched off for a couple of week - big mistake I think) - now with a new IP address - very inconsistent performance, down and up fluctuating all over the shop. significant jitter

http://www.thinkbroadband.com/ping/s...22-09-2013.png

and tonight

http://www.thinkbroadband.com/ping/s...03-10-2013.png

Power levels look to be in line with acceptable ranges

Downstream (manually rebooted two days ago)
Power Level (dBmV) 3.16 4.15 3.88 3.40 3.77 3.95 3.62 3.44
RxMER (dB) 37.09 37.09 36.84 37.09 37.36 37.94 37.36 37.09
Pre RS Errors 12802 12339 7816 6376 4175 4171 4563 4198
Post RS Errors 1127 1142 1027 1201 878 866 1236 782

Upstream Power 45.50 no timeouts

A couple of WinMTR results which seem to indicate a big problem with the first hop outside.

http://www.thinkbroadband.com/ping/s...8-08-2013.html
WinMTR dell.com
|-----------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|-----------------------------------------------------|------|------|------|------|------|------|

| 192.168.*.* - 0 | 1658 | 1658 | 0 | 1 | 4 | 1 |

|cpc9-heme***************.virginmedia.com - 1 | 1654 | 1653 | 8 | 25 | 1472 | 15 |

|lutn-core-2b-ae5-2547.network.virginmedia.net - 1 | 1650 | 1648 | 9 | 18 | 165 | 12 |

|nrth-bb-1c-ae12-0.network.virginmedia.net - 0 | 1657 | 1657 | 9 | 19 | 188 | 19 |

| 62.253.174.189 - 0 | 1658 | 1658 | 19 | 29 | 214 | 26 |

| xe-2-0-1.cr1.ams5.nl.above.net - 0 | 1658 | 1658 | 19 | 28 | 207 | 20 |

| xe-0-1-0.mpr1fra3.de.above.net - 0 | 1658 | 1658 | 25 | 35 | 204 | 28 |

| xe-0-0-0.mpr1.fra4.de.above.net - 1 | 1654 | 1653 | 24 | 37 | 294 | 33 |

| xe-7-1-1.mpr1.cdg11.fr.above.net - 0 | 1658 | 1658 | 29 | 39 | 245 | 38 |

| xe-0-0-0.mpr2.cdg12.fr.above.net - 0 | 1658 | 1658 | 28 | 39 | 208 | 34 |

| ge-7-1-0.mpr1.lhr2.uk.above.net - 0 | 1658 | 1658 | 28 | 36 | 207 | 33 |

| so-5-3-0.mpr1.lhr3.uk.above.net - 1 | 1654 | 1653 | 28 | 37 | 197 | 39 |

| xe-7-0-0.mpr2.lhr3.uk.above.net - 0 | 1658 | 1658 | 29 | 38 | 219 | 34 |

| 64.125.24.121.available.above.net - 1 | 1654 | 1653 | 28 | 38 | 191 | 32 |

| xe-8-3-0.cr1.lga5.us.above.net - 1 | 1654 | 1653 | 0 | 117 | 265 | 111 |

| xe-1-0-0.cr2.lga5.us.above.net - 1 | 1650 | 1648 | 107 | 118 | 289 | 117 |

| xe-0-2-1.er2.lga5.us.above.net - 1 | 1654 | 1653 | 102 | 112 | 255 | 126 |

| 192.205.36.105 - 0 | 1658 | 1658 | 103 | 112 | 281 | 116 |

| cr2.n54ny.ip.att.net - 0 | 1658 | 1658 | 141 | 150 | 330 | 148 |

| cr2.wswdc.ip.att.net - 1 | 1654 | 1653 | 142 | 151 | 326 | 150 |

| cr1.attga.ip.att.net - 0 | 1658 | 1658 | 142 | 152 | 334 | 149 |

| cr2.dlstx.ip.att.net - 1 | 1654 | 1653 | 143 | 152 | 306 | 151 |

| cr81.auttx.ip.att.net - 0 | 1658 | 1658 | 141 | 150 | 326 | 147 |

| ggr1.dlstx.ip.att.net - 0 | 1658 | 1658 | 140 | 157 | 340 | 149 |

| 12.249.215.6 - 0 | 1658 | 1658 | 141 | 149 | 324 | 145 |

| No response from host - 100 | 332 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 332 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 332 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 332 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 332 | 0 | 0 | 0 | 0 | 0 |

|_________________________________________________ ____|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


WinMTR bbc.co.uk

|-----------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|-----------------------------------------------------|------|------|------|------|------|------|

| 192.168.*.* - 0 | 553 | 553 | 0 | 1 | 8 | 1 |

|cpc9-heme*******************.virginmedia.com - 0 | 552 | 552 | 9 | 31 | 1565 | 12 |

|lutn-core-2a-ae5-2547.network.virginmedia.net - 0 | 553 | 553 | 8 | 14 | 84 | 13 |

|popl-bb-1c-ae2-0.network.virginmedia.net - 0 | 553 | 553 | 9 | 16 | 112 | 12 |

|nrth-bb-1c-ae7-0.network.virginmedia.net - 0 | 553 | 553 | 11 | 17 | 51 | 15 |

|nrth-bb-1b-ae11-0.network.virginmedia.net - 4 | 486 | 469 | 11 | 24 | 125 | 13 |

| tele-ic-4-ae0-0.network.virginmedia.net - 1 | 549 | 548 | 13 | 22 | 122 | 16 |

| pos6-1.rt0.thdo.bbc.co.uk - 0 | 553 | 553 | 12 | 19 | 78 | 15 |

| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |

| ae0.er01.cwwtf.bbc.co.uk - 0 | 553 | 553 | 14 | 21 | 77 | 20 |

| 132.185.255.156 - 0 | 553 | 553 | 16 | 21 | 48 | 17 |

| www-vip.cwwtf.bbc.co.uk - 0 | 553 | 553 | 14 | 20 | 56 | 19 |

|_________________________________________________ ____|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
http://www.thinkbroadband.com/ping/s...13.htmlhttp://

Sephiroth 03-10-2013 23:23
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
I don't see the problem in the WinMTR. Could you be more specific please? I didn't understand the bit I highlighted: "A couple of WinMTR results which seem to indicate a big problem with the first hop outside."

In your stats, you have post-RS errors. Are these growing?

JayAy 04-10-2013 00:00
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Sephiroth (Post 35628134)
I don't see the problem in the WinMTR. Could you be more specific please? I didn't understand the bit I highlighted: "A couple of WinMTR results which seem to indicate a big problem with the first hop outside."

In your stats, you have post-RS errors. Are these growing?
The WinMTR wrst column has figures of 1472ms and 1565ms and for the bbc set an average of 31ms - these seem unusually high to me, but maybe not?

The Post RS errors have increased from around 300 immediately after the reboot (which is fairly normal) to the current values in three days.

Sephiroth 04-10-2013 08:07
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
The BBC according to my eyes had an average of 20 ms. The max at the Hemel CMTS means that a packet addressed directly to VM's Hemel server had an RTT of 1472/1565. This means that occasionally, the low priority pings are given degraded priority over other traffic - but note, they are not discarded which is what they would be if the CMTS was congested.

The post-RS errors shouldn't be occurring. True, the rate is lowish but they are lost packets and will affect your experience. When you changed IP addresses, were the past and current address totally different? The usual thing if you switch off for a week or more is that you get a new IP address on the same line card and that your downstream channels are in the same bonding group. Have your downstream channel numbers changed? If the channels are totally different then you've been moved to a different line card and so has everyone else on your cabinet. If all that has changed, there has possibly been a resegmentation and the loading on your segment is different from before.

The Post-RS errors are not congruent with the SNR/RxMER values. I can't see if you have an SH2 or a SH1; the former always shows lower SNR values than the SH1. But either way, the reported SNR is more than adequate to support no noise, which is the usual cause for packet loss on the downstream. Also, the SH1 is known not to count post-RS errors correctly.

So, if the post-RS count is correct, that suggests the packets either arrive corrupted at the SH or are corrupted en-route which needs to be investigated by VM.

It might pay to see what your neighbours are experiencing.

JayAy 04-10-2013 13:38
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Sephiroth (Post 35628161)
The BBC according to my eyes had an average of 20 ms. The max at the Hemel CMTS means that a packet addressed directly to VM's Hemel server had an RTT of 1472/1565. This means that occasionally, the low priority pings are given degraded priority over other traffic - but note, they are not discarded which is what they would be if the CMTS was congested.

The post-RS errors shouldn't be occurring. True, the rate is lowish but they are lost packets and will affect your experience. When you changed IP addresses, were the past and current address totally different? The usual thing if you switch off for a week or more is that you get a new IP address on the same line card and that your downstream channels are in the same bonding group. Have your downstream channel numbers changed? If the channels are totally different then you've been moved to a different line card and so has everyone else on your cabinet. If all that has changed, there has possibly been a resegmentation and the loading on your segment is different from before.

The Post-RS errors are not congruent with the SNR/RxMER values. I can't see if you have an SH2 or a SH1; the former always shows lower SNR values than the SH1. But either way, the reported SNR is more than adequate to support no noise, which is the usual cause for packet loss on the downstream. Also, the SH1 is known not to count post-RS errors correctly.

So, if the post-RS count is correct, that suggests the packets either arrive corrupted at the SH or are corrupted en-route which needs to be investigated by VM.

It might pay to see what your neighbours are experiencing.
It is an SH2, which rebooted (for unknown reason) very early this morning. IP address is completely different before/after summer hol , but will need to rummage through files to see if I have the previous channels recorded anywhere. Re-segmentation is a possibility - though you'd hope that would improve things, not make them worse. Time to face the fun of calling VM I suppose. Thanks for your assistance.

Sephiroth 04-10-2013 14:51
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
It won't be better if they've swung you and a load of others onto a temporary CMTS (currently HEME9) while they beef up the one you were on. I notice you only habe one upstream channel - should be two when they've finished their upgrades.

craigj2k12 04-10-2013 15:03
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
What about me? :(

Quote:
Originally Posted by craigj2k12 (Post 35628116)

Sephiroth 04-10-2013 15:22
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Ha ha Craigie! An updated TBB would be instructive.

craigj2k12 04-10-2013 23:09
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Sephiroth (Post 35628257)
Ha ha Craigie! An updated TBB would be instructive.
Thats my live graph.....

Sephiroth 04-10-2013 23:32
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
In that case what remediation have you tried? Like when was the SH1 last rebooted? I'm trying to see if this is a variant of what TH reported some months back and what Ravenstart studied on the VM forum.

craigj2k12 04-10-2013 23:42
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Sephiroth (Post 35628438)
In that case what remediation have you tried? Like when was the SH1 last rebooted? I'm trying to see if this is a variant of what TH reported some months back and what Ravenstart studied on the VM forum.
as you can see i rebooted about 9 this morning, it seems to be a firmware issue since they changed the upstream packet buffering, where the superhub cannot cope under high load (CMTS side)

Sephiroth 04-10-2013 23:59
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by craigj2k12 (Post 35628439)
as you can see i rebooted about 9 this morning, it seems to be a firmware issue since they changed the upstream packet buffering, where the superhub cannot cope under high load (CMTS side)
https://www.cableforum.co.uk/images/local/2013/11/8.png

You know more than I do Craig. Where did they change the packet buffering? From what to what? For the period you were not there, what high load was there? Were you doing anything between 14:00 & 16:00 as shown on the current live graph?

In the various studies performed on the minimum latency perturbatuions (R37 it was), buffering and delay were strong candidates. But the phenomenon was always cleared for a coule of days by rebooting.

craigj2k12 05-10-2013 01:08
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Just rebooted about an hour ago and now have 2 upstreams, seems to have done the trick

---------- Post added at 01:08 ---------- Previous post was at 01:04 ----------

Quote:
Originally Posted by Sephiroth (Post 35628442)
You know more than I do Craig. Where did they change the packet buffering? From what to what?
Dont know but if you remember the jitter decrease came with R36 after I raised buffer bloat to Mark Wilkin on the VM forums

qasdfdsaq 05-10-2013 02:47
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
They fixed bufferbloat?

Chrysalis 05-10-2013 09:29
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by qasdfdsaq (Post 35628456)
They fixed bufferbloat?
they improved it, I still had some on my shub1 when my service was cancelled but it was noticebly improved from older firmware.

craigj2k12 05-10-2013 20:46
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Chrysalis (Post 35628485)
they improved it, I still had some on my shub1 when my service was cancelled but it was noticebly improved from older firmware.
Exactly

Kushan 05-10-2013 21:47
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
So uhh, you guys want to see something cool?

http://www.thinkbroadband.com/ping/s...05-10-2013.png

It's not a VM connection, thankfully, but it does make me glad I'm not on ADSL.

That said, we did have some connection troubles around midday today:

http://www.thinkbroadband.com/ping/s...05-10-2013.png

A reboot didn't make any difference but it cleared in about 20mins.

MattGarner 06-10-2013 23:17
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
So yeah...

https://www.cableforum.co.uk/images/...2013/10/40.png

buckleb 07-10-2013 08:23
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
The good service I've been having lately has come to an abrupt end!
http://www.thinkbroadband.com/ping/s...07-10-2013.png

Thank goodness for 3G :)

Sephiroth 07-10-2013 10:03
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Your stats would help so we can see whaty the upstream is doing.

buckleb 07-10-2013 13:04
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Sephiroth (Post 35629072)
Your stats would help so we can see whaty the upstream is doing.
My downstream is flicking between 1 and 7 channels and 2 to 1 upstream... Looks like something is broken before my sh2. VM say it should be fixed by 7pm, which is about the time I get in, so let's hope!

Sephiroth 07-10-2013 13:36
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Sephiroth (Post 35628442)
Hi Craig

Yep - that graph is displaying exactly the phenomenon that thenry described at length in his long running CRAWLEY thread (sorry - you'll have to search for that yourself if you're interested). There are two keywords: "Crawley" and "Ramping".

The same keywords, but certainly "ramping" on the VM forum should bring you to Ravenstar68's thread where this phenomenon is basically debugged.

If I recall correctly (it's some months ago this year), wirel;ess lay at the centre of things but I can't be sure.

Keep us posted.

craigj2k12 07-10-2013 15:15
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Yes, I even contributed to the thread, my opinion was (and still is) the buffer on the router filling up, its the only explanation for the continuous ramping. This is doubly confirmed by the fact that the routers web interface becomes slower and slower until unusable, with a positive correlation between high network load.

When I posted the live graph firstly at the end of last week I was only on one upstream, but things improved when I got a 2nd added, and it was only about 3 weeks ago I went from 4 to 6 downstreams, so it would seem Virgin are still mid way through capacity upgrades in Stafford, which has never been a good area (high student population) even though FTTC has been available for nearly 2 years here now

Sephiroth 07-10-2013 15:23
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Yes - when load was reduced on the SH1 (was it wireless), the phenomenon abated. The phenomenon has not been reported on the SH2.

MaverickJesus 07-10-2013 21:18
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Not VM related, but for anyone interested in general networking, here is the impact of a 200mbps Powerline run on an FTTC connection:

http://www.thinkbroadband.com/ping/s...07-10-2013.png

Powerline is connected between the Openreach modem and an RT-N56U, generally gets around ~60mbits peak on the ring I'm running it on. It seems to add around ~3ms latency, a small amount of jitter (over Ethernet there is no yellow unless I'm downloading), and noticeable intermittent packet loss.

Dirty power indeed!

craigj2k12 07-10-2013 22:35
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Hurts my eyes! Cable it up properly!!!!

MaverickJesus 07-10-2013 22:41
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Not sure why the image has died, I'll try to generate another one - I did it as a little experiment to see how much throughput I could get via Powerline across my house, its pretty redundant as the whole house is rigged up with Cat5 :D

Martin_D 08-10-2013 00:29
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Minimum Latency jump but speed is still good

https://www.cableforum.co.uk/images/...2013/10/38.png

https://www.cableforum.co.uk/images/...2013/10/39.png

craigj2k12 08-10-2013 00:46
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
https://www.cableforum.co.uk/images/local/2013/11/8.png

Somethings happening every 5 hours on my graph. Also looks like another reboot is in order...

Chrysalis 08-10-2013 02:32
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
craigy just keep rebooting man :)

craigj2k12 08-10-2013 02:41
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
at the current rate 2 more reebots ill be at -20ms :D

JayAy 08-10-2013 09:29
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Sephiroth (Post 35628244)
It won't be better if they've swung you and a load of others onto a temporary CMTS (currently HEME9) while they beef up the one you were on. I notice you only habe one upstream channel - should be two when they've finished their upgrades.
VM has confirmed that there is a Class C resegmentation under way, so that seems to fit with your suggestion. Also spoke to CS and they will apply an account credit once the work has been completed. Now just need to sit it out until the work is done. Thanks again for the analysis.

Sephiroth 08-10-2013 09:36
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
You're welcome.

Kushan 08-10-2013 10:32
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Seemed to be having some issues last night. Admittedly I didn't even notice in the evening but I wasn't really using the internet much:

[img]Download Failed (1)[/img]

It was around midnight when I noticed my phone was switching to data network instead of wireless - all 3 wireless networks in my home were offering poor connectivity.

Sephiroth 08-10-2013 10:50
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Kushan (Post 35629372)
Seemed to be having some issues last night. Admittedly I didn't even notice in the evening but I wasn't really using the internet much:

http://www.thinkbroadband.com/ping/s...08-10-2013.png

It was around midnight when I noticed my phone was switching to data network instead of wireless - all 3 wireless networks in my home were offering poor connectivity.
http://www.thinkbroadband.com/ping/s...08-10-2013.png

Kushan 08-10-2013 11:05
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
How interesting! Network wide?

Sephiroth 08-10-2013 11:42
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Or TBB wide. Or Qasi's revenge.

Kushan 08-10-2013 11:52
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Well I was definitely having network issues, so I don't think it was a TBB thing. Qasi, though? Wouldn't put it past him!

JayAy 08-10-2013 20:33
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Mine too at the same time...

http://www.thinkbroadband.com/ping/s...08-10-2013.png

SnoopZ 08-10-2013 20:50
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Snap, i have the same 2 red lines.

https://www.cableforum.co.uk/images/...2013/10/35.png

qasdfdsaq 09-10-2013 15:11
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Yeah sorry I sneezed on the router...:rolleyes:

buckleb 09-10-2013 20:02
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
It took 3 days, but t'internet is now back up and running....
http://www.thinkbroadband.com/ping/s...09-10-2013.png

Now with 8 downstream channels no less!

http://deebar.org/pics/8Down.jpg

Kushan 10-10-2013 09:54
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Definitely much better looking!

Dash: CF noob 10-10-2013 18:53
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Well check mine out in my signature marvellous. ..

SnoopZ 10-10-2013 19:06
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Dash: CF noob (Post 35630459)
Well check mine out in my signature marvellous. ..
Just perfect there is nothing wrong with that! lol

I am surprised you are still online actually, although it looks like it maybe back to normal looking at that graph.

Dash: CF noob 10-10-2013 19:10
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Using 3g it works better

SnoopZ 10-10-2013 19:13
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Dash: CF noob (Post 35630472)
Using 3g it works better
Have you tried your normal connection in the last 30mins as that graph now looks spot on for a VM connection?

Dash: CF noob 10-10-2013 19:20
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
It was working okay for a while earlier. But I'm not actually at home now that's why I'm using mobile.

SnoopZ 13-10-2013 19:04
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Anyone else have a graph like this today?

[img]Download Failed (1)[/img]

Kushan 13-10-2013 19:35
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Nope, all stable here =\

SnoopZ 13-10-2013 20:08
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Whatever the problem is it is giving me a 43 ping and only getting download speed of 24Mb instead of my usual 62Mb.

Firmsky 13-10-2013 21:05
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by SnoopZ (Post 35631672)
Whatever the problem is it is giving me a 43 ping and only getting download speed of 24Mb instead of my usual 62Mb.
Similar in Suffolk, think broadband is woeful and speed is under 10Mbps!

Samknows reports the same, similar Ping region as you too.


https://www.cableforum.co.uk/images/...2013/10/24.png

http://www.thinkbroadband.com/ping/s...3-10-2013.html

SnoopZ 13-10-2013 21:18
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Firmsky (Post 35631698)
Similar in Suffolk, think broadband is woeful and speed is under 10Mbps!

Samknows reports the same, similar Ping region as you too.


https://www.cableforum.co.uk/images/...2013/10/24.png

http://www.thinkbroadband.com/ping/s...3-10-2013.html
I am glad i am not the only 1 with it.

Firmsky 13-10-2013 21:23
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by SnoopZ (Post 35631704)
I am glad i am not the only 1 with it.
Just did a speedtest with their own London server and full speed :mad:

https://www.cableforum.co.uk/images/...2013/10/23.png

Everywhere else reporting slow speed.....

MaverickJesus 13-10-2013 21:29
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Do a traceroute to pingbox1.thinkbroadband.com and see if anything looks unusual.

Firmsky 13-10-2013 22:05
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by MaverickJesus (Post 35631713)
Do a traceroute to pingbox1.thinkbroadband.com and see if anything looks unusual.
traceroute to pingbox1.thinkbroadband.com (80.249.99.164), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 0.543 ms 0.420 ms 0.270 ms
2 10.27.180.1 (10.27.180.1) 10.611 ms 9.151 ms 8.192 ms
3 cmbg-core-1a-ae2-598.network.virginmedia.net (80.1.203.53) 10.603 ms 8.863 ms 10.820 ms
4 popl-bb-1b-ae16-0.network.virginmedia.net (212.43.163.141) 14.766 ms 12.939 ms 13.993 ms
5 nrth-bb-1b-et-700-0.network.virginmedia.net (62.253.175.53) 48.180 ms 37.107 ms
nrth-bb-1b-et-010-0.network.virginmedia.net (62.253.175.57) 47.589 ms
6 tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18) 42.607 ms 42.542 ms 40.710 ms
7 linx-gw1.thn.ncuk.net (195.66.224.240) 43.563 ms 43.299 ms 41.980 ms
8 gi1-24-10-star1.core-rs2.thdo.ncuk.net (80.249.97.9) 45.663 ms 44.711 ms 43.568 ms
9 pingbox1.thinkbroadband.com (80.249.99.164) 41.702 ms 42.267 ms 42.478 ms

Kushan 13-10-2013 22:11
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Looks like a large spike between hop 4 and 5 there. Within VM's network.

Firmsky 13-10-2013 22:16
Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:
Originally Posted by Kushan (Post 35631742)
Looks like a large spike between hop 4 and 5 there. Within VM's network.
Very strange how Snoop and myself are both affected at the exact same time as per our TBB graphs. Obviously a East Anglia issue!


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