Originally Posted by Joedm45 (Post 35205202)

By stating this can I please ask you to confirm:

If Joe bloggs wants TiVo and is dropping Sky triple services to do so, will they only pay £199 (+ Free Install) to have TiVo, BB and phone installed?

If correct then this is only £10 more than an existing customer is being asked to pay for TiVo install.

I really hope you havn't opened a can of worms

Originally Posted by Rjs37 (Post 35205241)

I wasn't aware of that but that's bleeding rediculous. A 1TB hard drive wouldnt cost them anywhere near £250 extra than a 500gb one. Considering they're already absorbing the cost for the 500GB hard drive the 1TB could have only been like £30 difference, £50 at most really.

I could understand the difference in Sky's boxes (and Tivo's when their lower tier hard drive arrives) if there was a different number of tuners, etc i.e. an actual lesser spec. But the price difference isn't justified by the hard drive differences. With HD bigger hard drives are becoming more of a neccesity. If they think that should cost an extra £250 I'd rather they give me the opportunity to plug my own external hard drive in.

Originally Posted by Masque (Post 35205261)

How can I open a can of worms when it quite clearly states that installation is free when taking out all 3 services for the first time, but that does not mention TiVo at this time so all I am doing is showing that the £40 installation charge is a standard price nothing more.

Originally Posted by passingbat (Post 35205193)

You are completly missing the point of the anger towards theis £40 insall charge.

People who have had Tivo installed and paid for it didn't pay the install charge. These were separate to any competition winners.

If they didn't have to pay, why should other pre regs? If VM had charged them, then, this issue wouldn't be causing the fuss it is

It's about fairness and consistent charging, plain and simple.

Originally Posted by DaBoz (Post 35205303)

It was a competition/special draw/promotion/whatever. I'd be miffed if I'd won something and then asked to pay to receive it!

I don't get the jealousy issue, seems fair to me. besides, as indicated by VM rep in an email to media boy(?) the few who had it early were effectively beta testing and so put up with features not working properly etc.

Boz

Originally Posted by passingbat (Post 35205309)

The non S1 owners who paid for Tivo were not competition winners and weren't informed they were beta testers when being offered it at the offered price. And they were charged £149 all in.

I'm certainly not complaining about the competition winners. Some win a competition and some don't. I didn't but I'm fine with that. All I'm asking is that I'm charged the same price as the people who currently have Tivo and paid for it.

Which email are you reffering to?

Originally Posted by DaBoz (Post 35205315)

Fair enough, I misread. Still don't get the jealousy though. As I said, they were taking an unfinished service early, while bugs were ironed out, and for that inconvenience they waived the install fee.

It's not really about fairness, just jealousy. Sorry, don't mean to offend, but that's how it comes across. Just don't let it get to you. We have a chance to get £50 off if we sign up next month, or in several months time we might get this cheaper smaller TiVo box.

Originally Posted by Joedm45 (Post 35205285)

That's fair enough, I'm just saying that this offer for new customers is going to cause uproar with the long suffering existing customers who want TiVo and could effectively only be paying £10 less for it.

I guess we will have to wait and see until TiVo gets released officially to see what the exact prices are.

Originally Posted by Perfect Choice (Post 35205319)

This is about fairness, the deal offered to Tivo1 users (who were not generally VM customers at the time or not a pre-condition) .

Originally Posted by DaBoz (Post 35205315)

Just don't let it get to you..

Originally Posted by passingbat (Post 35205331)

The odd thing is, that if they had charged everyone who wasn't a winner, the £40 install charge, much of this would have gone away (and they'd have made a bit more money too.)

Originally Posted by ntl.wotcha (Post 35205337)

Actually I wouldn't have taken it at that price as it was a crippled service. Only 2 tuners remember. I would have waited until now before signing up as a pre-reg or just stuck with V+ until prices dropped.

Originally Posted by ntl.wotcha (Post 35205337)

Actually I wouldn't have taken it at that price as it was a crippled service. Only 2 tuners remember. I would have waited until now before signing up as a pre-reg or just stuck with V+ until prices dropped.