Re: 20 Mb/s to 30Mb/s free upgrade
 

Personally I'm surprised people are debating the cost of upgrading to 30mb. It's not expensive, nor is it a bad offer.

The super hubs obviously cost Virgin money, they can't just give them away like candy to everyone. Not to mention the cost of having someone on 30mb on the long term. You know the whole capacity expenses/bandwidth.

I'm personally getting 30mb from day one when available in my area. No arguements, no debates over the phone, just a simple. 30mb please. Yes a free superhub? Thankyou Sir, Goodbye.

XL 30mb is almost a new tier in itself, think about it. 20mb is 10mb higher than L package, now it'l be 20mb higher.

I hope Virgin does something like this with HD boxses for XL or L packages for existing customers. Wouldn't mind a cheaper V HD box myself.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Nice to hear :cool:

30Mb would be a new tier.. everyone different speed is a tier ..

Re: 20 Mb/s to 30Mb/s free upgrade
 

Or you could get 50mb for 6 months for the price you'd pay for 30mb (and don't forget new customers get the superhub free, no activation, and line rental discounts for 6 months)

Re: 20 Mb/s to 30Mb/s free upgrade
 

They're not giving it away, they're renting it to you as a part of the service AND asking you to pay for it as well.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Seems fair

Re: 20 Mb/s to 30Mb/s free upgrade
 

You could alternatively pay £75 just for the Superhub and stay on 20Mb which makes it a bargain as you will also get 30Mb for the one off charge with no increase in your subscription.

Re: 20 Mb/s to 30Mb/s free upgrade
 

One of the factors VM puts forward as a plus for the Superhub is "future proofing". That is of no true benefit to a customer as VM can only supply anything if their end user kit can accept what is desired by a customer. If VM's kit cannot accept what the customer wants the VM must upgrade the kit at VM's cost.

It is spin to state future proofing but a clever strategy in offering kit with the carrot of a speed improvement and getting the customer to bear some of the cost;).

£30 means little to many in exchange for a substantial speed improvement but what bothers me is the number of people having serious problems with the Superhub.

Re: 20 Mb/s to 30Mb/s free upgrade
 

For all those "numbers of people" having problems with the Super Hub, there are plenty who have no issues whatsoever. If such issues were investigated at a more granular level it would be interesting to see if the Hub were actually the outright real cause.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I feel sure there are plenty of happy people with the Superhubs who found them plug and go but there are also plenty of happy people without secured wireless networks and way below optimum service.

My opinions are formed by what is seen on VM help forums. Some people are finding problems with the modem component which points towards a VM issue whether it be fault or something else.

Others are finding major hassles with the router component and are following the sage advice of using DMZ to pass through to their own routers to restore functionality. Some of the posters know a lot more about networking than I have ever bothered to learn and their opinions of the Superhub are less than complimentary.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Traduk, you might also want to skim through this

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ah good old Alex .. (if you're reading this, yes I did just say old) :D

Re: 20 Mb/s to 30Mb/s free upgrade
 

Pip.

Many thanks.

I bet the blogger who started it off as a promotional exercise is no longer a happy bunny;). It looks like they well and truly dumbed the router down by disallowing dual wireless mode... Less confusing for the masses I guess;)

Am I correct in thinking (based on your past posts) that you took a backwards step from the future super world to standalone plus your own router?.

I am in one hell of a quandary about how to proceed with rationalising my set-up with 4 PC's, my wife's laptop, VM broadband and ADSL. With my existing set-up I can use ethernet or wireless at will and swap between, VM or ADSL almost on the fly but the Superhub looks to be a level of complication I do not need. Decisions, decisions:(

Re: 20 Mb/s to 30Mb/s free upgrade
 

No I didn't take a step backwards. I was already there!

Got my 50Mb before the advent of the superhub.

Once bridge mode is enabled you will have no problem (I presume you already have your network set up), meanwhile sticking a router into the DMZ is a workround.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I thought I saw that you stipulated a specific modem which I guess was a replacement and you did not want the Superhub.

I have two networks set up (cable and ADSL) into which I can swap and change at will. Infinity will change the dynamics in the near future (for ADSL) and the cable router is both getting old and has proven to be not a best buy ( Linksys wrt54G = small ram so only mini DD-WRT)

For cable I will look for something to pass through to that offers what I might need. Ironic that the Netgear basis of the Superhub router is very acceptable but VM have dumbed it down to unacceptable levels.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well, we can't be guaranteed there's no problem, the SH itself could still have it's various bugs and what not. Even the standalone modem doesn't have real "bridge" mode as it does some layer 3 routing and interception too. And it's got a few bugs with that, especially if you get a lot of disconnects.