Cable Forum - Upgrade from 2

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Upgrade from 2 - 10 meg (https://www.cableforum.uk/board/showthread.php?t=33649399)

Hawkmoon230

21-05-2009 22:20

Re: Free 2 to 10 upgrade

Quote:

Originally Posted by MACH2 (Post 34799857)

My wife rang today to request a modem ready for the upgrade as my STB won't support 10mb. She was told it would be a free installation but the service would cost an extra Â£2 a month. I'll discuss it with my husband she said.

I rang back after work and was told it would cost Â£5 a month extra!

I give up on this. I thought it was a free upgrade.

The upgrade is free but the price of M BB is going up by Â£2/month regardless of weather you are upgraded or not.

Do not tell CC you want an upgrade as they may be thinking you want BB L same speed but higher limits before you are throttled, just that your STB will not handle your current speed (of 10 meg).

Peter_

21-05-2009 22:22

Re: Free 2 to 10 upgrade

Quote:

Originally Posted by robertb24 (Post 34799810)

my connection says cpc1-brmb1-0-0 where is that supposed to be? I am in Cheshire.

thanks

I assume that is Bromborough and according to this link you should have your upgrade now as you are in the first box.
http://www.virginmedia.com/myvirginm.../timetable.php

Itshim

22-05-2009 09:06

Re: Free 2 to 10 upgrade

Quote:

Originally Posted by Moldova (Post 34799864)

I assume that is Bromborough and according to this link you should have your upgrade now as you are in the first box.
http://www.virginmedia.com/myvirginm.../timetable.php

Moldova,
I am in Cardiff( first box) & registered for the upgrade . Do I need to do anything else accept sit back & wait?:dozey:
Thanks

Itshim

robertb24

22-05-2009 09:11

Re: Free 2 to 10 upgrade

I have had no letter so do I just have to wait now or should I call them?

mike @ home

22-05-2009 09:41

Re: Free 2 to 10 upgrade

Quote:

Originally Posted by robertb24 (Post 34799974)

I have had no letter so do I just have to wait now or should I call them?

I am like you "I didn't get a letter" so I just registered, I'm in the 1st "Box" but still waiting, Middlesbrough area :confused:

---------- Post added at 10:41 ---------- Previous post was at 10:39 ----------

Quote:

Itshim: I am in Cardiff( first box) & registered for the upgrade . Do I need to do anything else accept sit back & wait?

That's what I'm doing "Sat back waiting" I registered 2 weeks ago !

psul	22-05-2009 09:53

Re: Free 2 to 10 upgrade

Quote:

Originally Posted by mike @ home (Post 34799991)

Same situation here,the bad news is I think Loftus comes under Marske which isnt scheduled yet although when I registered it said by the end of next month.
Havent had my new modem yet either which was due within 5 days.Queried this with tech support and told that was an error as I dont need one.

tdadyslexia

22-05-2009 10:07

Re: Free 2 to 10 upgrade

Quote:

Originally Posted by mike @ home (Post 34799991)

I am like you "I didn't get a letter" so I just registered, I'm in the 1st "Box" but still waiting, Middlesbrough area :confused:

Middlesbrough Has been upgraded, I am in Middlesbrough and I am on the 10Mb, give CSC a bell and see what is going on?

mike @ home

22-05-2009 10:10

Re: Free 2 to 10 upgrade

Hi psul, so it looks like I'll have to wait till "They" upgrade me in their time :rolleyes:

---------- Post added at 11:10 ---------- Previous post was at 11:08 ----------

Quote:

Originally Posted by tdadyslexia (Post 34800007)

Middlesbrough Has been upgraded, I am in Middlesbrough and I am on the 10Mb, give CSC a bell and see what is going on?

Hi Bud, I'll give them another call.... but I think I'll just get the usual bullsh*t ;)

Itshim

22-05-2009 10:15

Re: Free 2 to 10 upgrade

Quote:

Originally Posted by mike @ home (Post 34799991)

Sorry what meant was. Do I have to throw the modem out of the window,jump on it , speak to it nicely, to get the "upgrade" it other words will it "just " happen or will I have to get of my fat ass & do something !!!!

tdadyslexia

22-05-2009 10:17

Re: Free 2 to 10 upgrade

Quote:

Originally Posted by mike @ home (Post 34800012)

Hi psul, so it looks like I'll have to wait till "They" upgrade me in their time :rolleyes:

---------- Post added at 11:10 ---------- Previous post was at 11:08 ----------

Hi Bud, I'll give them another call.... but I think I'll just get the usual bullsh*t ;)

Sorry I didn't notes that you were in Loftus

mike @ home

22-05-2009 10:20

Re: Free 2 to 10 upgrade

Quote:

Originally Posted by Itshim (Post 34800023)

Hi Bud, and tdadyslexia, just got off the phone talking to them & they said I/we just have to wait till they upgrade me/us !!!

As for registering it gives us Preference to get upgraded 1st when they do my/your area.

So I'll just have to put up with 2mb for now.

Maggy

22-05-2009 16:13

Re: Free 2 to 10 upgrade

Finally the link has been upgraded and the schedule for the upgrades is available at last.

http://www.virginmedia.com/myvirginm.../timetable.php

Fill yer boots..

motoko

22-05-2009 20:27

Re: Free 2 to 10 upgrade

hey, so using the connection tool i have:

cpc3-hem12-0-0-cust103.lutn.cable.ntl.com

There is hem = Hemel Hempstead and lutn which is Luton, im guessing its the Hemel one im connected to or is it Luton?

joglynne

22-05-2009 20:51

Re: Free 2 to 10 upgrade

Quote:

Originally Posted by motoko (Post 34800399)

Hemel Hempstead is the place you are looking for in the list, Luton being your UBR.

Oh and https://www.cableforum.co.uk/images/...2010/02/13.gif to the forums. :)

dark_forces

22-05-2009 22:43

Re: Free 2 to 10 upgrade

I think I am posting in the wrong thread but something has been nagging me for ages and ages! What does UBR mean?

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