Cable Forum - Anyone from CS out there?

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Cable Forum (https://www.cableforum.uk/board/index.php)

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- - Anyone from CS out there? (https://www.cableforum.uk/board/showthread.php?t=9311)

Proppinupthebar

12-03-2004 19:27

Re: Anyone from CS out there?

Quote:

Originally Posted by Frank

I guess that we would have to make clear that any help being offered is in an unofficial capacity. ntl are welcome to provide official help, but a cow flying over the moon is more likely than that :rolleyes:

You'll never guess what I've just seen !!!!! :angel:

Marge

12-03-2004 19:30

Re: Anyone from CS out there?

Quote:

Originally Posted by Proppinupthebar

You'll never guess what I've just seen !!!!! :angel:

Daisy in the space shuttle?????

wheeliebin

12-03-2004 20:01

Re: Anyone from CS out there?

Quote:

Originally Posted by Neil

Yeah-we get mail via the feedback button on the site from peeps asking to be disconnected/whats my email password etc-in gact, you name it!!

I think we could easily stress the point that we are in no way an official help site, but that there are plenty of peeps here who are willing to help.

I would very much doubt if NTL would be willing for its staff to open up those lines via this site ( i might be wrong). I for one wouldnt be willing to access systems at work in order to answer a personal problem for fear of getting diciplined. There are all kinds of implications.

Im happy to give unofficial help as and when i can tho. And i would tend to stick to the areas that im best suited to. I take OB's points about being more willing etc etc. But dont forget that many of us are doing this in our own free time.

Moox	12-03-2004 20:07

Re: Anyone from CS out there?

I'm sure grum/scooby, Russ and quite a few others could offer employees a guide or suggestions as to the best way of moving forward that could benefit everyone and hopefully keep people out of trouble.

Graham F

13-03-2004 10:07

Re: Anyone from CS out there?

Quote:

Originally Posted by Goldie

Yes never let ntl know your username :)

If you offer any help make sure you always ring a customer to discuss so dpa etc can be done.

If they ask where you picked the problem up from say it was a friend of a friend and you were just helping out :angel:

Always make it clear that if you ring a customer that they DON'T mention this site to you as where they know you from

follow these rules and you will have NO problem

Stuartbe

14-03-2004 20:19

Re: Anyone from CS out there?

Nice one NTL guys !!!

Mods/Admins - have you thought anymore about the avatar's for these guys ?

I think this idea could realy work.....

Neil	14-03-2004 21:05

Re: Anyone from CS out there?

Quote:

Originally Posted by stuartbe

Nice one NTL guys !!!

Mods/Admins - have you thought anymore about the avatar's for these guys ?

I think this idea could realy work.....

So do I Stu, & it's something we are currently working on. :)

orangebird

15-03-2004 07:41

Re: Anyone from CS out there?

I seem to have created a (small but friendly) monster here.... :erm:

Stuartbe

15-03-2004 07:48

Re: Anyone from CS out there?

Good.... Its a monster we need at this site... :)

Neil	15-03-2004 07:54

Re: Anyone from CS out there?

Quote:

Originally Posted by stuartbe

Good.... Its a monster we need at this site... :)

Yes-a small/friendly one! :pp

David25

15-03-2004 07:56

Re: Anyone from CS out there?

I'm still here, despite the friendly abuse I often get ;)

Stuartbe

15-03-2004 08:00

Re: Anyone from CS out there?

1 Attachment(s)

LOL - a monster like this ? :D

Stuartbe

15-03-2004 08:01

Re: Anyone from CS out there?

Quote:

Originally Posted by David25

I'm still here, despite the friendly abuse I often get ;)

Good to hear that - Stick around m8 - this site is going from strength to strength

Neil	15-03-2004 08:01

Re: Anyone from CS out there?

*Getting back swiftly to OB's original topic*.......:angel:

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