Cable Forum - Ntl Tech Support

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Neil	29-02-2004 18:19

Re: Ntl Tech Support

Quote:

Originally Posted by huxleypiguk

Having said that, if you are a high flying computer users with years of support would you work in a callcentre for ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£13K ??????? So the experience level of some of these guys is low and three weeks training is not enough.

It's no one's fault but ntl's that they don't pay a decent wage.

Russ	29-02-2004 18:29

Re: Ntl Tech Support

Quote:

Originally Posted by jimbo

An agent who does not leave notes will soon be found out.

Things have changed since I was there then - one guy on my team regularly left nothing in the way of notes on calls he didn't feel comfortable with, such as ones when he was getting close to his break and OOOOOPS - he accidentally hung up on them etc....

He only lasted 8 months but left on an unrelated matter - good to see NTL have taken steps to ensure this won't happen, as you say.

Avatar

29-02-2004 18:47

Re: Ntl Ts

Quote:

Originally Posted by 50420

perosnally i cant see why that would make tech feel guilty?
and would agree with Tech when he/she says its quite a sweeping statement u make there......

also agree with yourself when u say that your not calling anyone at ntl an idiot.......
although in the context of the post....thats what seems to be implied.....

*shrugs* think what you want :)

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