Re: Grrrrrrr
 

I agree, the lack of consistent information is quite worrying in this instance, but nothing new sadly.

Re: Grrrrrrr
 

Agreed. :angel:

Re: Grrrrrrr
 

At LAST!!!

I'm back on at home although I still had to phone them again and then they activated it while I was on the phone! All this 12 hours thing or might take a day it utter BS

Re: Grrrrrrr
 

Do you feel like this - :banghead:

Ditch them and get adsl. !!!!! Why give your money to them ???

Re: Grrrrrrr
 

How comes NTL didn't try again on another date. I have one that ried three times before writing to me to say it had failed.. It had coz I had cancelled it but they still tried three times three different days with a day between each,

Re: Grrrrrrr
 

They did according to the bill the 18th which the funds would of been in there but checking my statment it says they didn't try at all although the bill states they did. :mad:

Re: Grrrrrrr
 

Ask your bank to verify they didn't try again and then ask for compensation for them breaking the terms of the contract between you and them.

Re: Grrrrrrr
 

Didn't your Bank write to you to tell you that a Direct Debit was not paid due to insufficient funds (and then charge you for the priviledge?) I used to work for one of the High Street Banks and whenever a payment was returned due to lack of funds, a letter was sent to the customer.

Just checked my bill and it says at the bottom "The total amount will be debited on or AFTER 13/01/2004"

Re: Grrrrrrr
 

http://www.ofcom.org.uk/contact_ofco...omplaint_query

http://www.financial-ombudsman.org.u...-guarantee.htm

http://www.directdebit.co.uk/direct_debit_guarantee.php

Now that didn't happen did it? :rolleyes:

Re: Grrrrrrr - lucky you lot - getting a bill!!
 

Well, you lot are lucky then, getting a bill!!!

I never had a bill, from the moment I turned over to D/D 3 years ago. NTL stopped sending paper bills and the only way to keep track of the billing process was to check their site out on the internet. 3 years ago I sent an email asking why I wasnt receiving a paper bill and got no response. Never knew who to contact in writing, cos I didnt have a paper bill with an address. Never knew who contact in general cos the website never gave an address to write to. Only that confounded CS number which was constantly engaged. And my D/D's came out when NTL felt like it. When I set up the original D/D, I asked for a specific date and got the speel about its not company policy to designate a particular date at a customers request - due to their computer system! They agreed to take it out on the 15th of each month and most of the time it came out on the 10th and sometimes the 3rd or 4th of the month..... explain that one! Great if ya bank is full of cash and you dont have to watch the account with a microscope, bad if you dont account for a payment coming out willy nilly - agggghhh NTL need a kick up the butt - follow Neil's advice - get the NThell outta there - get another ISP.

Re: Grrrrrrr
 

I'm looking into getting sky for starters.

Re: Grrrrrrr
 

I haven't checked the wording, but I believe when companies set up dd agreements, it goes something like 'your money will be collected on the **th or after' or 'not before the **th'....

Their backs are usually covered - the only way you can challenge them if they take it before the agreed date... :shrug:

Re: Grrrrrrr
 

I dont think they care about losing customers! They are losing customers every day - they didnt seem bothered that I closed my account with them - they didnt fall over themselves to rectify the problem - all they are interested in is how to get their money out of you. Somebody at Otelo told me that NTL has the most prolific complaints against them - speaks for itself, doesnt it??

This indifference and complacency comes from having more than their fair share of customers - "whats a few 100 off the books, we have 1,000's of customers"!!!! I hope that this complacency teaches NTL a lesson - I hate the thought that they just dont give a toss and treat you like a piece of dirt - *no* customer should be treated like that!

Re: Grrrrrrr
 

Well has taken me years to get my DD changed. They have always said no beofore - it's only when I said I want to end my contract thats they done it.

Even though I still have to wait and see if it works or not - whats the bets they take there money on the normal date instead of the ammended 27th :p :rolleyes:

Re: Grrrrrrr
 

I used Otelo - Office of the Telecommunications Ombudsman in Warrington.

And I also contacted Ian Jeffers, MD for the Celtic Region, via email and post (with recorded delivery) - no response! Ignorance... ignorance...ignorance!