Re: STB stuck on "starting"
 

Has anything changed this evening? Has the box taken a second download? If not, try a reboot and then give it half an hour an see if anything happens...

Re: STB stuck on "starting"
 

everything seems to be working ok now with my pace box in west london

Re: STB stuck on "starting"
 

Still no pictures here in York. MiniGuide shows 'searching ...' and Favourites has Channel 4 & E4 greyed out (but E4+1 isn't). Am going to ring again this morning to see what the situation is.

Re: STB stuck on "starting"
 

I can't believe the problems people are having with this. Fingers crossed no problems for me so far. Is this something to do with customers re-arranging their channels when the update of channel numbers was done? I have had to re-boot twice since Weds for other errors (sticking pictures) with no STARTING errors. Perhaps just lucky. Hope you all get sorted soon!

Re: STB stuck on "starting"
 

Must have got the first call this morning as the phone was answered immediately. Very helpful person on the Help Desk, sent a signal to the box but this didn't work - advised to wait for up to 2 hours to see if it is fixed. Also booked a technician to come and see it, but no-one available until next Wednesday (unless there's a cancellation)! :mad: :mad:

Re: STB stuck on "starting"
 

Nothing so far. I don't really want to reboot just in case I miss the mythical second download, but if nothing's happened by tommorrow I might give it a try.

Re: STB stuck on "starting"
 

Still nothing here in East London and although we phoned on Thursday and managed to get through (after an infuriating wait) I'm wondering if I should phone again as others seem to have had some attempt at fixing the problem. My STB is and has been doing nothing. Is anyone else in the same position? Should I reboot or just leave it?

In terms of compensation - what are we likely to get? Not only have I not had TV for 4 days now there's also the matter of the football matches that I've not been able to watch despite paying extra for this service. Will that all be taken into account?

Got to say that this whole episode has left me questionning whether a move to Sky might be a better idea (but that means going back to BT for my phone who were even more infuriating than NTL!)

Re: STB stuck on "starting"
 

I know it's horrible without any TV, as mentioned before I'm one of the lucky ones not affected, but try and be patient with ntl. Hopefully the problems you are all having with be sorted soon. However, a work colleague of mine cancelled his ntl on Friday and as gone back to SKY due to this fiasco. He had the same thing as you all have STARTING sticking and that was the last straw for him, also no RED button facility on SKY SPORTS was another reason for him leaving, when asked by a Customer Service Operator why he was leaving ntl.

Re: STB stuck on "starting"
 

Full functionality back in York - after nothing for 2 hours I switched off and rebooted and this caused everything to return to normal, also got the 2 MB BB upgrade at the same time.

Amazing ...:)

Re: STB stuck on "starting"
 

..at last, we have TV here just outside east London too, no extra boots required, it was on 400 when we got up & it changed to all the other channels i've tried so far.. even after the upgrade the menus still don't change if you try to navigate the channel info without changing channel, and who the hell wants Living TV just above the terrestrial channels?? As soon as this whole mess gets sorted that's the first channel on the move!

Ah the relief...

Re: STB stuck on "starting"
 

Still nothing in SE13. We had a short power cut earlier on - when the power returned the box went through another upgrade, but it's still in the same state (starts on 400 with no picture or sound, can change channels but they're all blank). Nuts.

NTL support now has an automated message saying that it you leave the box tuned to 400 it should be resolved within the hour.

Re: STB stuck on "starting"
 

I think I must have a different STB then as mine is still just stuck on 'starting'. I can't tune to any channels at all and the front of the box is still blank except the two green lights on the right.
Maybe I'll give them another call...
I've got a new Samsung box on it's way on the 11th October - I wonder if I'll be without TV until then?!

Re: STB stuck on "starting"
 

Mine's a Pace 1000 series. Can I ask how you arranged to get a Samsung? I've had in the region of 6 PACE boxes (1000,2000,4000 series) over the last year, and would really like to change to one that isn't so prone to overheating / crashing / incompatible remote control codes / general uselessness :)

Re: STB stuck on "starting"
 

If you have a fault and an engineer is booked you can request a Samsung, if he has one on the van you get it, if he doesn't you don't. Easy as.

Re: STB stuck on "starting"
 

I've upgraded to 10 meg broadband and so I had to have one. When I upgraded I actually managed to bag myself a few discounts on my TV and total package so that it's not actually costing me anymore than my current i MB! Worth a try - apparently there's discounts that you can have all the time -you've just got to ask.
Obviously, it would be better if they could get the basics right too - i.e. a TV service that actually works, upgrades that rather than improving the service cause it to crash and a customer service line you could actually get through to.....