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Re: TCP IP issue
Let me guess... it's the indian support centre? I'd be writing in - but it's resolved anyway. You could try the responsetek thing on the forum I spose.
Neil: I don't think they can tbh, if I fobbed a customer off like that at work I'd be *******ed for it. |
Re: TCP IP issue
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We used to have a member here (or it may have been NTHW.com) who worked for Tech Support, & he used to 'boast' about the times they fobbed off customers, lied to them, put 'Team Leaders' on who weren't even Team Leaders. :tu: The tales were horrendous, but ntl don;t have the measures in place to track it & prevent it happening, & until they do the BS-ers will thrive within ntl. |
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That said i'm a :angel: and don't get my customers ****ed off! :erm: |
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its confusing to me that they could i assume see your STB MAC, check its setting and so on but didnt get it working, the tv part of the STB works ok i assume?. the fact that they changed the STB and hence the MAC address for your account but again it didnt let you through, different mac so no ones put a 'do not allow' filter on that new one, so whats the score with NTL's billing system that it appears to auto-set 'do-not-allow' or whatever they use, against their wrong billing mistake. the fact that your old address modem part of the stb was working until they cut you off sugests that you didnt move far and are within the same network segment, so its another case of 'ODD NTL ways' i'd like to understand the NTL system so we readers can relay that info in the future if needs be, to save everyones effort later. so you have broadband/TV/Phone from ntl, they make a mistake and the automatic system does what ?. sets a master database as not allowed for this MAC, or STB, user account No. ,or whatever. to properly clear that, an operator needs to ? and then the sytem does what? and so on, anyone know the details (generally) ---------- Post added at 02:02 ---------- Previous post was at 01:58 ---------- regarding the ntl database: is a stand alone modem locked to a users address or the mac of that modem only? is it the same procedure for the modem as an STB? if the modem is blocked at any point, is ntl's only option to replace it or can/do they just look up the MAC and delete it from the not allowed list etc. oohh for other readers interested that link above http://www.cableforum.co.uk/board/sh...7&postcount=14 was just saying try this WinsockXPFix.exe http://search.ntlworld.com/ntlworld/...ckXPFix.exe&cr= |
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