Cable Forum - Ntl On Watchdog

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Re: Ntl On Watchdog

Quote:

Originally Posted by 9083

This really hurts.... I've been a Senior Service Tech for 8 years at NTL and 10 years previous at BT. When I was at BT on Business most customers complaints related to CS, this is exactly the same at NTL.
When I visit a customers property I make sure everything is working as do all in-house service techs I know in the North West.
We are totally let down by Tech Support, Customer Services, installs, Sales and senior management.

Moan over i feel a lot better now.....

Just make sure you keep your head down. The senior Managers only have one thing on there minds at the moment and that is, Is my **** protected come the merger, So they will do anything that makes there figures look good in the short term, But will not help the customer in the long term .

Re: Ntl On Watchdog

when was NTL shown on watchdog?

Re: Ntl On Watchdog

Good because i want to know why they are blocking my website, btw is over 13 freindly :mad:

Re: Ntl On Watchdog

Quote:

Originally Posted by Bill C

I think the merger will be worse than the cwc/ntl one, the managers with expert skills in survival are the ones remaining.

I reckon the underhanded tactics will be worse this time around, you probably remember seeing and hearing the promises about tiers of management. We just sat back and watched our region create another couple of tiers of managers, place some engineers miles away under another manager so he could keep his job, and to create and give technical management jobs to some shiny ar**ed office woman as a favour for services rendered. I was also told by a boastful manager from cwc about a department highly populated by contractors, he had kept them on for about 12 months without work so he could get rid of them in the cut backs to save his empire.

Lets just hope that Telewest come out on top in the engineering battle, and some of the old ntl hangers on are shown the door this time. I doubt it though, skills had very little to do with it last time.

Re: Ntl On Watchdog

Quote:

Originally Posted by Chris T

In fairness, I think you need to stop counting your chickens ... I don't wish for it to go pear shaped for you but be warned, moving day is when it all seems to go wrong, if it is going to go wrong.

Post back from your installed-and-working broadband connection when your house move is complete, and let us know what happened. :D

Engineer in by 10 AM

Telephone line with my old number up and running in minutes, broadband worked straight away, TV online and engineer is just running the extention for my second STB.

Lets see, ntl, 100% record with me so far, well done moves and transfers for liasing correctly with installations and keeping their promise of being here on the day they said they would.

Not everybodies experience obviously, but it has been mine, and others many, many times :)

Re: Ntl On Watchdog

Quote:

Originally Posted by Toto

Yes, but you wait until it doesnt work any more. :)

Re: Ntl On Watchdog

Quote:

Originally Posted by Scope

Yes, but you wait until it doesnt work any more. :)

What?????

It's never not worked, my BB connection has been stable for 5 years, when it has gone down its fixed in minutes.

Come on please, a little faith in those who can give a good report on ntl for once.

Re: Ntl On Watchdog

Quote:

Originally Posted by Toto

Lets see, ntl, 100% record with me so far, well done moves and transfers for liasing correctly with installations and keeping their promise of being here on the day they said they would.

Good to hear! :) :tu:

Re: Ntl On Watchdog

Quote:

Originally Posted by Escapee

Lets just hope that Telewest come out on top in the engineering battle, and some of the old ntl hangers on are shown the door this time. I doubt it though, skills had very little to do with it last time.

Well I can't speak for CoBI, Home or Business.

But I do know that ntl have won the Networks side of things and Telewest will be conforming to the ntl:Networks model and group structure.