Originally Posted by Skie (Post 36159919)

So I left almost 2 years ago now and my email is still working :) (we did transition away anyway, but I still see the VM email spam filter being as useless as ever)

Originally Posted by Paul (Post 36159918)

I'm almost certainly going to leave VM when my next renewal is up.

I now have nothing else from them other than 1G BB (TV dropped 18 months ago, Phone dropped 2 months ago). Having tested FTTP for the last few months, its working just fine, plus I now have a proper static IP (VM are not officially static, they do rarely change). I can get 900+M for less than VMs 1G service (and on shorter contracts, and no web site blocking) and in reality, the difference is pretty small (in fact, on my current router, no difference at all since it struggles above 750M).

The main thing that has kept me with them is my wifes email address, but we have begun moving her off that onto a none ISP linked address.
I basically stopped using mine a few years ago.

Originally Posted by Rillington (Post 36159945)

Iirc their most recent figures did see a net reduction in customers for VM and maybe the next set of figures will see these losses accelerate when more and more customers realise exactly what they are locking themselves into with the current Virgin Media contract.

And like you, I'm almost certainly going to leave them as well and the main reason is the contract.

Originally Posted by Hugh (Post 36159953)

Broadband down by 15.3k customers, out of 5,700k, so a loss of around 0.27%.

https://news.virginmediao2.co.uk/wp-...ographic-5.pdf

Previous quarter broadband was up by 28.8k customers.

https://news.virginmediao2.co.uk/wp-...nfographic.pdf

Originally Posted by Rillington (Post 36160009)

How so, in your case?

Thank you for those figures Huw, and i think the read of significance will be the forthcoming quarter as this will reflect the reality of the new contracts which is why I am seriously considering leaving, and judging by posts Ive read here their new contracts could end up costing them more customers than they had expected.

Originally Posted by Dude111 (Post 36165262)

If they give you a price on a contract,THEY CANNOT CHANGE IT....Am I wrong??

Originally Posted by Peter729 (Post 36165266)

Unfortunately Yes, the current VM contract price is not fixed for the term of the contract, there is a clause in the contract that allows for price increases.