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-   -   Virgin Media O2 to launch Volt bundles (https://www.cableforum.uk/board/showthread.php?t=33710476)

Jinxey 28-10-2021 11:23
Re: Virgin Media O2 to launch Volt bundles
 
Quote:
Originally Posted by Hugh (Post 36098861)
That didn’t take very long (applied on the 18th).

https://www.cableforum.uk/board/atta...7&d=1635254442

Just checked my O2 account, and the Data Allowance has gone up to 40GB, and done a speed test on my broadband, and it’s still showing the original speed (386Mb/s down, 36Mb/s up), and my VM account still says 350Mb, so I’ll give it a day or two before I chase it up.
Better than me! I applied a few days ago. I have the same email telling me they’re active… but I have no extra data and my broadband speed/config remains the same! :erm:

Hugh 28-10-2021 12:43
Re: Virgin Media O2 to launch Volt bundles
 
Quote:
Originally Posted by Hugh (Post 36098861)
That didn’t take very long (applied on the 18th).
https://www.cableforum.uk/board/atta...7&d=1635254442
Just checked my O2 account, and the Data Allowance has gone up to 40GB, and done a speed test on my broadband, and it’s still showing the original speed (386Mb/s down, 36Mb/s up), and my VM account still says 350Mb, so I’ll give it a day or two before I chase it up.
Quote:
Originally Posted by ianch99 (Post 36098951)
If you have a custom, retentions package with discounts, would the Volt VM speed uplift change the existing contract at all? I would assume the existing arrangements remain unaltered ..
Quote:
Originally Posted by Jinxey (Post 36099031)
Better than me! I applied a few days ago. I have the same email telling me they’re active… but I have no extra data and my broadband speed/config remains the same! :erm:
As always, it's not that simple... ;)

Just spent an hour or so on the chat service, chasing up the VM Volt upgrade - turns out that since I am already on a discounted deal (I have Maxit TV, Sky Movies, Talk Weekends, and 350Mb for a discounted price that was offered on the VM website (discussed previously ad nauseam)), I am not eligible for the free Volt upgrade*; however, the very friendly and professional person (part of the Volt upgrades team, who I was passed on to after about 10 minutes) on the other end of the link did a bit of searching around, and got me an upgrade to 500Mb for an additional 25p per month (whilst also replacing "Talk Weekends" with "Talk More Weekends- Voicemail". This runs to the same end date as my previous deal (2nd May 2022), then it's renegotiation time (I'll be happy to lose the Sky Movies, as we very rarely watch/record anything from there, and will probably go down to 100Mb (doubled up to 200Mb by Volt)).

I can live with that. :D

Probably useful for others to know if they are on a deal, it might require some contact/discussion to progress the VM Volt part of this.

*probably because that would be a free BB upgrade on top of another free BB upgrade...

ianch99 29-10-2021 18:54
Re: Virgin Media O2 to launch Volt bundles
 
Quote:
Originally Posted by Hugh (Post 36099036)
As always, it's not that simple... ;)

Just spent an hour or so on the chat service, chasing up the VM Volt upgrade - turns out that since I am already on a discounted deal (I have Maxit TV, Sky Movies, Talk Weekends, and 350Mb for a discounted price that was offered on the VM website (discussed previously ad nauseam)), I am not eligible for the free Volt upgrade*; however, the very friendly and professional person (part of the Volt upgrades team, who I was passed on to after about 10 minutes) on the other end of the link did a bit of searching around, and got me an upgrade to 500Mb for an additional 25p per month (whilst also replacing "Talk Weekends" with "Talk More Weekends- Voicemail". This runs to the same end date as my previous deal (2nd May 2022), then it's renegotiation time (I'll be happy to lose the Sky Movies, as we very rarely watch/record anything from there, and will probably go down to 100Mb (doubled up to 200Mb by Volt)).

I can live with that. :D

Probably useful for others to know if they are on a deal, it might require some contact/discussion to progress the VM Volt part of this.

*probably because that would be a free BB upgrade on top of another free BB upgrade...
Thanks for this Hugh. I suspect I will need to ring the nice retentions team :)

geogadget 29-10-2021 19:27
Re: Virgin Media O2 to launch Volt bundles
 
Quote:
Originally Posted by Hugh (Post 36099036)
As always, it's not that simple... ;)

Just spent an hour or so on the chat service, chasing up the VM Volt upgrade - turns out that since I am already on a discounted deal (I have Maxit TV, Sky Movies, Talk Weekends, and 350Mb for a discounted price that was offered on the VM website (discussed previously ad nauseam)), I am not eligible for the free Volt upgrade*; however, the very friendly and professional person (part of the Volt upgrades team, who I was passed on to after about 10 minutes) on the other end of the link did a bit of searching around, and got me an upgrade to 500Mb for an additional 25p per month (whilst also replacing "Talk Weekends" with "Talk More Weekends- Voicemail". This runs to the same end date as my previous deal (2nd May 2022), then it's renegotiation time (I'll be happy to lose the Sky Movies, as we very rarely watch/record anything from there, and will probably go down to 100Mb (doubled up to 200Mb by Volt)).

I can live with that. :D

Probably useful for others to know if they are on a deal, it might require some contact/discussion to progress the VM Volt part of this.

*probably because that would be a free BB upgrade on top of another free BB upgrade...
I really don’t trust VM one Iota, honestly it shouldn’t make any difference if you're on an existing deal or not, if they say its free and you're not on the MAX BB speed then you should get it - at no extra cost… Advertising Standards!

I have read elsewhere of instances of VM trying to get folk to recontract for £1pm more to get it. Its advertised as free.. Another guy they applied the boost but they upped his price which they eventually had to manually adjust downwards.

I was considering getting a o2 sim, but have decided to wait…. For the moment I would recommend watching your account like a hawk and that contract end date, if you decide to go ahead.

I have a feeling it wont be long before this is on Martin Lewis or Watchdog….

Hugh 29-10-2021 21:29
Re: Virgin Media O2 to launch Volt bundles
 
Well, they've come through for me

https://www.cableforum.uk/images/local/2021/10/17.png

Aye Up 31-10-2021 00:38
Re: Virgin Media O2 to launch Volt bundles
 
Out of curiosity if one is alread on the 500Mb package, getting an O2 sim would increase it to 600Mb or 1Gb?

Hugh 31-10-2021 09:15
Re: Virgin Media O2 to launch Volt bundles
 
Quote:
Originally Posted by Aye Up (Post 36099426)
Out of curiosity if one is alread on the 500Mb package, getting an O2 sim would increase it to 600Mb or 1Gb?
The info states
Quote:
a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area)
So 600Mb.

Inactive Digital 31-10-2021 10:10
Re: Virgin Media O2 to launch Volt bundles
 
Quote:
Originally Posted by Hugh (Post 36099435)
The info states

So 600Mb.
Is 600Mb still available to upgrade to? I think it was only available with Ultimate Oomph, which is no longer sold. Ultimate Volt is Gig1, so the Volt upgrade could be 500Mb to 1Gb.

BenMcr 31-10-2021 10:55
Re: Virgin Media O2 to launch Volt bundles
 
Quote:
Originally Posted by Aye Up (Post 36099426)
Out of curiosity if one is alread on the 500Mb package, getting an O2 sim would increase it to 600Mb or 1Gb?
The upgrades are listed on this page https://www.virginmedia.com/help/virgin-o2-benefits

Hugh 31-10-2021 11:47
Re: Virgin Media O2 to launch Volt bundles
 
Thanks for that, Ben.

ianch99 31-10-2021 13:07
Re: Virgin Media O2 to launch Volt bundles
 
I was looking on the VM T&C Annex A "‘VOLT’ PROMOTION TERMS AND CONDITIONS FOR VIRGIN MEDIA SERVICES" and see no mention of being not eligible if you have an account discount unless I have misread it. I will call retentions tomorrow and ask if they know the scoop on this.

Hugh 31-10-2021 13:18
Re: Virgin Media O2 to launch Volt bundles
 
Quote:
Originally Posted by ianch99 (Post 36099477)
I was looking on the VM T&C Annex A "‘VOLT’ PROMOTION TERMS AND CONDITIONS FOR VIRGIN MEDIA SERVICES" and see no mention of being not eligible if you have an account discount unless I have misread it. I will call retentions tomorrow and ask if they know the scoop on this.
Yes, that was the point I made to the nice person on VM chat, but she said there was no option to give a free upgrade on top of a previous free upgrade, so she had to find a way at minimum cost to me (and spent quite a bit of time trying solve the "challenge"), I was happy with 25p, not (imho) worth arguing about… :)

Aye Up 31-10-2021 20:25
Re: Virgin Media O2 to launch Volt bundles
 
Quote:
Originally Posted by Hugh (Post 36099435)
The info states

So 600Mb.
Quote:
Originally Posted by BenMcr (Post 36099455)
The upgrades are listed on this page https://www.virginmedia.com/help/virgin-o2-benefits
Thanks for that, its interesting to say the least I could potentially double my speed for a cheap O2 sim. Though I'm expecting a price rise come January seeing as it will have been 12 months since they last raised them by then.

Am I eligible for it if I already have a discount on 500Mb?

Stuart 31-10-2021 22:47
Re: Virgin Media O2 to launch Volt bundles
 
Had a look. Not interested. I'm on Three, and wouldn't really get any advantage from switching back to O2. Not an advantage that's worth me spending however much I'd have to pay off on my handset if I left Three now anyway.

ianch99 01-11-2021 11:40
Re: Virgin Media O2 to launch Volt bundles
 
Pleasant surprise: I checked my VM package details and I can now see "Volt M500 Fibre Broadband" as my current broadband selection. The modem has also been updated to this 575000000/38520000 traffic rate configuration.

No need to call retentions :) Interestingly, no uplift on the O2 side yet although it was they I rang to request the Volt upgrades


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