Re: New price rises 2021!
 

You can order replacement remotes online...

https://www.virginmedia.com/help/vir...tv-control-app

Re: New price rises 2021!
 

My email says the same date, however my minimum term ended in September, so no issues on that front.

It's somewhat disingenuous of VM to insinuate that cancellation fees would be payable by customers after 12 Feb, when those of us in who are not in a minimum term are free to leave without penalty at any time. It could well discourage some people from switching who might otherwise get a better offer elsewhere.

Re: New price rises 2021!
 

Ah that's interesting. it was 3 or 4 years ago when I needed one and I tried via the official forum and back then I was told I would need to ring. Hopefully I'll have a new box before this one dies but thanks for the link. ;)

Re: New price rises 2021!
 

Was not aware of that. Why didn't you arrange a new deal back in September?

Re: New price rises 2021!
 

My minimum term was 12 months but discounts were for 18 months (except a £3 one, which was 12 months). I decided that, due to there being no price rise last year, I couldn't be bothered haggling over £3 per month and would wait the other discounts expire this March.

Re: New price rises 2021!
 

Fair comment.

Re: New price rises 2021!
 

I have been contacted by a Virgin agent, working from home.

They offered a new 18 month contract at a lower price than I am paying at present.

I have accepted.

Re: New price rises 2021!
 

Was your current deal up?

Re: New price rises 2021!
 

No, I cancelled due to current price rise.

Re: New price rises 2021!
 

My contract is up next month , I cannot get through to V M on the phone. I am paying £68 a month for Phone, broadband and the lowest package of TV. Is anyone paying less , Now they want £71 from Feb.

Re: New price rises 2021!
 

I rang early this morning. Currently paying £59 for 100 BB, full TV and unused free weekends landline phone (this was negotiated down from about £70 over the summer). Got offered £4 off for 6 months as an "auto" offer by the robot lady, accepted it but then got put in a queue anyhow !! Point is I got through no problem but the UK based adviser couldn't understand why I'd been put in a queue after accepting the offer. No sign of the discount yet so none the wiser if I've got it or not. Are you ringing from a mobile or VM landline ?

Re: New price rises 2021!
 

I phoned today and was in a hold for 30 minutes, I have been with VM for 24 years the woman told me, I got my account down to £59 for 18months I am happy about this as a bi difference from £71,

Re: New price rises 2021!
 

Rang last night. Maxit TV M350 BB and M phone. Was £74 until last November and got down to £73. Then £4 increase due in March. After latest call going to£66 for 6 months then £70 for a year. If they hadn't emailed me then VM would be better off lol

Re: New price rises 2021!
 

That doesn't sound like a great deal, but to get a better price you will have to persist with getting through to VM by phone, you just have to be patient. If the first person is from an overseas call centre it's unlikely they will be able to do much other that offer the current prices, so if you are serious about cancelling ask to do that and you get someone UK based who will find you a better deal. We saved £24 per month doing that.

Re: New price rises 2021!
 

My deal was with an overseas agent. Total call time under 30 minutes.