Cable Forum - Tivo V6 Virgin Media Outages

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- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - Tivo V6 : Virgin Media Outages - 27 Apr 2020 (https://www.cableforum.uk/board/showthread.php?t=33708931)

pip08456

27-04-2020 21:45

Re: Virgin Media Outages - 27 Apr 2020

Quote:

Originally Posted by Mick (Post 36033022)

Some sites were also loading fine, this one wasn't and a gaming site I frequent, was also not working, just said no dns, yet Twitter, Sky News were all working.

Can't be a Virgin DNS issue as the drops are occuring for those like myself who don't use VM DNS,

Hopefully they know what the problem is and are either working in it or have solved it.

newapollo

27-04-2020 21:50

Re: Virgin Media Outages - 27 Apr 2020

These issues also appear to be affecting BT, Sky and TalkTalk.
https://www.ispreview.co.uk/index.ph...-media-uk.html

Quote:

UPDATE 9:06pm

A quick look at some feedback from customers of Sky Broadband, BT and TalkTalk suggests that they too also saw some disruption around the same three periods, albeit seemingly not to the same level as Virgin Media (i.e. the complaints have not been to the same scale or volume). The issue at BT was however much bigger than the other two, but that may just reflect the operator’s size as the biggest ISP.

We know that some of these operators do make use of capacity links from Virgin Media, although equally the issue could be further up the routing/peering chain. At present there are three clear peaks of related complaints at around 5:30pm, 6:15pm and 7:12-7:29pm.

Paul	27-04-2020 23:18

Re: Virgin Media Outages - 27 Apr 2020

Some sort of core network or routing issue by the sound of it.
Wierd that its always about 18 minutes past, and lasts about 10 minutes (and also seems to have bypassed 8:18pm and now 10:18pm)

---------- Post added at 23:18 ---------- Previous post was at 22:42 ----------

Here we go again, 11:18 :rolleyes:

Rexz	27-04-2020 23:24

Re: Virgin Media Outages - 27 Apr 2020

Hehe I think mine was a little earlier. It resolved itself to some websites quicker (continuous ping to bbc.co.uk came back in about 2mins).

johnnyposs

27-04-2020 23:33

Re: Virgin Media Outages - 27 Apr 2020

Mine went down again at 23:18. years ago i phoned NTL up up and said my BB keeps going down at 6pm. He said it was impossible. He phoned me up before 6 and said i am watching. It went down at 6 and he swore. been fine ever since tonight

Rexz	28-04-2020 00:12

Re: Virgin Media Outages - 27 Apr 2020

Quote:

Originally Posted by johnnyposs (Post 36033044)

Back when customer service was REAL customer service.... shame. Anyway my connection has gone again 00:09.

vincerooney

28-04-2020 01:19

Re: Virgin Media Outages - 27 Apr 2020

Quote:

Originally Posted by Rexz (Post 36033048)

Back when customer service was REAL customer service.... shame. Anyway my connection has gone again 00:09.

aye mine did too. its a shame the call centres are in india now. i know with the pandemic its probably daft as the call centres wouldnt be open but it just sucks now that even if you have a fault you wont be able to get any help. i really like the indian staff too but sometimes you get one who literally cant understand what you're saying and i feel so sorry for them.

with all the price rises im just bamboozled why they think this cost cutting process is a good way to get new customers or keep existing customers

Gavin-D

28-04-2020 08:21

Re: Virgin Media Outages - 27 Apr 2020

Sky News have a piece up on it

Quote:

We know that this is not being caused by increased usage or a lack of capacity but is due to a network technical fault.

Our teams are urgently looking into the problem and working flat out to fix it. We know how frustrating this is for customers and apologise for any inconvenience caused.

https://news.sky.com/story/virgin-me...snt-sf-twitter

roughbeast

28-04-2020 08:48

Re: Prob with virgin tv and internet

Quote:

Originally Posted by Sirius (Post 36032939)

Can you not tether your phone , that's what i did whilst it was down ?

Cool idea if you have an unlimited SIM.

---------- Post added at 08:48 ---------- Previous post was at 08:46 ----------

I find this a useful indication of the disruption different ISPs are getting.

https://downdetector.co.uk/

Mr K	28-04-2020 09:19

Re: Prob with virgin tv and internet

Quote:

Originally Posted by Hugh (Post 36032962)

Just been up and down in NW Leeds

And what about your broadband Hugh ? ;).

MattGarner

28-04-2020 09:53

Re: Virgin Media Outages - 27 Apr 2020

Would love to know what actually caused the problems last night.

tweetiepooh

28-04-2020 10:01

Re: Virgin Media Outages - 27 Apr 2020

I was affected and am posting this as a customer, I don't (yet) know what the problem was.
The line seemed mostly stable as my VPN remained up apart from 1 glitch but router reported internet down and browsing didn't work or at least didn't seem to but some computers in house remained OK until tried to get to new site.
To me this looks like something related to DNS (not VM's DNS as I don't use it) or starting new connections. It impacted by browser on VPN too.
Using nslookup - DNS on router (OpenDNS failed) but setting server to say Google DNS and things worked or at least resolved.
$ nslookup
nslookup> www.bbc.co.uk
<can't contact server>
nslookup> server 8.8.8.8
nslookup> www.bbc.co.uk
<resolves>
nslookup> <router>
nslookup> www.bbc.co.uk
<can't resolve>

denphone

28-04-2020 10:05

Re: Virgin Media Outages - 27 Apr 2020

Quote:

Originally Posted by MattGarner (Post 36033077)

Would love to know what actually caused the problems last night.

Indeed as Virgin stated a hour ago that the issue was fixed in the early hours of this morning. It was not caused by a spike in usage or a lack of network capacity.

heero_yuy

28-04-2020 10:15

Re: Virgin Media Outages - 27 Apr 2020

It shows clearly on my BQM at the times posted by other members but it didn't seem to affect my browsing session or the TV. Suggests it was only affecting parts of the network.

jfman

28-04-2020 11:00

Re: Virgin Media Outages - 27 Apr 2020

Quote:

Originally Posted by heero_yuy (Post 36033080)

It shows clearly on my BQM at the times posted by other members but it didn't seem to affect my browsing session or the TV. Suggests it was only affecting parts of the network.

If you were watching linear TV on the network it’d be unaffected. On demand should have went down.

All times are GMT +1. The time now is 21:03.

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