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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   200M : Free speed upgrade (https://www.cableforum.uk/board/showthread.php?t=33703371)

Kushan 18-08-2016 13:30
Re: free speed upgrade
 
That's not usually how they operate.

DaMac 20-08-2016 05:38
Re: free speed upgrade
 
Quote:
Originally Posted by Kushan (Post 35854658)
That's not usually how they operate.
:rolleyes: that is exactly how companies operate and VM are no different, in fact they are one of the most annoying sales driven companies I have ever encountered, the amount of sales calls I get of them is annoying, I don't answer any of their numbers.
As it is, 1 week on after completing the request and me with the correct equipment still hasn't had the increase, I'll try another modem reboot just to see.....
Nope, still 152.

Kushan 22-08-2016 17:42
Re: free speed upgrade
 
Quote:
Originally Posted by DaMac (Post 35854871)
:rolleyes: that is exactly how companies operate and VM are no different, in fact they are one of the most annoying sales driven companies I have ever encountered, the amount of sales calls I get of them is annoying, I don't answer any of their numbers.
As it is, 1 week on after completing the request and me with the correct equipment still hasn't had the increase, I'll try another modem reboot just to see.....
Nope, still 152.
Referring to this...

Quote:
Originally Posted by DaMac (Post 35854649)
Yes I have mate, will try again when I get home.
Just to add since I sent the request I have had 4 missed sales calls from VM, would not put it past them 'withholding' it till they have tried to talk me into a TiVo (and subsequently a new contract).
That is not how Virgin operates. Their sales folk have no way to "withhold" anything from you.

tucker61 28-08-2016 11:33
Re: free speed upgrade
 
I am currently on the big bang bundle. Paying 64.48 per month. If I click to upgrade broadband I can see that vivid 200 is available, and the cost is a extra 51.64 per month. Surely this is wrong ?

jb66 28-08-2016 14:58
Re: free speed upgrade
 
Quote:
Originally Posted by tucker61 (Post 35856305)
I am currently on the big bang bundle. Paying 64.48 per month. If I click to upgrade broadband I can see that vivid 200 is available, and the cost is a extra 51.64 per month. Surely this is wrong ?
Obviously

Ddonald2016 28-08-2016 16:18
Re: free speed upgrade
 
2 Attachment(s)
Quote:
Originally Posted by tucker61 (Post 35856305)
I am currently on the big bang bundle. Paying 64.48 per month. If I click to upgrade broadband I can see that vivid 200 is available, and the cost is a extra 51.64 per month. Surely this is wrong ?
He mate listen once you make a change from a bundle sometimes it takes you to the normal non bundle non discount price. To get the best price you do need to call virgin customer service to get the right price for you

First the big bang price with line rental is currently £52 that includes line rental

You can get the 200mb for less than you pay now or get XL pack and 200 mb for £74

DaMac 28-08-2016 16:19
Re: Free speed upgrade
 
Well I still haven't had my upgrade, rather curiously I have logged into my virginmedia.com today and the option to order the speed increase had reappeared, so I have gone through the process of ordering it again and have now received yet another order confirmation e-mail, I'm still hopeful for Christmas, although this is Virgin Media, I certainly wouldn't go to a party at a brewery with them.


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