Re: Plusnet to provide unlimited broadband
 

OK, we'll just have to agree to disagree.

I'll agree that Plusnet perhaps have not done particularly well at explicitly explaining where the QoS is applied but I believe it to be 'per customer line' and that it will lead to a better performing connection than one that has no management at all.

Time will tell :)

Re: Plusnet to provide unlimited broadband
 

No doubt it will come in useful, no matter how/where they implement it. I really would like to know for sure if they are doing it per customers line though :)

Re: Plusnet to provide unlimited broadband
 

So what you mean by "oversubscription" is really "congestion".

http://en.wikipedia.org/wiki/Oversub...munications%29

Re: Plusnet to provide unlimited broadband
 

What you qouted is exactly what Chrys said lol. The impact of too many customers noticeably effecting performance. Congestion caused by over subscription means both words are valid.

Again this is just a silly pedantic argument over words when we are all aware of what each other means, however they say it.

Re: Plusnet to provide unlimited broadband
 

What I quoted was

What Chrys did was describe oversubscription as if it were overselling. Quite the opposite.

TBH there isn't much else interesting stuff to argue about on CF these days. Everyone on VM who has problems has or is moving to FTTC and everyone who has is happy...

Re: Plusnet to provide unlimited broadband
 

Hi there,

Trying not to go into too much technical detail, and at the risk of opening another can of worms...

Customers' downstream traffic passes through a switch that applies traffic a ToS marking based on a pre-defined signature, source IP, port or a combination of these and other factors.

Those already with us will be familiar with the usage breakdowns we give you that show how much Usenet, FTP, Email, Streaming etc. you've done each month. It's these switches that allow us to provide you with that data. It's also these switches that apply rate limits on the lesser, 'non-Unlimited' account types.

The traffic then passes through an edge router that terminates your connection. The edge routers have a number of traffic queues (bronze, silver, gold etc.). Traffic is filed into each of these queues dependent on the ToS marking. These routers have a number of parameters for each queue including a minimum guaranteed bandwidth, a queue waiting, a maximum bandwith per user and maximum bandwidth per ‘end-point’. I wouldn't expect these values to mean anything to a customer.

We've sufficient bandwidth/capacity to allow an Unlimited user to download at line speed irrespective of the queue their traffic is in.

If a user is saturating the line using a variety of different-priority traffic then the queue weightings kick in on the edge routers and packets are dropped for the lower priority stuff.

It's this logic, and having sufficient capacity, that gives the impression of QoS on a per-user basis. In reality (and based on what I've written above) this is not strictly the case, but it's probably the explanation that best fits the actual customer experience.

Hope that makes it a bit clearer.

Best regards,

Re: Plusnet to provide unlimited broadband
 

I wonder if you could help me out with a question.

My parents and my partner are on the 60GB plusnet package, will they be automatically upgraded to unlimited?

The Q&A emphasis appears to be concentrating on 10GB customers upgrading to the new package, for the existing 60GB customers it is not so clear.

Many thanks in advance.

Re: Plusnet to provide unlimited broadband
 

No, they'd have to explicitly request that their account is upgraded.

Best regards,

Re: Plusnet to provide unlimited broadband
 

Many thanks for spending the time and effort explaining the whole process. It really is appreciated :)

Re: Plusnet to provide unlimited broadband
 

Many thanks for that.

I tried it last night and again today, it looks like the site must be very busy as it hangs when selecting 'Change my products'.

I will give it another go later.

Re: Plusnet to provide unlimited broadband
 

Hmmm, shouldn't do. Might be worth clearing your browser cache or trying another browser entirely.

Best regards,

Re: Plusnet to provide unlimited broadband
 

I just tried again and it worked OK.

Yesterdays attempt was at my parents (Plusnet customers), todays first 2 attempts on my broadband connection, 3rd attempt it worked OK.

I did have a similar issue when I upgraded them from 10GB to 60GB, I put it down to the site being busy.

Thanks again.