Re: Virgin TV Behind the rest ?
 

So do Virgin have any intention of offering this service to the people of Wales. Or are we meant to rely on SKY of Free view for this basic service.Allowing the people to watch with ease programmes aimed at them?

Re: Virgin TV Behind the rest ?
 

This has, to some extent, happened where I work. Our manager started off as a tech support person, so has some knowledge of PCs and tech support. However, the deparment has grown, and with it, the range of devices we support and the services we offer. Even his core area of expertise, the PC, has changed nearly beyond all recognition since he was doing front line (or even 2nd line) support.

Re: Virgin TV Behind the rest ?
 

I know of FOUR people that are customers of Vm, and each one has a different complaint for them.

Trying to get help from CS is a non event, BB problems on there boxes, engineers been twice but still cannot repair, my son was charged double for a service that he didn't order, when they revised the bill it came to more than the original.

My mother in law was without TV and BB for FOUR DAYS, and all CS kept doing was sending extra signals down the cable.

I have spoken with CS FOUR time in the past three weeks with problems, and to cap it all where l work in Ealing, l spoke with a VM sales rep and l asked him certain questions. If l wanted VM and phone, l could have it free for SIX months and they would throw in ESPN for FREE for the same period.

He told me that VM have a 24 hr UK call centre, and engineers will call out in 24 hours and will have a supervisor visit and Tech Manager call to check the repair if any.

Any installation is free (which we know is true) and they call do 24/7.

What VM have to do is put the customer first, deal with all the problems that they have now and vastly improve the service before going into any further 'tech stuff'.

Re: Virgin TV Behind the rest ?
 

Called in at S4C today - nothing like face to face.
Lot of running around - in the end nothing. What a surprise ! Its up to Virgin was the best I got,so we know what that means- nothing is about to happen.

Re: Virgin TV Behind the rest ?
 

I see no reason why VM won't do it, but it's all about priorities - at the moment VM are concentrating on launching TV Anywhere which all TV customers will be able to get in one form or another

Re: Virgin TV Behind the rest ?
 

And, hopefully, multiroom streaming?

Re: Virgin TV Behind the rest ?
 

That fits well with the thread title - behind the rest (read Sky) :erm:

Re: Virgin TV Behind the rest ?
 

So....no-one has read the part of the Q3 earning transcript regarding TiVo's UI and storage moving into the cloud?

That would put Virgin well ahead of the rest - if they move quickly (which sadly, isn't their strong point :erm:).

Re: Virgin TV Behind the rest ?
 

Oh look another Virgin Media bashing thread.Not seen one of those in about a week.;)

Re: Virgin TV Behind the rest ?
 

We will say our daily prayers and hope thy lord might deliver it to us.;)

Re: Virgin TV Behind the rest ?
 

Corrected your post for you. ;)

Re: Virgin TV Behind the rest ?
 

Thank you kindly King of HD.;)

Re: Virgin TV Behind the rest ?
 

It's a year, there abouts, since our Tivo's were enabled for multiroom streaming. It's about time it arrived.

Re: Virgin TV Behind the rest ?
 

Re: Virgin TV Behind the rest ?
 

Its best to look in the Internet and SH threads at they make this thread look like a tea party.:)