Re: just rang VM to upgrade to 100mb
 

Fair enough

So feedback then .. give them a call and tell them ..

Re: just rang VM to upgrade to 100mb
 

i know it sounds stupid dude but it isnt about telling them they are doing things wrong, it is all about helping them out. When I feel strongly about something where I work I don't hesitate to ring people and tell them what I think. Every now and again I make myself look like a wolly but more often than not I get the "well we did this because ........." speech and their reasoning sounds great, but then I say "yeah but ............" and it is something they havent considered. Nobody is perfect and it is always nice to have a different perspective on things. You tend to find that people who do the same job day in day out get into a set way of thinking and sometimes it takes sombody from the outside to change their train of thought. You are in the perfect position to help everyone because you are sort of on the outside but still on the inside which means you can directly contact people and know who to talk to to make things happen. You should take advantage of your position because you can do more by yourself than everyone on this forum put together probably.

Re: just rang VM to upgrade to 100mb
 

Feedback is always more effective if it comes from a member of staff, who tells them "quite a few people have suggested .......".

Re: just rang VM to upgrade to 100mb
 

Virgin sounds like a smashing company if they dont appreciate feedback from their own staff on ways of saving money.

Re: just rang VM to upgrade to 100mb
 

That's beautiful ... brought a tear to my eye :D

Problem is they have this process in place because of figures suggesting customers with upgrades call in within a certain time due to signal issues .. (or so I would assume) .. my opinion is valued sure, but I would need to provide a business case to make a change to the processes, (considering its not my area)

Of course they appreciate feedback, you're putting words into my mouth .. and they taste a bit sour ..

You're basically asking me to go out of my way to give feedback on a issue that doesn't affect me or have anything to do with my job role, when you wont give that feedback yourself ?

---------- Post added at 08:47 ---------- Previous post was at 08:46 ----------

Start a thread on the VM forums and tell the official support team what you think .. get as many people as you can to agree, they can then address it through the correct channels.

At this rate I'll just make the change and see if anyone notices :D

Re: just rang VM to upgrade to 100mb
 

I think the reason why we are having this conversation is because most people feel their feedback gets ignored which is why we are looking to inside man :D

Re: just rang VM to upgrade to 100mb
 

You would have to go through the community forum in order for any feedback to be given as any other way would involve a breaching DPA and it is not worth it with regards to our jobs, this is also why we never accept PM's asking for help.

Re: just rang VM to upgrade to 100mb
 

You're making me feel guilty now .. I'm trying to think who would be the best team to speak to .. my counterparts would design and make the change, but the request would have to come from the business..

Thinking about it actually, it would be better coming from the field, one of the techs that post here. They are best placed to backup the feedback with fact.

I'll see if I can find someone in customer experience to look into it ..

Re: just rang VM to upgrade to 100mb
 

The problem is the chances of feedback getting from the call centre guy to someone who has a clue and the power to do something about it is quite low. There is probably even a low probability of the feedback getting logged at all.

Re: just rang VM to upgrade to 100mb
 

yup, my point exactly

Re: just rang VM to upgrade to 100mb
 

Ok yeah, point taken .. but the forums are a good way to make a public point.

Obviously be polite and put across your views with technical reasoning ..

Re: just rang VM to upgrade to 100mb
 

There is a conduit on the Community Forum for feedback to be provided to VM and responses received from above - via the Forum Manager. So I feel I'm being listened to (when I make suggestion which isn't often).

Re: just rang VM to upgrade to 100mb
 

I see that VM have ammended the prices on their website now as 50meg is now £25p/m and 100meg is £35p/m instead of them both being £35p/m as shown before.

Re: just rang VM to upgrade to 100mb
 

Can I ask where?

50Mb is showing at £25 here http://shop.virginmedia.com/broadband/up-to-50mb.html

And 100Mb as £35 here http://shop.virginmedia.com/broadband/up-to-100mb.html

(with a phone line and an 18 month contract)

Re: just rang VM to upgrade to 100mb
 

you might want to re-read his post as you have both said the same figures :D