Re: Getting a re-pull
 

I suggest that we leave him to make up his own mind..There are plenty of other people needing help here..;)

Re: Getting a re-pull
 

As long as he doesn't come back in 3 months moaning that his internet isn't working! ;)

Re: Getting a re-pull
 

Then you just ignore him..he has had good advice and if he refuses to take it that's that.;)

Re: Getting a re-pull
 

:clap:

Re: Getting a re-pull
 

I think he's pulling something and it isnt coax.

Re: Getting a re-pull
 

Aye was gonna say, you guys are getting trolled hard

Re: Getting a re-pull
 

:clap:

Re: Getting a re-pull
 

When virgin media com to do the re pull wil they do it extacly like everything was done before.

I mean for example:
where all cable wires installed inside the house
Outside the house where the box is
Outside the house where the cable is dug under grass

Re: Getting a re-pull
 

It is unlikely they need to disturb anything inside the house. A repull is the cable from the street cabinet to the box on the outside of your house.

In most cases they can use the existing ducting hose already laid under your garden. Sometimes that has deteriorated and has to be renewed in which case they would need to dig a slit in the garden for a renewed duct, same as if it were a completely new install.

There seems to be a lot of unnecessary fuss here. If the techs have decided there is a need for a repull, get it done. Services may be working now, but are probably on the edge of a precipice and you don't want them to fail at a critical time because you were faffing around and not wanting it to happen.

Re: Getting a re-pull
 

So is there a charge if they deem it necessary to treat it like its a new install due to damage to the existing duct?:erm:

Re: Getting a re-pull
 

No charge, and it is not treated like a new install, it is a repair and as long as the damage isn't done my the customer then it is all free.

Re: Getting a re-pull
 

Thnx for info. But am confused

On the day virgin media rang me bout the re pull

1st call
They said they will do cable work outside the house and inside the house. The guy was gona arrange the re pull date. But then the systems were down and said we will ring later

2nd call
They said there will b cable work outside the house. I asked wat bout inside the house. The guy said sorry here it says cable work outside the house

Re: Getting a re-pull
 

There is no cable work inside the house for a repull, but an engineer will check your power levels from your modem inside the house and adjust when the work is completed.

Re: Getting a re-pull
 

Thnx for the reply

I hav 2 cables installed inside the house

Downstairs for virgin media tv
Upstairs for the virgin media broadband

On the re pull day. Shall I disconnect the cable wire from the modem and virgin media stb. I remember when the engineer came last time he connected the cable wire to his device thingy to check som thing

Re: Getting a re-pull
 

wazz. you do not need to do anything. The only cable being re-pulled is the one outside of your house.

If the engineer needs anything disconnected inside your home he will do it himself, in fact your doing so could hinder him. Just let him get on with his job, and if you really feel the need to do something just put the kettle on and offer him a brew.