Re: Virgin broadband is driving me crazy
 

Yes, this is why I am heading towards CISAS.

Weekend access is the worst ever.
This is the fastest it has been all weekend.

https://www.cableforum.co.uk/images/...2011/10/17.png

Re: Virgin broadband is driving me crazy
 

So as I said, they get a huge chunk of their funding from VM.

---------- Post added at 22:02 ---------- Previous post was at 21:58 ----------

So they are an ombudsman service who don't do the job of an ombudsman then?

So there isn't anyone the OP can go to I presume?

Re: Virgin broadband is driving me crazy
 

You get a huge chunk of your income from selling beds - does that mean you are biased towards the bed suppliers against your customers? (as that is what you are accusing Ofcom of).

Re: Virgin broadband is driving me crazy
 

That doesn't quite work does it???

I get my income from my customers, and I do put my customers first.

This is kind of creepy that someone has been actually checking me out :shocked:

Re: Virgin broadband is driving me crazy
 

It's in your contact info on the site dude, isn't like someone's been doing background checks or anything.

Re: Virgin broadband is driving me crazy
 

"checking you out" - you flatter yourself......;)

It's on your contact details..

Re your comment about how you get your income from your customers, and you put them first - good for you; but you do this by selling them goods you get from your suppliers, surely?

However, you were, imho, attempting to smear Ofcom by your comments - if you have any evidence to back up your innuendo, it would be helpful if you could present it.

Re: Virgin broadband is driving me crazy
 

Do you by any chance remember putting this in your profile under Tims website.

http://www.bedlum-beds.co.uk/

Re: Virgin broadband is driving me crazy
 

About as much chance as Virgin providing me with anything beyond sub-dialup speed throughput.

As happy as I am to be providing a place for so much lighthearted merriment I am still, after a more than a month, in the same place as I was.
My 3g mobile phone is faster and more reliable than Virgin's network at this point.

---------- Post added at 10:30 ---------- Previous post was at 10:19 ----------

Finally got a decent broadband speed.

https://www.cableforum.co.uk/images/...2011/10/15.png

I bet by 5pm it will drop back down to under 1Mb.

---------- Post added at 12:05 ---------- Previous post was at 10:30 ----------

On its way down.

https://www.cableforum.co.uk/images/...2011/10/16.png

Re: Virgin broadband is driving me crazy
 

Have you escalated this to the CEO's office?

Re: Virgin broadband is driving me crazy
 

Not sure if you are being serious or not Hugh.
I've tried escalating it through the usual channels.
Now every time I try I get put through to customer relations who cite an 8 week rule about fixing thing.
According to Ofcom they have 8 weeks after I log a formal complaint to do anything about it.

My formal complaint went in on Friday so I could still be here at Christmas before Virgin HAVE to do something.

Even then they can string it out.
So far trying to raise the priority of the problem has met with brickwall type behaviour by the customer relations who have basically said 'we don't have to do anything for you, go away'.
(Actually what they said was 'sorry you are having problems, we will try to do everything we can'. So far this has been 'nothing'.)

Re: Virgin broadband is driving me crazy
 

Actually it is a valid question.

Re: Virgin broadband is driving me crazy
 

Oh ok.
No offence intended.
I don't know about CEO escalation.
Can someone outline the process please?

Re: Virgin broadband is driving me crazy
 

Send an email with full details of your issue in a clear and concise layout with no swearing or adverse over the top comments ( I know that can seem difficult ) to neil.berkett@virginmedia.co.uk which is the CEO's office and that email address is freely available in the public domain.

Re: Virgin broadband is driving me crazy
 

Thank you.

I will do this now.
Is this known to get a response?

Re: Virgin broadband is driving me crazy
 

People have had positive outcomes using this procees, which is why I suggested it (as a last port of call).