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Re: Should VIP customers be guaranteed a UK call centre til midnight?
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Re: Should VIP customers be guaranteed a UK call centre til midnight?
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You are so pathetic my sides are splitting with the laughter. http://operatorchan.org/vg/arch/src/...sterically.gif |
Re: Should VIP customers be guaranteed a UK call centre til midnight?
Actually, he has a valid point. I guess what you're doing the employment equivalent of NIMBY (not in my backyard). You don't want to have to work beyond 10pm because you deem it unsafe, but you're quite OK with the fact that others, in far worse areas, and in reciept of less money, are forced to.
Although it'd be debatable which is the more dangerous place. India or Liverpool ;) |
Re: Should VIP customers be guaranteed a UK call centre til midnight?
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Comparisons with offshore is pointless as they work a completely different contract and no one here knows what hours they do anyway. |
Re: Should VIP customers be guaranteed a UK call centre til midnight?
Shift times aren't based around the last bus home and how much someone gets paid is a nonsense argument, plenty of manufacturing companies work 24hrs on 3 shifts where people are going home at midnight/1am. I doubt very much that people on a production line earn more than a call centre worker.
Masque, what if there was a strike and no buses at 10pm? Going by your logic it would be acceptable for those workers not to come into work as they can't get home? Yes there is an argument when changing the pre-existing shifts, but in these cases the company can put in workarounds - car shares, moving to earlier shifts etc. |
Re: Should VIP customers be guaranteed a UK call centre til midnight?
Does anyone remember that this thread is about availability to a specific set of customers not everyone which is a more valid point.
Why should people who pay for VIP be guaranteed a UK call centre up to Midnight, what about all the customers who just have broadband and pay for 50Mb or 100Mb this thread does not include them and up to now everyone has castigated me for talking about people getting home. So does that mean that you are all willing to be well drawn off topic and accept that unless you are paying for a VIP package then you cannot be guaranteed a UK call centre. Now think about the title of the thread and are you a VIP customer and if not would you think it fair that just because you only want broadband that you are a lower class of customer and be unable to speak to a UK agent. Now can we see if anyone has noticed this yet or have I truly sidetracked you from the real meaning of this thread. |
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1st line UK used to work till midnight .. I used to work 3.30 - 12 every shift .. did so for over a year .. and it was like that for a while after I left .. |
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But as above it is quite interesting to see how far the thread could go off track because I mentioned peoples inability to get home and off track it went.;) |
Re: Should VIP customers be guaranteed a UK call centre til midnight?
You'll noticed I've ignored the off track-ness and continued to attempt to have an adult conversation about the times ..
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PS for the record, I think all customers should have access to UK call centres, not just those on VIP deals. |
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We know the time difference.;) As above why should we have 2 tiers of call centre one for VIP and one for normal, that in itself would cause uproar on forums more than the thought of anyone working whatever hours. |
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Re: Should VIP customers be guaranteed a UK call centre til midnight?
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If you are expecting neutral Southern accents you'll be disappointed :) |
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