Re: Connection dropping, but modem lights remain healthy.
 

A further example (in case it helps):

[img]Download Failed (1)[/img]

As you can see, it started dropping out around 5pm yesterday and continued to do so for roughly 4 hours. Then magically it stopped and levelled out into what was a very stable connection. The internet was in use until around 3am (iPlayer mostly), hence the yellow spikes up until that point.

Then this morning at roughly 9am, the drop-outs began again (for about an hour). The internet was not in use at that time. Since then the connection has stabilized.

I assume 5pm-10pm is a peak time for internet activity, as is 8am-9am? Might this point towards an overload in the area/region causing my woes?

Re: Connection dropping, but modem lights remain healthy.
 

Interestingly, I checked the status page this evening and it says...

"You will currently be experiencing intermittent connection issues on your broadband internet service. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing."

So fingers crossed that the issue they are trying to fix is the same issue that has been causing my woes.

Re: Connection dropping, but modem lights remain healthy.
 

So the maintenance ended (returned to "Good Service" on the status page), but I'm still getting drop-outs. I've been monitoring my connection for a few days now and there is definitely a pattern. You can see it here:

http://www.thinkbroadband.com/ping/s...01-06-2011.png

http://www.thinkbroadband.com/ping/s...02-06-2011.png

http://www.thinkbroadband.com/ping/s...03-06-2011.png


Rinse and repeat.

It's always the waking morning hours and peak time evening hours. Between those peak times, the connection is as smooth and as dependable as I would expect.

I assume that this points directly towards it being an issue with high load on in the region/area. In which case, surely their maintenance should have fixed it?