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-   -   Disgrace of india - call centre disrespects us! (https://www.cableforum.uk/board/showthread.php?t=33676410)

Ignitionnet 06-04-2011 20:30
Re: Disgrace of india - call centre disrespects us!
 
Quote:
Originally Posted by martyh (Post 35207728)
Basic courtesy is not a gold plated service by any stretch of the imagination ,thinking that you could get away with a lesser level of courtesy because you charge less is very amature ...In my business we call them cowboys

---------- Post added at 18:07 ---------- Previous post was at 18:03 ----------



Thats the mistake you are making ,budget has nothing to do with a CS agent who is/is not courteous
He was distracted, he didn't tell the OP to go forth and procreate. I'm making no mistake, I don't regard it as discourtesy.

Just FYI the word is 'amateur'.

martyh 06-04-2011 20:49
Re: Disgrace of india - call centre disrespects us!
 
Quote:
Originally Posted by Ignitionnet (Post 35207875)
He was distracted, he didn't tell the OP to go forth and procreate. I'm making no mistake, I don't regard it as discourtesy.

Just FYI the word is 'amateur'.
he wasn't distracted at all ,he was watching cricket when he was supposed to be doing his job .I give up, your idea of good customer service and mine are totally different you have a much lower standard than i .

Ignitionnet 06-04-2011 21:49
Re: Disgrace of india - call centre disrespects us!
 
Quote:
Originally Posted by martyh (Post 35207908)
he wasn't distracted at all ,he was watching cricket when he was supposed to be doing his job .I give up, your idea of good customer service and mine are totally different you have a much lower standard than i .
I didn't suggest it was good customer service and I'm pretty sure that this case is pretty much the dictionary definition of distraction.

I'm merely suggesting that writing to head office, etc, is an overreaction and speculating that the reaction would have been quite different had it been a call to the centre in Airdrie and the operator been distracted by a Scotland game.

Stuart 06-04-2011 21:57
Re: Disgrace of india - call centre disrespects us!
 
I have to admit, while I don't think this was good customer service, it's worth noting that a lot of UK call centres allow their staff to watch England/Wales/Scotland/Ireland games while they are at work. So, it's entirely possible that an English call centre worker could have been just as districted had it been during and England game.

Peter_ 07-04-2011 04:53
Re: Disgrace of india - call centre disrespects us!
 
Quote:
Originally Posted by Stuart (Post 35207971)
I have to admit, while I don't think this was good customer service, it's worth noting that a lot of UK call centres allow their staff to watch England/Wales/Scotland/Ireland games while they are at work. So, it's entirely possible that an English call centre worker could have been just as districted had it been during and England game.
We have the television on all day but you are unlikely to notice anything on a call otherwise they would disallow sport on the them.


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