Originally Posted by ottoni (Post 35183932)

Just this minute had a phone call from the CEO's office, he told me that neil had asked him to phone me. He apologised that I had been misled on the roll out of the tivo, and that random staff shouldn't go giving out what dates they think the tivo will launch. He said that it has been trialled with staff and is now currently trialling to certain VIP customers. He said that if and only if this is deemed successful then a further rollout will take place by area and that not everyone will be offered an install immediately. He said it will be rolled out by postcode areas. Got to say very impressed by quickness of response, but very dissapointed that it could be another 2, 3 or more months before it comes my way!

Originally Posted by ottoni (Post 35183815)

Just phoned cust services they then put me through to the 'relevant' dept he said roll out will 'begin' from april for existing customers. I'm sorry this is just stupid and highly dis organised. It just seems we are all being fed little tit bits of rubbish. Even the emails we got some said april, some said end of march, some said during march. Are they all sitting at vm thinking right lets really wind them up

Originally Posted by AndyCambs;35184061So anyone who seems to think they'll get a phone call one second after midnight 28th Feb.....[/FONT

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Originally Posted by devilincarnate (Post 35184068)

I have just had a phone call it was from

Originally Posted by ottoni (Post 35183932)

He said that if and only if this is deemed successful then a further rollout will take place by area and that not everyone will be offered an install immediately. He said it will be rolled out by postcode areas.

Originally Posted by dazgwinn (Post 35184003)

I'm completly naffed off about this rollout.
Now it only been rolled out to certain VIP customers and only if its deemed succesful then a phased rollout by area.

Originally Posted by passingbat (Post 35184046)

That's the first time rollout by postcode has been mentined (to my knowledge, anyway).

I think that's the most depressing update we've had.

How does that fit in with previously suggested times of new customers from April and current customers before then?

Originally Posted by BenMcr (Post 35185091)

I've done some checking at work and can I just say that TiVo is NOT going to be rolled out by postcode.

I reckon where the misunderstanding has come from is likely that Virgin will probably use the pre-registrations to gauge in what areas there is the most interest in TiVo, to make sure that any stock is allocated to where people have already said they want it (which makes sense to me). So there may be some differences in how many TiVo boxes get sent to each region, this will not be at the expense of the ability for existing customers to order it across the whole country.

Originally Posted by BenMcr (Post 35185091)

I've done some checking at work and can I just say that TiVo is NOT going to be rolled out by postcode.

I reckon where the misunderstanding has come from is likely that Virgin will probably use the pre-registrations to gauge in what areas there is the most interest in TiVo, to make sure that any stock is allocated to where people have already said they want it (which makes sense to me). So there may be some differences in how many TiVo boxes get sent to each region, this will not be at the expense of the ability for existing customers to order it across the whole country.

Originally Posted by Big-Ted (Post 35185122)

I have spoken to the person in the CEO office who made this statement and have had it clarified.

What he was trying to say is that due to different levels of interest in various areas those with large numbers would take longer and so it could be that one area is complete whilst another is still arranging installs.

All areas will start at the same time, just some will take a lot longer.

Originally Posted by Perfect Choice (Post 35185265)

I am in Nottingham and waiting myself, registered on the first day and entered the online draw. Just having to be patient, however I believe from another post that there should be a Tivo on demo in the Nottingham VM store so must pay it a visit!