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-   -   Be aware of ebuyer.com (https://www.cableforum.uk/board/showthread.php?t=33662236)

ZrByte 05-03-2010 15:56
Re: Be aware of ebuyer.com
 
Quote:
Originally Posted by eth01 (Post 34974907)
there was an error in the description of the item from what i can see. that will need to be corrected with ebuyer directly.
What error was that? I couldn't find one :dunce:

CHiLL 06-03-2010 20:32
Re: Be aware of ebuyer.com
 
I've been using ebuyer since 2004, and never had any problems.

djmagnifique 06-03-2010 20:56
Re: Be aware of ebuyer.com
 
I've used ebuyer loads, the only problem i've had is when I had to return a motherboard that was DOA. even though it showed in stock it took almost 3 weeks for a replacement to be sent and I only get that sent at that point because I phoned up to complain about the time it was taking.

Stephen_U 11-03-2010 00:52
Re: Be aware of ebuyer.com
 
Ebuyer - Consistently excellent service.
Sheer speculation - Could be
Task Manager > CPU History > One graph, all CPU's > One Graph, Per CPU
I think the default view is One graph all CPU's - if you get my drift.

Hugh 11-03-2010 20:15
Re: Be aware of ebuyer.com
 
Bought a 22" LCD TV/DVD for the bedroom from ebuyer about 3-4 weeks ago, and a red line appeared on the screen (top to bottom) two nights ago.

I filled in the online returns request form, spoke to them on the phone next morning, and got a RMA straight away (the TV is being picked up Monday) - good customer service.

Nanor 11-03-2010 20:21
Re: Be aware of ebuyer.com
 
Read this whole thread and still got no idea what the OP is on about, did make me laugh in a confused kind of way.

Mick Fisher 11-03-2010 22:23
Re: Be aware of ebuyer.com
 
Quote:
Originally Posted by foreverwar (Post 34978646)
Bought a 22" LCD TV/DVD for the bedroom from ebuyer about 3-4 weeks ago, and a red line appeared on the screen (top to bottom) two nights ago.

I filled in the online returns request form, spoke to them on the phone next morning, and got a RMA straight away (the TV is being picked up Monday) - good customer service.
Similar experience with a 2 week old Bluray Player with a duff laser that died on Tuesday.

I filled out the online returns form immediately, spoke to CS on Weds PM and UPS collected it today.

So full marks for the collection but I will reserve final judgment until the replacement procedure has completed. Watch this space. :)

AdamD 11-03-2010 22:49
Re: Be aware of ebuyer.com
 
I to have purchased items from Ebuyer (In the several thousand pounds range, dating back to 2002) and never had a problem like this.

I've returned several items in the past, due to faults, or problems and never had a problem.

gazfan 11-03-2010 23:13
Re: Be aware of ebuyer.com
 
I have to say I once purchased a graphics card from Ebuyer, which turned out to be not as described ( a confusion over what was implied by VIVO in the description - I expected 'video in video out' which wasn't provided).

- although there was no problem with returning the card & getting a refund, I was charged a 'restocking fee' - hence I never used them again - I'd be interested in any comments how this may have improved...

Pbryanw 12-03-2010 00:58
Re: Be aware of ebuyer.com
 
I bought a Logitech G7 mouse from Ebuyer. Seven months later it developed a fault - I returned it, they issued me a brand new mouse, same model. There was no restocking fee (still have the e-mail). So I'm not sure why they charged one in the case above? This was in 2006, so maybe things have changed since then?

Apart from that I've bought plenty of things from Ebuyer, and never had a problem with them. Also, they do free super saver delivery, which often comes as quickly as their paid for delivery services.

zing_deleted 12-03-2010 13:53
Re: Be aware of ebuyer.com
 
Quote:
Originally Posted by gazfan (Post 34978788)
I have to say I once purchased a graphics card from Ebuyer, which turned out to be not as described ( a confusion over what was implied by VIVO in the description - I expected 'video in video out' which wasn't provided).

- although there was no problem with returning the card & getting a refund, I was charged a 'restocking fee' - hence I never used them again - I'd be interested in any comments how this may have improved...
thats should have been covered by distance selling and they can not charge a fee for this by law

roger skillin 12-03-2010 14:43
Re: Be aware of ebuyer.com
 
Quote:
Originally Posted by gazfan (Post 34978788)
I have to say I once purchased a graphics card from Ebuyer, which turned out to be not as described ( a confusion over what was implied by VIVO in the description - I expected 'video in video out' which wasn't provided).

- although there was no problem with returning the card & getting a refund, I was charged a 'restocking fee' - hence I never used them again - I'd be interested in any comments how this may have improved...

It is normal to get charged a restocking fee when it is not their fault, vivo graphics cards have always meant you can connect to a monitor but also to other sources like connecting to a tv via s-video, if you wern't sure what it meant you should had looked ti up before hand, what exactly were you wanting to use it as?

ZrByte 12-03-2010 15:38
Re: Be aware of ebuyer.com
 
Quote:
Originally Posted by roger skillin (Post 34979087)
It is normal to get charged a restocking fee when it is not their fault, vivo graphics cards have always meant you can connect to a monitor but also to other sources like connecting to a tv via s-video, if you wern't sure what it meant you should had looked ti up before hand, what exactly were you wanting to use it as?
That's not what VIVO means. http://en.wikipedia.org/wiki/Video_In_Video_Out
VIVO Cards generally do have TV-out etc but to be called a VIVO they also have to be capable of recieving a video signal from a device like a Video camera, VCR, DVD player etc.

zing_deleted 12-03-2010 15:49
Re: Be aware of ebuyer.com
 
could he have misunderstood and seen Avivo?

---------- Post added at 15:49 ---------- Previous post was at 15:45 ----------

Quote:
Originally Posted by ZrByte (Post 34979129)
That's not what VIVO means. http://en.wikipedia.org/wiki/Video_In_Video_Out
VIVO Cards generally do have TV-out etc but to be called a VIVO they also have to be capable of recieving a video signal from a device like a Video camera, VCR, DVD player etc.

yes ive owned a few VIVO cards over the years I only actually used one the X800XT I had .

---------- Post added at 15:49 ---------- Previous post was at 15:49 ----------

Quote:
Originally Posted by roger skillin (Post 34979087)
It is normal to get charged a restocking fee when it is not their fault, vivo graphics cards have always meant you can connect to a monitor but also to other sources like connecting to a tv via s-video, if you wern't sure what it meant you should had looked ti up before hand, what exactly were you wanting to use it as?

they just call that TV out matey lol

gazfan 12-03-2010 22:40
Re: Be aware of ebuyer.com
 
Quote:
Originally Posted by roger skillin (Post 34979087)
It is normal to get charged a restocking fee when it is not their fault, vivo graphics cards have always meant you can connect to a monitor but also to other sources like connecting to a tv via s-video, if you wern't sure what it meant you should had looked ti up before hand, what exactly were you wanting to use it as?

I knew exactly what VIVO means, it stands for 'Video in Video out' - the card they supplied was described as VIVO capable, but didn't have that functionality when supplied, having no 'video in' capability.

I was looking to replace an ATI 'All in Wonder' card with an newer ATI card with VIVO as I didn't actually need the TV tuner in the 'All in Wonder', but still wanted to connect & capture external video sources.

As far as I was concerned they supplied goods 'not as described' - then charged me a fee to return it.

My question was whether this has improved, as I certainly won't ever use them again until I have that reassurance..

---------- Post added at 22:40 ---------- Previous post was at 22:38 ----------

Quote:
Originally Posted by zing (Post 34979040)
thats should have been covered by distance selling and they can not charge a fee for this by law
'should have been' is true - they did charge though, law or no law - hence I have never bought from them again.


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